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Pembridge Palace Hotel
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Reviews (1,219)
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Reviewed January 22, 2014 via mobile

This was absolutely the worst hotel we ever had the misfortune of staying in. Tiny room; incredibly noisy; filthy; drunks roaming the halls at all hours of the night. Free breakfast was like a cattle call with low quality: food, coffee, orange juice. Surly non-english speaking staff. Guest in room above us spent the night moving furniture around - no help from staff! We were moved to another room on our second night at 2 am - this new room had no running water! This was the last straw so we left the next morning. Unfortunately, the hotel would not give us a refund.

Stayed: April 2013, traveled as a couple
5  Thank jarcidia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2014

Got this room for £34 for one night, so it was worth the money, but would not pay any more. Room is adequate, everything works and looked clean, but was very small and quite noisy. There is a hairdryer. Breakfast was alright, no hot food (but none advertised) and the rest was adequate. Close to tube (Bayswater) so was very handy.
Not sure I'd hurry back, but it was nice for what we wanted.

Room Tip: Don't stay in a room near a lift.
  • Stayed: January 2014, traveled with friends
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Thank Jessica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2014

This hotel has had some bad write-ups in the past but considering the price and location, three meows would seem appropriate, i.e. Average.
Booked and paid for a double room £41 with Lastminute.com a couple of months in advance.
On checking in, the reception asked for my credit card to take £20 off it and said it would be returned the next day when I checked out. I complied with this request but always feel uncomfortable in case the money is not returned. Next morning on checkout, the reception said that the money would be automatically returned. Not seen anything show up on my credit card balance yet, but will let you know here if any money is not returned.
The hotel is a little strange with corridors and stairways going off in all directions. The room was also most unorthodox with a single bed and bathroom near the doorway and then a full flight of stairs down to a double bed, wardrobe, desk/drawers. A small TV, hairdryer and coffee / tea making facilities were provided. An electric oil filled heater was also provided to back up the central heating radiator below the extremely large bay window overlooking the front of the hotel. Not too noisy but the bathroom fan rumbled away all night despite turning off the bathroom lights etc. Couldn't spot any other means of turning it off.
The room and bed sheets were clean but the blanket had a large stain on it. It was necessary to pull the bed away from the wall to plug in the bedside lights to the power points. At which point, what looked like a baited mouse box was seen under the bed. So I spent most of the night awake in the hope of spotting a friend to play with!
Breakfast was not too bad, and certainly falls into the continental breakfast category, (included: scrambled egg, cheese, sliced tomato, toast, very fresh bread, orange juice, tea and strange tasting coffee.)
The breakfast room was quite busy at 8 o'clock in the morning, but a good number of tables were still free.
Like previous reviews stated, the hotel needs to be gutted and modernised, but then the room rate would be more than triple what we paid.

  • Stayed: January 2014, traveled as a couple
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Thank Smolenskoy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014

It was an interesting experience. We were traveling with our 20yr old daughter during Christmas and Boxing Day from Cali. We purchased through Hotels.com, which is owned by Expedia. They have a no refund policy on arrival day, The 3 person room is pictured as 3 twin beds online. Our room had a twin by the door, then the bathroom, then down some stairs to a double bed, with a 15" T.V. It was a little better than motel 6, but not as good as a Hampton Inn. But $90.00/dy in London, sounded good during Christmas. I would have went to another hotel if there was a refund policy. For some reason hotels look better online than in person.
I liked the walk to Queensway Road, which is about 5 mins. away. Queensway has a mall, lots of eateries, shops, pharmacy, grocery stores, Starbucks, and theater ticket office. There are two tube stations, Queensway and Bayswater. The Queensway station connects to more attractions. Paddington station is close also, it has a line to Heathrow. We had a couple of complaints and the desk tried their best to solve them. Room was cold, they brought two heaters. The thick curtains block the heater. There was a sound of dripping water by the window. They offered to change the room. The free breakfast was served in the basement. You had to sign up for a 1/2 hour time slot for breakfast. We never made the sign up time, but we ate anyway. They have a good selection for breakfast.
The outside picture of the hotel online is a picture of the whole block. I liked the neighborhood, the buildings are scenic. The entrance to the hotel is one door on that block. There is a bike rental station 1/2 a block away.Overall it served its purpose. We were gone all day, we enjoyed London, and we could get some rest at night.

Room Tip: The elevator is small, so I would choose a room on the lower floors.
  • Stayed: December 2013, traveled with family
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Thank HeisAble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2014

If you only pay gbp 38.00 here it is probably what you would expect but we paid gbp 108 per night through Lastminute.com expecting it to be a good hotel for that kind of price. The breakfast room was terrible and rain was leaking in onto one of the tables. Our room had a single bed on the ground floor and then steps onto a balcony with a double bed and a single bed. It sounds ok but you couldn't stand up on the balcony. The ceiling wasn't high enough. The bathroom was tiny and you had to hold on to the sink to climb out of the bath. The hotel was dated and the receptionists weren't friendly at all. They were probably used to getting lots of complaints. The only good thing about this hotel was the location.

  • Stayed: January 2014, traveled with family
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2  Thank CherlyB763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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