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“Some items need attention”

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Collingham Serviced Apartments
Ranked #118 of 1,088 Hotels in London
Certificate of Excellence
Copenhagen, Denmark
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Some items need attention”
Reviewed March 15, 2014

Stayed three nights at the Collingham.
Good standard of accommodation, very well-equipped kitchen and living room. Friendly and courteous staff. But there are issues which need addressing:

Bathroom was of a fair standard but the shower had barely any water pressure and was barely functional. Unpleasant to wrestle with a trickle of water when getting ready for meetings in the morning.

No toiletries provided whatsoever which is a major negative for any hospitality outfit. Requested shampoo and toothpaste late at night but was told I'd have to go to the shop. This is unacceptable!

Internet costs £9 per day per device (can't have laptop and phone on same account) which is extortionate considering the room rates. To have 900 channels of free TV but charge for internet is a bit backwards.

Bed was really uncomfortable, didn't sleep well. Also it gets very hot in the apartments so I had to sleep with the window open (in March!).

I can't fault the location or the people, but some of their amenities really need a rethink.

They also don't seem to actually read reviews on TripAdvisor, just reply with the same canned responses every time.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oneredpanther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservations5, General Manager at Collingham Serviced Apartments, responded to this review, March 17, 2014
Dear Sir,
Thank you for taking the time to write your review. We do read all reviews and personally answer each one. Internet is charged at £9 per day or £35 per week per apartment, this covers all your devices, we do offer free wifi for guests that book directly via email or telephone with us, our providers operate a 24 hour helpline for our guests. We do welcome guests with gifts of wine and chocolates, but normally our guests prefer to come equipped with their own toiletries.
Regards
GM
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1,031 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 3, 2014 via mobile

It was our first stay at the Collingham Apartments and I cannot fault the experience. We received a very warm welcome on our arrival, checking in was painless and lucky for us the room was ready straight away even though we arrived early.

We had a lovely two bedroom, 2 bathroom apartment on the first floor, perfect for our party, which included my husband and mother in law. The complimentary wine and Maltesers on arrival went down a treat and did not last long. The rooms were decorated beautifully and the kitchen was well appointed, with all appliances working.

We booked directly with the Collingham, so we received complimentary wifi which was very good. The location was fabulous, surrounded by parks and a 5 minute walk from Earls Court station and all the shops.

We will definitely stay there again given the chance.

Stayed March 2014, traveled with friends
Helpful?
1 Thank differentmethods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservations5, General Manager at Collingham Serviced Apartments, responded to this review, March 6, 2014
Dear Valued Guests.
What a lovely Review of Collingham Serviced Apartments! Thankyou so much for taking the time to share your thoughts with TripAdvisor Readers. It was a pleasure to host you and your Family. Our business and leisure Travellers do tell us that they enjoy staying here, dry cleaning/shirt service helps when you are busy. We provide 6 days a week Housekeeping/24 hr Reception and are conveniently located in South Kensington 3mins from Gloucester Road underground. Wifi/Cable TV/DVD and film library. I hope that we will have a chance to welcome you back to your 'London Residence' very soon.
General Manager
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Lancaster, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 3, 2014

I had heard good reports from my colleagues who had visited the Collingham previously but still wasn't sure what to expect-I need not have worried as first impressions were excellent. Friendly professional staff, luxurious decor, spacious apartment & out door decked terrace was a bonus!
On arrival we had a welcome letter from the management which was a lovely personal touch. We were also provided with washing up liquid, tea towels, tea, coffee & milk sachets plus kitchen roll-which you don't normally get in my experience.
The location was so quiet yet if you go left out of the main doors & walk about 10 minutes you have access to loads of restaurants, cafes, takeaways & shops. If you need to get any supplies then there is a Tesco Express facing Gloucester Rd tube station which is really handy. Unfortunately I only got to stay 1 night as I was there for The Business Travel Show at Earl's Court, however I would definitely love to go back for a longer leisure stay so that I can make the most of the excellent location. Thank you to Beverley & Guvinda (Reception) for helping to make our stay as comfortable as possible.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LFD796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservations5, General Manager at Collingham Serviced Apartments, responded to this review, March 4, 2014
Dear Guests from Lancaster,
I’m happy to hear that you enjoyed your stay at The Collingham. I must agree – the location is ideal to explore London. I will be pleased to pass along your kind comments to the rest of our team. On behalf of everyone at The Collingham, I look forward to welcoming you back in the future.
General Manager
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Stockport, United Kingdom
1 review
Reviewed March 3, 2014

Our 1 night stay in our 2 bedroom apartment was just heaven :)..The location of the Collingham is in an ideal area, right in the heart of Chelsea and only a 15 minute taxi ride to Euston, this cost around £20.00 in black cab, or their is a tube station literally around the corner..On arrival, we were greeted with a complimentary bottle of wine and newspaper.. Our apartment was spotless, very spacious and was home from home.. With a fully fitted kitchen, including microwave, oven, fridge, pots, pans, SHARP knives, tea and coffee, salt & pepper, to be honest you could easily make your full Sunday Roast in this kitchen, even vases for flowers.. The lounge was lovely and spacious with dining room table, a luxury settee which folded out for extra guests, a large Plasma screen, with DVD player and another electrical gadget.. Another nice touch was the option of visiting their DVD library and there was also a large selection of current magazines in the Apartment, along with a personal information booklet written by Beverley the manager of recommended restaurants to dine in, what shows to go and see and lots of recommendations for places to sight see.. All the staff were extremely polite, even calling a private car for us when we dined out in the evening.. I cannot recommend the Collingham Apartments enough, the only shame is that they don't have more of these fabulous apartments in different locations across London, and that we only needed to stay for 1 night...Thank you Beverley, can't wait to visit you again soon Xx

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samfarms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservations5, General Manager at Collingham Serviced Apartments, responded to this review, March 4, 2014
Dear Guests Stockport,
It was our pleasure to welcome you to your 'London Residence', and it was so nice to chat with your delightful children too. Thankyou for taking the time to tell other TripAdvisor readers about your London tips, and we would also be happy to help them to plan their trip to London, We write a book that is in each apartment with helpful suggestions about where to go and secret tips about hidden gems in London. If you feel relaxed, and at home when you stay here, then we are happy to have given you the best service we can offer.
General Manager
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Kuala Lumpur, Malaysia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 26, 2014

It was our second time at Collingham Serviced Apartments. My husband and I chose to return to this place again because of the great service provided by the employees as well as the General Manager, Beverly, who always takes great care of her guests. This time we stayed in a three-bedroom apartment, which was very spacious, clean and supplied with everything you need to feel at home. The location is quiet and safe. We will be returning to Collingham Serviced Apartments again soon. Thank you Beverly for your hospitality!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Well-traveled-EEH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservations5, General Manager at Collingham Serviced Apartments, responded to this review, February 27, 2014
Dear Guests from Milan, Italy,
Thank you for taking the time to share your feedback of Collingham Serviced Apartments, South Kensington. I am so glad that you and your family enjoyed your recent stay in one of our apartments. I am also very pleased to read your appraisal of our team, services and facilities and I know my colleagues will be equally pleased to learn of your kind remarks and recognition of their efforts to meet your needs. Please let us know if we can assist you with planning another trip to this wonderful City of London.
We do look forward to welcoming you back to Collingham Serviced Apartments in the very near future.
Ciao..
General Manager.
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Melbourne Australia
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed February 25, 2014

Enjoyed a wonderful recent 10 night stay at Collingham Serviced Apartments. The two bedroom one bathroom apartment was very spacious and comfortable. The bedrooms were quite large as well as the lounge area and separate kitchen. Great balcony adjoining the lounge area to entertain or to sit outside if the weather permits. Would be perfect for families. Tea and coffee supplies were most generous and it was great to be able to cook and eat in once in a while .Very clean and spacious bathroom with most amenities supplied.

Staff were friendly and approachable at all times and were helpful with sightseeing and general enquiries.

Overall a wonderful stay at these apartments and would recommend to anyone. A beautiful area of London to stay in and very close to either Earls Court or Gloucester Road tube lines.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank victorjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservations5, General Manager at Collingham Serviced Apartments, responded to this review, February 26, 2014
Dear Guests from Australia,
Thank you for taking the time to share your feedback of Collingham Serviced Apartments, South Kensington. I am so glad that you and your family enjoyed your recent stay in one of our apartments. I am also very pleased to read your appraisal of our team, services and facilities and I know my colleagues will be equally pleased to learn of your kind remarks and recognition of their efforts to meet your needs.
We do look forward to welcoming you back to Collingham Serviced Apartments in the very near future.
Our location in South Kensington is ideal for the business traveller or tourist. Please do not hesitate to contact us at Collingham Serviced Apartments, we would be delighted to assist with your enquiries for planning your trip.
General Manager
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lakenheath
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 25, 2014

We stayed for three nights and it was an ideal location. Close to the tube, within walking distance of the museums and lots of excellent restaurants. Everyone was very helpful and the place was clean and tidy. Very useful to have the kitchen area.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank teri g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reservations5, General Manager at Collingham Serviced Apartments, responded to this review, February 26, 2014
Dear Guests.
Collingham Apartments are a 4 star rated property, with Concierge available 24 hours. We offer .6 days per week Maid Service .Towels changed Daily, Linen twice weekly. Fine Dining Delivery service. Complimentary Newspapers/Glossy Magazines. Washer/Dryers. Flat Screen TV. DVD Player and comprehensive Film Library. Dry Cleaning Service. Available to assist with Car Rental/.Tours/Theatre tickets. Nearby parking. nearby gyms. and cinema. close to Knightsbridge and King's Road, Chelsea. If you book directly with us (by email or telephone), we will include free WIFI with your reservation.
3 mins from Gloucester Road underground and supermarkets/shops/restaurants. This area of South Kensington is a leafy, Fashionable, Desirable location.
We are happy to arrange Airport Transfers and can advise on the cost.
General Manager
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Additional Information about Collingham Serviced Apartments

Property: Collingham Serviced Apartments
Address: 26-27 Collingham Gardens, London SW5 0HN, England
Phone Number:
Location: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Kitchenette Suites
Hotel Style:
#39 Business Hotel in London
#48 Family Hotel in London
#102 Luxury Hotel in London
#159 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Collingham Serviced Apartments 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Collingham is situated in fashionable South Kensington, within easy walking distance of Gloucester Road, South Kensington and Earls Court underground stations. Close to the superb shopping areas of Knightsbridge and Chelsea's Kings Road. All apartments are fully furnished to a high standard. All apartments (except for the studio) have a sofa bed which is suitable for sleeping 1 additional adult or 2 children. ... more   less 
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Also Known As:
Collingham Serviced Apartments Hotel London
Collingham Apartments London
Collingham Apartments Hotel London
Collingham Serviced Apartments London, England

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