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“Fantastic” 4 of 5 bubbles
Review of The Chelsea Harbour Hotel

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The Chelsea Harbour Hotel
Ranked #155 of 1,089 Hotels in London
Certificate of Excellence
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1,631 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (314)
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New Delhi, India
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 20, 2013

Very nice location , great service . Highly recommended for business travellers.The rooms are spacious with a separate sitting room & extra toilet and balcony. The king-size bed is very comfortable. It has everything, friendly attentive staff, modern comfortable suites, spa and fitness facilities. I had a lovely relaxing sleep followed by breakfast on the balcony.

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Faisal333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, June 27, 2013
Dear Faisal333,

Thank you for your kind review following your stay at the Wyndham Grand London Chelsea Harbour.

We are so happy to read that you enjoyed your stay with us and that you were very pleased with the location, the spacious suites and the comfortable king size bed. We hope to get the opportunity to welcome you back once again in the near future.

Kind regards

Kerrie Hughes
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed June 17, 2013

We have stayed at a number of 5-star hotels and we are comparing the Wyndham to those so we may seem harsh only giving a 4 out of 5.

The rooms are spacious with a separate sitting room & extra toilet and balcony. The king-size bed is very comfortable, and the sofa bed is acceptably uncomfortable (are there comfortable ones ??!!) and suitable for two children or one adult. The bathrooms are large with a separate shower and there was always good water pressure and hot water. We could hear some noise from our neighbor, but not too bad, and because of the double door entry there is absolutely no corridor noise - nice.

The check-in is done at a table followed by a personal escort to the room, which we have enjoyed at other hotels. Only problem we had was that Wyndham only had two staff on duty which is not enough to handle such a personalized service. Add that to a long turnaround to two requests we had to housekeeping makes us think that staffing levels may be too low for a full house. Having said that, we found the staff friendly and apologetic when things did not go quite right.

There have been lots of comments about the location of the Wyndham. We booked through Hotwire and got a very good price so we did not expect to be in the thick of things. We did wish that there were some small shops, pubs and restaurants in the immediate area, but it really is a new part of London, so I assume trade will improve as the UK economy improves. It is a good location for business in West London and with a connection via the Overground at Imperial Wharf it is easy to reach Wimbledon, Kew Gardens and Hampton Court. Instead of going through the Underground, we took the Overground direct to Kentish Town West and walked 10 minutes to Camden market - a very convenient journey. However, for sightseeing in the city, we left the hotel in the morning and did not come back until after dinner. It was a long day!

The Wyndham could be a great hotel for a family visit - with the nice big rooms, swimming pool, and safe location. However, the breakfast is extremely expensive and we ended up popping out to the Tesco Express to buy breakfast pastries. The Wyndham has a captive audience with a lack of breakfast alternatives - just bite the bullet and include breakfast in the tariff so then families will not think twice about the little extra commute into town.

In conclusion, if you are on vacation and you can find a hotel for the same price closer to the tourist destinations, take it. If not, then The Wyndham is a very nice alternative - do not hesitate to book it.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank AnnRB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, June 18, 2013
Dear AnnRB,

Thank you for taking the time to review your stay at the Wyndham Grand London Chelsea Harbour.

We are happy that you were pleased with the spacious suites and the comfortable king size bed. We pride ourselves on being the only 5* all-suite hotel in London, providing our guests with a sense of space that is almost incomparable to other properties in the centre of London.

As you mentioned, the hotel isn’t located in central London, but excellent transport links from Imperial Wharf train station make it easy to travel to see the sights of London.

Once again thank you for your feedback and we hope to welcome you back to the hotel in the not too distant future.

Kind regards

Kerrie Hughes
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 16, 2013 via mobile

Having just returned for the second time from this hotel, I won't be looking any further for hotels when staying in London. It has everything, friendly attentive staff, modern comfortable suites, spa and fitness facilities. I had a lovely relaxing sleep followed by breakfast on the balcony reading the paper watching locals do their early morning jog/dog walking around Chelsea harbour. I can't stress enough how impressed I was by this hotel, most definitely the best I have stayed in, in the capital.
For those who enjoy shopping the shepherds bush Westfield is a couple of overground train stops away (the station is a 5 min walk away).

Stayed June 2013, traveled with friends
Helpful?
Thank youngphysio11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, June 17, 2013
Dear youngphysio11,

Thank you for choosing to stay at the Wyndham Grand London Chelsea Harbour.

We are thrilled that you are extremely impressed by the modern comfortable suites and friendly attentive staff. We do our very best to make sure our guests are looked after, feel welcome and at feel at home, therefore your review is greatly appreciated.

Thank you once again and we look forward to welcoming you back in the not too distant future.
Kind regards

Kerrie Hughes
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne
Level Contributor
404 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
5 of 5 bubbles Reviewed June 16, 2013

We decided to start our annual convention trip to Britain in a luxurious way and splurged by spending our first night in England here. As a Wyndam Rewards member we plundered our points account - but our short one-night stay at Chelsea Harbour was more than worth it!

This hotel deserves its five-star rating with no rooms, only suites. And we were given a real suite with a separate sitting room with balcony, and lots of neat extras: two doors to the bathroom/toilet tract, fresh fruit and water, an expresso machine,one flat screen television for each room, even plugs for German electric devices in addition to the normal UK plugs! The mattress was wonderful, the service attentive.

Although the buffet was a bit hectic as buffets can be, we were especially pleased by the staff filling the platters only upon demand and enjoyed delicious fresh salmon while looking out onto Chelsea Harbour.

I don't understand other reviews here with complaints about the location: it's obvious Chelsea ain't Picadilly Circus, but there's the very convenient railway station Imperial Wharf just minutes by foot from the hotel - with excellent connections via London Overground to West Hamstead and a change then to St Pancras for example.

We would've loved to spend some time exploring the Chelsea area - the museum at the Royal Hospital, for example - and did manage to have an exotic Thai dinner at the Blue Elephant near the hotel but had to leave the next day to continue our trip.

Compared to other hotels we've stayed at in London, this was by far the best in all aspects and for the size and luxury of the suites actually reasonable even if we had to pay in pounds instead of in points. But as the charming Spanish reception manager told my husband, it's best to book in advance since the hotel is often full. So we'll be planning and booking early for our next trip.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GermanJody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, June 17, 2013
Dear GermanJody,

Thank you for your exceptional review following your recent stay at the Wyndham Grand London Chelsea Harbour.

We are delighted that you were very happy with the suites and its amenities. As you mentioned, access to central London is very convenient with Imperial Wharf train station just a two minute walk away.

Your review will be passed on to the team with a great level of satisfaction and we look forward to having the opportunity to welcome you back very soon.

Kind regards

Kerrie Hughes
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chelsea Harbour Hotel

Property: The Chelsea Harbour Hotel
Address: Chelsea Harbour, London SW10 0XG, England (Formerly Wyndham Grand London Chelsea Harbour)
Phone Number:
Location: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Spa Hotel in London
#81 Romantic Hotel in London
#114 Business Hotel in London
#124 Luxury Hotel in London
#124 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Chelsea Harbour Hotel 5*
Number of rooms: 158
Official Description (provided by the hotel):
Elegant All-Suite Hotel located in the Chelsea Harbour on the River Thames, offering stunning views of the river & harbour. ... more   less 
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Also Known As:
Wyndham Grand London Chelsea Harbour Hotel London
Wyndham London
London Wyndham
The Chelsea Harbour Hotel London, England

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