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“Excellent service and perfect position”
Review of The Marylebone

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The Marylebone
Ranked #71 of 1,077 Hotels in London
Certificate of Excellence
Reviewed April 18, 2013

When in London, the Hotel is just in the right location, for shopping, for convenient transportation, etc.
The Service and the support from the concierge (contact Andras) is excellent and effective, all the staff is very supportive and ready to find the best solution for you.
In one word, a very good solution when you travel for business and/or for leisure.

  • Stayed: April 2013, traveled on business
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1  Thank STF_26Milano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frits_potgieter, Manager at The Marylebone, responded to this reviewResponded April 20, 2013

Dear Guest

It was a pleasure to read you enjoyed your stay with us and that our location and above all our service made us an “excellent” choice for you.

Andras is one of our stars on the concierge team and I am thrilled he stood out for you in terms of the support he afforded during your stay, I will be sure to pass on your kind comments. I am very pleased you would recommend us for both business and leisure stays, we are working very hard to offer service and facilities that reflect total professionalism and discretion but also warm and attentive service from arrival to departure.

Thank you for taking the time to write about us and I look forward to welcoming you back soon.

Kind regards

Frits

Frits Potgieter, Deputy General Manager

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2,467 - 2,473 of 3,665 reviews

Reviewed April 17, 2013

Location and service really make a difference. All the facilities were very convenient for the purpose of a vacation trip.

Although the hotel is located on a very quite area better to get a higher room to avoid any traffic noise

The business center is very helpful for check in and the Wi-Fi service available all over the hotel as a complementary service is very appreciated

  • Stayed: April 2013, traveled as a couple
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1  Thank Rui R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frits_potgieter, Manager at The Marylebone, responded to this reviewResponded April 18, 2013

Dear Guest

I am delighted to read you enjoyed your time with us and that you felt our service and location made the difference.

As a team we are totally focused on differentiating ourselves from the rest by not only offering superb accommodations but more importantly by striving to achieve exemplarily levels of personalised service, which will make our guests want to return. It always boils down to having people on board who are truly passionate and I am incredibly fortunate to have a team here that not only love what they do but genuinely care about our customers. Your feedback is greatly appreciated and will be shared with everyone.

Thank you for choosing us for your stay and I hope to welcome you back soon.

Kind regards

Frits

Frits Potgieter, Deputy General Manager

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Reviewed April 16, 2013

I spend over 50 nights a year at the Marylebone and the hotel never fails to disappoint. The location is perfect, rooms are extremely comfortable and the staff are first rate. For such a centrally located hotel the rates are not extortionate and they have a really good loyalty programme that handsomely rewards frequents guests.

I particularly like the fact that the staff remember you and go out of their way to welcome you back each time you return. No wonder the Marylebone is my London home.

  • Stayed: April 2013, traveled on business
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1  Thank Theenglishtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frits_potgieter, Manager at The Marylebone, responded to this reviewResponded April 17, 2013

Dear Guest

Thank you for your continued support and making us your London home. Your loyal custom is highly valued and all our efforts to personalise every aspect of your stay is the very least we can to do to express our appreciation for your loyalty.

We have always believed in creating long term relationships with our guests, rather than short term gains, which will hopefully ensure that every guest who stays with us feel valued as an individual and an important customer and our service and loyalty programs are very much geared to achieving these aspirations. Your comments, particularly as you stay so frequently, is absolute music to our ears and will motivate us even further to continue improving our service and facilities for all our customers.

Thank you again for choosing us and please do not hesitate to contact me personally if I can ever assist whilst you are with us or prior to your future stays. You are incredibly important to us and I hope we will continue to meet and exceed your expectations.

Kind regards

Frits

Frits Potgieter, Deputy General Manager

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Reviewed April 16, 2013

The best hotel ever I stayed in in London .. Great in everything, location, Clean, welcoming staff and friendly. I enjoyed the gym experience and dinning in.

The staff is great in serving and limitless with tourist support

  • Stayed: April 2013
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Thank AbdullaSayyar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frits_potgieter, Manager at The Marylebone, responded to this reviewResponded April 17, 2013

Dear Guest

Wow, I am thrilled to read that you thought we were the best hotel you have ever stayed in, high praise indeed and I am incredibly appreciative of your review.

A delight to read that you thought everything was “great” from the service through to the accommodations and of course location, we are always striving to exceed all our guests’ expectations and your positive feedback is wonderfully motivating, thank you.

It was such a pleasure to have you stay with us, thank you for choosing the Marylebone and I hope to welcome you back very soon.

Best wishes

Frits

Frits Potgieter, Deputy General Manager

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Reviewed April 15, 2013

loved the experience in being in Marylebone hotel and for sure will go to the same hotel everytime i visit london.

our kids age ranged between 17 to 13 were so happy of the location and safety of the area, close to shopping and restuarants.

very friendly staff who tried their best to help.

  • Stayed: April 2013, traveled with family
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Thank lailanasser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frits_potgieter, Manager at The Marylebone, responded to this reviewResponded April 17, 2013

Dear Guest

Thank you for writing about your recent stay; it was a pleasure to have you and your family with us.

I am thrilled you loved the experience and thought that our service was genuinely friendly and attentive throughout, it is exactly what we try and achieve consistently for all our guests and the foundation of our company and hotel ethos. Marylebone Village is perfect for families, not only is it incredibly safe but it also boasts an abundance of shops and quant restaurants to keep everyone entertained.

I am particularly happy that you plan on returning to us and that we are now your hotel of choice in London. We all look forward to welcoming you and your family back in the very near future.

Best regards

Frits

Frits Potgieter, Deputy General Manager

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Reviewed April 14, 2013

Travelled to London with my 11-year old from LA. Great location, very comfortable, lovely and helpful staff. Chose it because of the pool -- my son is a competitive swimmer -- and it was so much better than i'd hoped. Great location, great health club, close to regent's park for running, close to tube stops. Walked to British Museum. Thank you!

Stayed: April 2013, traveled with family
1  Thank jenmarc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frits_potgieter, Manager at The Marylebone, responded to this reviewResponded April 15, 2013

Dear Guest

It was such a pleasure to have you and your son with us and I am thrilled you loved our hotel.

The Third Space Health Club and Spa is a fantastic facility, with all the latest equipment, work out studios and of course the 18 meter swimming pool it caters for every fitness and relaxation need.

I am very appreciative that you chose the Marylebone and hope that we are now your hotel of choice when in London.

I look forward to welcoming you and your son back soon.

Best regards

Frits

Frits Potgieter, Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2013

Booked the hotel because it was close to Oxford Street, when the purpose of the trip was shopping with my daughter.

Was greeted by a very nice employee who took our luggage and escorted us to the check-in desk. Brought luggage up to the room and showed us around the room and explained where everything was, all with a natural smile.

The hotel is about 7 minutes walk from Oxford Street.

Would highly recommend the hotel and would definitely order it again, next time shopping in London is on the agenda!

  • Stayed: January 2013, traveled with family
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Thank tebjune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frits_potgieter, Manager at The Marylebone, responded to this reviewResponded April 15, 2013

Dear Guest

Great to hear you enjoyed your recent “retail therapy” trip to London and chose us for your stay. We are blessed to be located a stone’s throw away from Oxford and Bond Street, arguably the very best shopping district in our wonderful city.

I am particular pleased that our team looked after you and that you were greeted with genuine smiles and warmth during your stay, it makes all the difference after a long day’s shopping!

Thank you for recommending us so highly and I am delighted you plan on returning. I look forward to personally welcoming you and your daughter back for your next shopping trip.

Best wishes

Frits

Frits Potgieter, Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Marylebone

Address: 47 Welbeck Street, London W1G 8DN, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in London
#30 Spa Hotel in London
#48 Family Hotel in London
#55 Romantic Hotel in London
#67 Luxury Hotel in London
Price Range: $215 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Marylebone 4*
Number of rooms: 252
Official Description (provided by the hotel):
Recognised as one of the finest hotels in London, The Marylebone is a haven of understated and contemporary luxury that turns even the briefest of stays into a genuine pleasure. Located five minutes walk from Bond Street Station in the heart of the fashionable Marylebone Village, the hotel offers a variety of guest rooms that are light filled with Italian marble bathrooms and contemporary furnishings. All rooms include flat screen TVs, air conditioning, complimentary high-speed Wi-Fi, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and still and sparkling water. Guests can enjoy complimentary access to London's trendiest health club, The Third Space, with a fully equipped gym, 18m swimming pool, daily fitness classes and spa with a range of treatments from Dr. Murad. A variety of meeting and private dining rooms are available for social occasions and business events. The vibrant 108 Brasserie and 108 Pantry, combine bar and restaurant to provide chic all-day dining offering simple British dishes made from the finest locally sourced ingredients. Be sure and try a super healthy juice or smoothie from The Juicery at The Doyle Collection, also available across the three London hotels. ... more   less 
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Also Known As:
Marylebone Hotel London
The Marylebone London, England

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