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The Chelsea Harbour Hotel
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Reviews (1,894)
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1,242 - 1,247 of 1,894 reviews
Reviewed March 7, 2013

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Wyndham123, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this reviewResponded March 20, 2013

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Reviewed March 6, 2013

I would like to thanks all the staff and the restaurant manager for a great evening we had at the restaurant we were well looked after and at the end we had surprise as it was my boyfriends birthday we were presented with little birthday plate with a sparkler on it which I thought it was a nice touch. Thank you very much

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
1  Thank Cira_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this reviewResponded March 18, 2013

Dear Cira_13,

Thank you for sharing your thoughts following your celebration at Chelsea Riverside Brasserie. We are thrilled that you had an enjoyable evening and that you found the birthday surprise a great addition to the service. Your comments have been passed on to the restaurant manager who will proudly share them with the team. We look forward to welcoming you back in the not too distant future perhaps for afternoon tea or a spa day.

Kind regards,
The Guest Relations Team.

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Reviewed March 4, 2013

Just few word to describe my experience, extraordinary, excellent services and very friendly staff, beautifully installations and good food, all in all extraordinary experience.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
2  Thank Jorge D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this reviewResponded March 18, 2013

Dear Jorge D,

Thank you for writing such an outstanding review following your recent stay at Wyndham Grand London. We are delighted that you had a thoroughly enjoyable time with us and we look forward to welcoming you back soon.

Kind regards,
The Guest Relations Team

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Reviewed March 3, 2013 via mobile

From check in to check out service was second to none. River suite was amazing with breathtaking views of London. Rooms had everything even filter coffee maker and my favourite feather pillows and duvets which meant for a relaxing night. Every detail thought through. We spent all afternoon in the spar and sat on our balcony drinking wine over looking the Thames. I didn't want to leave I felt as though I was truly on holiday. Will definitely go back.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank JaneSherratt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this reviewResponded March 18, 2013

Dear JaneSherratt,

Thank you for taking the time to review your recent stay with us. We do our very best to ensure that our guests feel truly welcomed from the moment they arrive, therefore your comments regarding the service you received is greatly appreciated. We hope to have the opportunity to welcome you back at Wyndham Grand London in the not too distant future. In the meantime thank you once again for sharing your thoughts.

Kind regards,
The Guest Relations Team

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Reviewed March 2, 2013

A lovely looking hotel, but a disappointing stay due to the fact a few basics just weren't right. No hot water for a shower, rooms and hotel temperatures way too hot and the food just not hot enough. I have stayed in less glamorous hotels with much better basic service. Thank goodness I did not surprise my wife to a second night stay...please get the basics right.

Stayed: March 2013, traveled with friends
1  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham123, Guest Relations Manager at The Chelsea Harbour Hotel, responded to this reviewResponded March 12, 2013

Dear Michael G,

Thank you for reviewing your recent stay at Wyndham Grand London. We are deeply sorry for the shortfalls in which you encountered during your stay with us. Please rest assured these are not representative of our norm and therefore if you would like to discuss this further please do not hesitate to get in contact with us directly on wyndhamlondon@wyndham.com. We hope to have the opportunity to welcome you back and in the meantime thank you once again for your review.

Kind regards,
The Guest Relations Team

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