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“Hotel from Hell!”

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Craven Gardens Hotel
Ranked #815 of 1,076 Hotels in London
Reviewed July 10, 2012

1) There was no natural light at all

2) The windows handles were nearly all broken and made opening them difficult (fire risk)

3) If you managed to open the window all you could see was pitch black and hear the sound of little rodent feet (which we heard at numerous points through the night)

4) The light was hanging from the ceiling with wires showing

5) The walls were bubbling and peeling

6) Some area’s of the wall had no paint left on at all

7) The television on the wall had a wire hanging onto the bed below and didn’t look very secure

8) There were a number of screws sticking out the wall in the room and “en-suite”

9) The shower sprayed directly onto the wall opposite with no way of redirecting it downwards to actually hit a person

10) The shower door did not close

11) There was no hook on the bathroom wall but was a metal surround showing where one may have once existed, I know this as I scratched my arm on it whilst getting changed!

12) The Scotia around the bottom of the flooring went about a metre around the floor then disappeared and grime replaced it

13) The handle on the wardrobe was broken

14) The carpet leading to the basement had a number of mats over it and was clearly a trip hazard

15) The door to the room did not seam very secure, I think it would have opened using very little force.

16) Customer service was terrible, no refunds available and had the attitude "tough you have paid you have to stay here!"

17) The basement should not have been used as a room - there was no natural light at all, absolutely terrible hotel. Stay clear.

18) The staff were shouting outside the room door at 6am on Monday morning for 2 hours!

19) The room had clearly not been cleaned for some time with thick layers of dust, crumbs and drugs under the bed!

Room Tip: Do not stay here at all - but if you have to - ensure you don't get the basement room with no wi...
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  • Stayed: July 2012, traveled with friends
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5  Thank Hannah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (44)
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10 - 16 of 44 reviews

Reviewed May 23, 2012

If this hotel cost £30 per night would probably be acceptable. Unfortunately it is 3 times that! Tiny room. Tiny bathroom. Overall in poor conditions. Don't go

  • Stayed: May 2012
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1  Thank rgrici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2012

This is a good hotel for the moon walk small room though everything you need and idea for starting the 26.2 mile walk.I would stay there again as good value for money.
Try the aribic shop across the road good food and coffee.

Stayed: May 2012, traveled with friends
Thank bikersRUs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2008

It's hard to find a hotel in a place like London at a tourist price that has a hot buffet breakfast. This is the place, and I would come back again and again. I hate being forced to eat Rice Krispies and that silly salami and cheeses all these places have. Give me eggs, bacon, suasage, etc. As for the roooms ... they are what they are, small, etc. But I go to London to tour, not sit in a hotel room. This place is within easy walking distance from Paddington Station, which is 15 minutes from Heahtrow by train. There are many restaurants all over the place, including a fabulous Italian joint ... Taormina at 19 Craven Terrace. Hyde Park two blocks away, two tube stations within five minutes. No, you don't honeymoon here, and I have peace and quiet because I go at the end of March, not during the tourist season. If you want luxury, pay for it. If you want value because you want to spend your money on trains, exhibits, food, etc. this is a good bargain.

Stayed: March 2004
3  Thank thegiffer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2008

We stayed here several years back, but reading the reviews I just wanted to state our experience.
The hotel was small, but clean. Our room had two single beds and a desk, with not much room for anything else-but as we were there to see London and not the hotel room, that was okay.
The breakfast was decent and service was good, bathroom clean, and location great (we were able to walk to everything "touristy" including the Palace, Piccidilly, shopping, even the eye, portobello-but we're walkers).
There's also a great restaurant right across the street-greek if I can recall.
All in all-if you're looking for an inexpensive and centrally located hotel you're not going to spend a lot of time in-this is fantastic. If you're going to London for a romantic getaway or celebration-splurge on something better.

  • Stayed: November 2004, traveled with family
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5  Thank chisistas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2007

Location was fair to reasonable - its a good 10 minute walk to the tube station, but apart from that, its well sited for walks in Hyde Park.. Rooms were well decorated and of a very good quality, and bathroom was fantastic! No views as such, we had a rear-facing room into a courtyard but its only a room to plant your head so not that fussed. The whole complex is a bit cramped, small lift, small reception but not too bothered about that either. Well priced but in March, its not that busy for trade i'd think..

  • Stayed: March 2004, traveled as a couple
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3  Thank stevie_nottm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2007

March 2007, a friend and I (two single girls 20-somethings) stayed at the Craven Gardens Hotel in London's Bayswater neighborhood. The hotel has some ok reviews from other travelers, was affordable and in a great area... BUT... please do not be tempted by these things to stay here. The reception area was small as I expected, but clean, so my first impression was ok. We checked in and were able to check in early, so I thought we had made a good choice... but then we went up to the room... It was extremely small and reminded me of a hospital room for some reason. We went to take a nap and noticed that we were missing one half of our window curtains. We went downstairs to ask them what could be done about this and they sent up the "housekeepers" in their stilleto boots who then climbed on one of our beds to replace one half of the curtain with another half that didnt match the first half. Basically, in the basement is a hostel and even the hotel guests are treated just like hostel guests. The customer service was minimal and borderline rude, getting extra towels was like pulling teeth, the shower hardly worked and when it did would be scalding hot or freezing cold, but no where in between.
So, dont say you havent been warned - i know this hotel is a good deal, but you might as well stay at a hostel for less money...

  • Stayed: March 2007, traveled with friends
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5  Thank Carey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Craven Gardens Hotel

Address: 16 Leinster Terrace, London W2 3EU, England
Location: United Kingdom > England > London
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #815 of 1,076 Hotels in London
Price Range: $22 - $138 (Based on Average Rates for a Standard Room)
Number of rooms: 43
Official Description (provided by the hotel):
Victorian-style hotel, near the city, between Queensway and Lancaster Gate - 30 miles to Heathrow, 40 miles to Gatwick. ... more   less 
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Also Known As:
Craven Gardens London
Craven Gardens Hotel London, England

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