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“This was my second time staying in the Wyndham and I was...”

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The Chelsea Harbour Hotel
Ranked #159 of 1,088 Hotels in London
Certificate of Excellence
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1,645 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (318)
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English first
2 reviews
5 of 5 bubbles Reviewed March 18, 2013

Fantastic hotel, service, & food. Weare currently having extensive work carried out in our home & needed a relaxing break.

We were really sure about choosing London as a location as its hustle & bustle rarely bring relaxation!
However, this fantastic hotel is far enough away from the the usual humdrum of central London, but close enough to get to the centre if you need to... However after already seeing all the London sights in the past, we didn't find this appealing & decided to enjoy our relaxed surroundings & the spectacular views.

We had 2 nights in a 'Riverview' suite on the 7th floor, with views of the harbour & the Thames.... It's a little more expensive than a marina view room, but in our opinion well worth it, amazing views of London by night all lit up, the London eye is in your direct view aswell as the shard & the gherkin.

The room was great clean, warm & comfortable. Bed is quite firm, but we were happy with this. All in all it was everything we wanted & more. However we were a little perplexed by one thing? We are both smokers & were very aware this was a smoke free hotel, but thought we would be able to smoke on our balcony, on immediate arrival we looked out on to our balcony & saw an ashtray on the table, all of the tables had them on the balconies. It was a really good job I sat an read the little leather in room information binder as it clearly says :

NO SMOKING IS PERMITTED EVEN ON THE BALCONY &YOU WILL BE CHARGED.

Now of course, I understand why this is & I'm not at all complaining about that, but it was the ashtray that was confusing. As a smoker, & the new regulations in this country, we see an ashtray as a green light. As areas you MUST NOT smoke in, do not have ash trays. If I hadn't read this booklet, I & I'm sure many other smokers would make this mistake. So other smoking patrons of this hotel need to be aware of this.

We ate in the hotel all over our weekend & the food was superb, if we had to grumble about anything it would be difficult, however my husband had a lot of gristle in his breakfast sausage on both mornings so maybe a change of sausage to compliment the lovely breakfast.

Service was great, polite friendly staff all around the hotel. In addition we used the Underground NCP car park at the design centre that it opposite the hotel & stayed in there from Friday @ 5pm until 12pm Sunday lunch time & it was £37 for the whole stay which we thought was a great for secure parking in London.

All in all an exquisite hotel, great amenities & service & we will definitely return. Thank you Wyndham Grand.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emmiespring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, March 25, 2013
Dear Emmiespring,

Thank you for your review regarding your recent stay with us at the Wyndham Grand London. We are absolutely delighted that you enjoyed your stay with us. It is always a pleasure to read such fantastic comments. We have recently changed our non smoking policy and our directories are being reprinted at the moment to reflect the recent change. Please accept our apologies for the inconvenience this may have caused. Once again, thank you for your comments and we hope to welcome you back in a not too distant future.

Kind regards,
The Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heighington, United Kingdom
Level Contributor
146 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed March 17, 2013

This is our 4th stay at this lovely hotel, the suites are huge and the views of the Marina from the balcony are fab.

The beds a VERY comfortable, we both slept very well indeed

Room service breakfast is such a lovely indulgence, the American waffles are delicious. Equally breakfast in the restaurant is very nice too

The bar area has recently been given a makeover and is a lovely space to relax with a cocktail or two

All the staff are very friendly and extremely helpful, making our stay a lovely relaxing

Room Tip: Ask for a view of the Marina
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SparkyG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, March 22, 2013
Dear SparkyG,

Many thanks for your exceptional review following your recent stay at Wyndham Grand London. With The Harbour Bar recently undergone a refurbishment it is a real pleasure to receive such positive comments regarding the space, cocktails and service. We very much look forward to welcoming you back in the not too distant future.

Kind regards,
The Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

We stayed at The Wyndham at the begining of March, taking our 11 year old daughter to London for the weekend. The hotel and staff were fabulous. All staff members were very helpful and friendly, nothing was too much trouble. The hotel definately deserves 5 stars. Our room was spotless, and very large, a suite more than a room, with everything in the room you would need. We ate in the resturant where the food and choice was good, prices as you would expect in a 5 star hotel. The swimming pool facilities are also fab,and the spa staff very friendly. All in all we throughly enjoyed our stay at the wyndham and would reccommend it to everyone.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nicolahogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, March 20, 2013
Dear nicolahogg,

Thank you for taking the time to write such a positive review following your recent weekend break in London. Both our service and guest satisfaction are at the forefront of our priorities, therefore it is always reassuring to receive such fantastic feedback from our guests. We are delighted that you managed to enjoy the swimming pool and Chelsea Riverside Brasserie, and we look forward to welcoming you back in the not too distant future.

Kind regards,
The Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White River, South Africa
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 14, 2013

I was most impressed with the Wyndham Grand hotel during my recent stay. I had a king suite wich was superly furnished and kitted out with 2 x TVs + well stocked bar fridge plus a proper coffee machine and assortment of teas. Super service from bothh reception and the concierge. Freee newspaper and daily shoe shine! I wont look to stay anywhere else if I find myself back in Chelsea or King Road, London. And close to the Imperial Wharf Overgound station.

Room Tip: I dont think it matters. I was quite high up and had a viewover the front entrance of the hotel. Idi...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt_Sa_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this review, March 22, 2013
Dear Matt_Sa_12,

Thank you for your fantastic review following your recent stay at Wyndham Grand. We are delighted that you enjoyed your stay and found the suites well appointed. Your compliments regarding the excellent guest service from both the reception team and concierge are greatly appreciated and have been passed on. We hope to have the opportunity to welcome you back in the not too distant future in the meantime thank you once again for your review.

Kind regards,
The Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chelsea Harbour Hotel

Property: The Chelsea Harbour Hotel
Address: Chelsea Harbour, London SW10 0XG, England (Formerly Wyndham Grand London Chelsea Harbour)
Phone Number:
Location: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Spa Hotel in London
#81 Romantic Hotel in London
#114 Business Hotel in London
#124 Family Hotel in London
#127 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Chelsea Harbour Hotel 5*
Number of rooms: 158
Official Description (provided by the hotel):
Elegant All-Suite Hotel located in the Chelsea Harbour on the River Thames, offering stunning views of the river & harbour. ... more   less 
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Also Known As:
Wyndham Grand London Chelsea Harbour Hotel London
Wyndham London
London Wyndham
The Chelsea Harbour Hotel London, England

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