Good points: close to all amenities in London and there was hot water.
Bad points: bed was broken, the bath was rusty, it looked like a child had completed the silicone around the bathroom, I was concerned about walking barefoot on the carpet as i wasn't convinced it was clean and the majority of the staff could really do with some customer service training. There was a large damp stain running down 1 wall, an attempt to cover it had been made but it wasn't successful. The window didn't close properly and if you are on the ground floor be aware the underground runs below the hotel.
The manager / owner apologized about the issues and promised to get the bed fixed but didn't, which just added to a very disappointing stay at the hotel.
I wouldn't recommend this hotel to anyone and I really think they should consider putting some money into making the property a little better and ensuring their staff smile and follow up on issues. I know running a hotel is difficult as I have run properties for years. You can make a silk purse out of a pigs ear as long as it's clean, warm, maintained well and the staff are welcoming
and friendly. Sorry but that is not the case here.
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- Also Known As:
- Hallam Hotel London, England