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“Traveler's choice” 5 of 5 bubbles
Review of The Chelsea Harbour Hotel

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The Chelsea Harbour Hotel
Ranked #155 of 1,089 Hotels in London
Certificate of Excellence
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1,631 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (314)
Date | Rating
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English first
London, United Kingdom
1 review
5 of 5 bubbles Reviewed October 28, 2013

Me and my fiance stayed at the Wyndham as it had received excellent reviews and was the perfect location for getting married at Chelsea town hall. From the moment we arrived at the hotel every aspect of the stay was 5 star quality. The suite was spacious with a beautiful view overlooking the Thames, the spa treatments were done by professional staff that made us feel taken care of and fully relaxed and both the bar and restaurant staff were attentive and made us feel pampered and treated. The Brasserie staff in particular provided top quality service and really enhanced our wedding experience. The day of our wedding when we returned from getting married in the morning the staff were so warm and congratulated us. We felt as though we were already regular guests. This was an unforgettable beautiful stay and we will definitely be returning for any future special occasion and know that we will be in good hands.

Mr. and Mrs. Nagle

Room Tip: Overlooking the Thames makes the trip that much more special and unforgettable.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LUKEGIULIANAGLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, October 30, 2013
Dear LUKEGIULIANAGLE,

Thank you for choosing to stay at the Wyndham Grand London Chelsea Harbour on your wedding night.

We are extremely delighted that you both enjoyed your stay, and that you would like to return for other future special occasions. We look forward to welcoming you both back to the hotel.
Thank you once again for the kind feedback.

Kind regards
Kerrie Hughes
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chepstow, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed October 28, 2013

Plus points - We stayed here for 3 nights with 2 small children under 3 years old and we're booked into a suite which had 2 rooms and 2 bathrooms. Hotel room itself was fantastic as was housekeeping which we couldn't fault. Pool and changing rooms were also fantastic although no 'shallow end' as such which made it hard with children. Porter was very helpful. Coming home to find bed turned down, curtains drawn, slippers put out and ice bucket filled up were plus points.

Minus points - We telephoned the hotel to book the room and asked for a room to accommodate all of us and we're told we would have a sofa bed for our 3 year old however on arrival we were told they had only put a cot in the room hence we ended up with a 'put up bed' which if honest was a shame as not what was promised and the bed got in the way. Door staff were poor and most of the time failed to open doors for us which with the children would of been appreciated. We weren't offered the 'breakfast upgrade' that other people have posted about and at £24 (plus vat, £4.50 plate charge & 12.5% tip if room service) was too steep even for London! If we were offered the upgrade we would of taken it.

Overall a great trip spent in a first class hotel.

Room Tip: We were on 4th floor overlooking front of hotel (not harbour) and room was very quiet
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  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kerry_gillard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, October 30, 2013
Dear kerry_gillard,

Thank you for taking the time to review your stay at the Wyndham Grand London Chelsea Harbour.
We are pleased that you were happy with your suite, the pool, the porter and turndown service. Please accept our apologies for any of the shortfalls that’s you experienced during your stay. We appreciate the feedback and will ensure that it is passed on.

Kind regards

Kerrie Hughes
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 27, 2013

Our first night in the Wyndham Hotel at Chelsea Harbour in London was very disappointing, the room was great even though I paid for the room to be upgraded to have a thames and harbour view, the view was more of an harbour view. As we were relaxing in our bed to me and my wife's surprise we could hear somebody behind us urinating in the toilet in the next room, we had the T.V on quite loud we could clearly hear the toilet seat been lifted and then someone using the toilet, it felt as though somebody was pissing on top of us. We had to insist on being moved the next morning as my wife was still shocked and upset, we have never experience any thing like it in our lives and we are frequent travellers. I booked this weekend break as a special treat for her 50th birthday. When they moved us to another room we actually got what we paid for, a view of the thames and the harbour. one morning we waited so long for our cup of tea the breakfast came before the tea, the staff were very apologetic. overall the staff in hotel was friendly, the location was excellent.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
1 Thank R P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, October 29, 2013
Dear R P,

Thank you for choosing to stay at the Wyndham Grand London Chelsea Harbour to celebrate your wife’s 50th birthday.

Please accept our apologies for any of the shortfalls that you experienced during your stay. We appreciate the feedback and it will be passed onto the relevant managers.

Kind regards

Kerrie Hughes
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barbados
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 26, 2013

“Excellent hotel, superb staff” 5 of 5 stars
thoroughly enjoyed all elements of the hotel especially its location, close to proximity to numerous restaurants, cafes etc...the food in their restaurant was excellent we enjoyed breakfast outside under enormous heated umbrellas on the riverside brasserie, lunch on their courtyard deck after a good workout in the gym and a swim, dinner was amazing, cocktails beautiful,good choice and quality with exceptional pastries and deserts. From the moment we arrived to the time we reluctantly checked out the staff could have not been more attentive or keen to ensure we had the best time we possibly could have. The staff at this hotel are superb and a great credit to this hotel." I booked Wyndham Grand London Chelsea Harbour for my return to London as a treat for my sister's birthday after experiencing terrible service for my 40th birthday at Plaza on the river club and residence London by front of house manager of Plaza on the river club and residence Gabriella Kolber

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank HotskitoTchotchke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, October 28, 2013
Dear Chipo T,

Thank you for your exceptional review following your stay at the Wyndham Grand London Chelsea Harbour.
We are extremely delighted that you enjoyed all aspects of the hotel, including the location, food, cocktails, pastries and deserts. Our aim is to ensure that guests enjoy everything about their stay, and therefore your feedback will be passed onto the staff members with a great level of pride.

We look forward to welcoming you back to the hotel very soon.
Kind regards
Kerrie Hughes
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
124 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 bubbles Reviewed October 26, 2013

I stayed at the Wyndham for a week for work and pleasure. This is a large and well run hotel, that managed a work conference well. My room was a suite and comfortable. It does however let itself down on food quality/consistency and the location is not ideal.

Pros:
Well trained and courteous staff
Good conference facilities
Large and well maintained bedrooms

Cons:
Food is average to bad. We had Phad Thai in their restaurant which was one of the worst I have tasted, totally non authentic and resulted in a stomach upset. However, buffet during conference was OK. Breakfast could be better
Location is in Chelsea but a good 15 minute walk from the heart of Kings Road and 25 mins to Sloane Square tube station so not ideal if on foot

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank FraHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, October 28, 2013
Dear FraHK,

Thank you for your review following your stay at the Wyndham Grand London Chelsea Harbour.
We are pleased that you were happy with the conference facilities, the large and well maintained suites and the courteous staff. Thank you also for your feedback regarding the food at the hotel; this has been passed on and will be looked into.
With regards to location, we are a two minute walk to Imperial Wharf train station, which provides you with excellent links in and around London.

Thank you once again for your feedback.
Kind regards
Kerrie Hughes
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chelsea Harbour Hotel

Property: The Chelsea Harbour Hotel
Address: Chelsea Harbour, London SW10 0XG, England (Formerly Wyndham Grand London Chelsea Harbour)
Phone Number:
Location: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Spa Hotel in London
#81 Romantic Hotel in London
#114 Business Hotel in London
#124 Luxury Hotel in London
#124 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Chelsea Harbour Hotel 5*
Number of rooms: 158
Official Description (provided by the hotel):
Elegant All-Suite Hotel located in the Chelsea Harbour on the River Thames, offering stunning views of the river & harbour. ... more   less 
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Also Known As:
Wyndham Grand London Chelsea Harbour Hotel London
Wyndham London
London Wyndham
The Chelsea Harbour Hotel London, England

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