Ah, such a misleading name. This place is far from a palace. Dear fellow adventurers, turn around right now and run. Save yourselves. The hotel is falling apart and the staff is as helpful as a pile of bricks. The location is fine, but really not worth all the trouble.
I stayed at this hotel in 2011 with my mum and a friend, and everything was fine, so I thought, "hey, why not stay at that nice hotel again this year. It's cheap and comfortable!" Hahaha, WRONG. Cheap, yes. Comfortable? Not so much. This time I was traveling solo, my first time ever staying at a hotel all by myself, and I cannot fully express just how stressful my stay at Pembridge (non)Palace was.
First of all, the location of my room. Wow. From day one, I started calling it the Doom Room. So many stairs and steps, seriously. I almost fell a dozen times. Dragging a semi-large suitcase into the room was next to impossible. It was very cramped, located above an emergency stairwell, and I could hardly even reach the lock on the door (and I'm above average height, mind you). Speaking of locks, it says "electronic key card" on the hotel's website, right? Well, yeah, that's a lie.
Secondly (and most importantly, at least to a 22-year-old geek like me), the internet. One thing to say about the wi-fi: there is none. Again, if you check the hotel's own website, it says the following: "Wireless Internet Access in every room." Excuse me while I bang my head against the wall. I stayed at this hotel for a week, from Monday to Sunday. On Monday night, I purchased a card that had a wi-fi ID and password on it. Note: this system worked just fine in December 2011, so I thought it would not fail me. Oh, naiive little me. There was no internet to be found. It just did not work, simple as that. On Tuesday morning, I complained to a staff member who then rudely called it "a SMALL problem" and told me that there is no wi-fi available in room 209. She did not offer me a refund, however. Upon realising that the hotel had taken 7 pounds from me while giving me absolutely nothing in return, I was upset to say the least. During my stay, I explained the situation to 5 different staff members, all of whom refused to give me back my £7 and came up with various excuses (from "you misunderstood, this hotel only has wi-fi in the lobby" to "now is not the time for refunds!"). The night before my flight home, I finally managed to get the money -- no thanks to the manager I never even saw. Such a mess.
And a cherry on top of the sundae of misery: the toilet didn't flush properly (an issue that was never actually fixed), the tv didn't work at first because the batteries had basically exploded inside the remote, and the vending machine downstairs was out of order. Oh yeah, and there was some nice and LOUD renovation work going on down the street. Nothing like waking up to inexplicably loud music every morning, am I right.
So yeah, in conclusion: DON'T. Just don't.
- Official Description (provided by the hotel):
- Pembridge Palace Hotel is ideally located in the heart of tourist attractions, to the north of Kensington Palace and Hyde Park.It is centrally situated and well connected. Close to Paddington Station which is just 15 minutes from Heathrow Airport and only few minutes from the underground stations of Queensway and Bayswater. Walking distance to fashionable Notting Hill and antique Portobello Market! Next to the famous Whiteley's shopping center located near Baywater tube station and Queensway underground. Walk, take the tube or a short bus trip to the shopping centers of Oxford Street and Regent Street. Walk amongst the famous shops of Bond Street where the likes of Burberrys, Armani, Louis Vitton etc are found. Why not go to the local London museums and theaters, clubs and pubs, outdoor markets. There's plenty to see and plenty to do in the vibrant city as well as unwind away from the hustle and bustle in our garden. ... more less
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- Also Known As:
- Pembridge Palace London
- Hotel Pembridge Palace
- Pembridge Palace Hotel London, England