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“Great location, great hotel, but you pay for it”

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London Marriott Hotel Grosvenor Square
Ranked #374 of 1,081 Hotels in London
Reviewed April 23, 2007

Stayed here for 5 nights, using my Marriott points. Great location, close to great shopping, good places to eat and close to transportation to Bond Street Tube and all sites. My room on the third floor was modern, small, but very comfortable. Bed was comfortable, bathroom was very small, but again no problem. The hotel
is great, very, very expensive (U.S. $500 + per night), so great place to use points. Watch out for all other charges, like internet charge, phone charge (by the minute) and food charges. At the current
2 to 1 pound to dollar rate, hotel in dollars in not a great value for the dollar paid.

  • Stayed: April 2007, traveled with family
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1  Thank RJMGreenwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,453 - 1,459 of 1,615 reviews

Reviewed April 23, 2007

The location is wonderful. Couple second walk to the tube, good food in walking distance, and great shopping is all around you. You are very central to almost everything, seems to be a safe part of town. (I hear London is actually not so safe these days, surprised me). I know rooms in London are pricey, but for $500/night, I was a little dissappointed. Breakfast was not included. The coffee kettle in the room did not work. The shower drain did not drain so we had to call someone, but by the time you figure that out, you're usually in the shower. The beds are very very comfy though. Next time I will probably stay at something with a little more character.
off the subject. We ate dinner one night at Roules which I guess is the oldest restraunt in London. I was sooooooo good. Best sticky toffee pudding ever, save room for it.

  • Stayed: April 2007
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4  Thank KatieDavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2007

This hotel is very nice, recently renovated and a great location. The hotel is 2 blocks off of Oxford Street, so great if you are interested in shopping. Metro access is also fabulous. The street also has several great restaurants, many wonderful for families. Overall, a great, clean very well located hotel. We did stay also at the County Hall and I must say if you can get a room on the top floor, nothing compares to the experience of that view. Also, note this property does not have a pool which is key when you travel a lot w/ kids and they often need a cultural break.

  • Stayed: April 2007, traveled on business
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2  Thank frequent_fam_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2007

We stayed at the Mariott Grosvenor Square this past Easter weekend. The hotel is very stately in a great location at Grosvenor Square. We took a short 5 minute cab ride to the Apollo Theatre at Victoria Square. Our deluxe room was very small, but well appointed. Bed was advertised as queen size, but was a double; however, it was very comfortable. Television is set in a nice TV cabinet, but is set at bed height level and can only be viewed by the person closest to the TV. We were told our 1st floor room had a view of the rock garden - our view was of a screen hiding a table and chair in front of the Executive Lounge. Looking sideways you could see the rock garden. The bathroom, as reported in other reviews, could only hold one person at a time, but was lovely with granite tile, nice fixtures and a lovely selection of high-end aromatic shampoo, lotion, bath gel and mouthwash. We had booked a Dinner/Breakfast Escape package. The dinner was less than outstanding; however, the breakfast buffet the next morning was excellent. For the price paid, we will probably not stay at the Mariott Grovesnor Square on our next trip to London.

  • Stayed: April 2007, traveled as a couple
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5  Thank USExPatinUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2007

My husband I and stayed here for three nights as we had early meetings around the corner and didn't want to stay at the "Radiation Millenium Hotel" where the Russian spy was poisoned with polonium around the corner.

US$485 a night doesn't buy much in London, especially not at this hotel. While the location can't be beat, the neighborhood was relatively peaceful, and Barry the concierge was great, our room was small - the only way we could open up two suitcases at the same time was to rearrange the furniture in the room.

The room came with a tiny bathroom that only one of us could be in at a time, unless one person was in the bathroom. Granted the bathroom was done up in nice marble and had free shampoo and mouthwash, but it was just too small especially considering the prices we've paid to stay elsewhere - far less for far more spacious bathrooms and guest rooms.

Quality control is a problem with this property - the sheets had holes and tears in them and the problem was reported twice before new ones were put on. Then the complimentary bathrobe was falling apart - again reported twice to the desk and maids before it was replaced. We did receive an apology note and a complimentary bottle of wine, but we ask, why should a hotel of this so-called calibre have such problems in the first place?

The third floor hallway smelled of mold, and then strong cleaning solutions to cover up the mold and the smoke. We asked for a non-smoking room and were assigned a smoking room that had to be aired out (windows only open a few inches, and then sprayed down by housekeeping while we went out to do errands). Carpet in 3rd floor hallway was heavy with stains - a hotel of this so-called five star calibre should be able to do better.

Climate control wasn't great - room was stuffy and hot without the windows left open. Also the duvets on the beds would work just fine in the Arctic Circle, but are too heavy for a heated hotel room - we took the duvet out of the cotton sheet cover and finally got a decent night's sleep on Night 3 without waking up from being overheated.

Breakfast food was ok but not worth 24 pounds/US$47 a person, plus the menu was monotonous with the same items every day. The service was spotty in dining room with staffers actually running the vacuum as people were dining (get a mechanical sweeper for crumbs please) and also carefully washed off table tops spraying cleaning solution onto the salt and pepper dispensers and brushing crumbs into chair seats which had to be removed by guests before sitting down.

We got a special rate that included breakfast and credits back toward mini bar and restaurant purchases and our effectively daily rate still came out to US$400 per night/202 pounds. Would we stay here again at this price - probably not. If your company is paying the tab and you need to be near Grosvenor square, then look at the Connaught, or wrangle a deal from the hotel and inspect the room before accepting it.

Taking a taxi headed south of Grosvenor Square is best done by walking south to the Connaught hotel taxi stand vs. paying 5 pounds to essentially go around the block, up and across Oxford Street and then back down across Oxford Street to go south of the hotel and Grosvenor Square.

Stayed: March 2007
6  Thank highlandbride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2007

We have stayed at this hotel on several occasions now, due to its great location. We were very pleased to have been upgraded to an executive room, this time, which was quite nice. However as we had our daughter staying with us, they forgot to make up her bed, despite being called at 6pm before we left for the Theatre, to be reminded. We arrived back to our room at 1145pm and then had to wait 20 mins for housekeeping to come.
Our biggest disappointment however, was with breakfast. Due to the opening of Gordon Ramsey's 'Maze', there is only a very small eating area, and the quality of the food was terrible. It always used to be such a nice breakfast, and at £24 each, it was a complete waste of money, not only were we all cramped together in a small space, but the choice and quality of the food was poor, the bacon in particular was very fatty and looked like it had been there for a week!
We did pass these comments on to reception as we left.

  • Stayed: December 2006, traveled with family
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8  Thank Swifts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2007

Stayed there for a whole week from 27 dec - 3 Jan, rooms on the third floor needs to de refurbished. Wireless internet expensive, and room service dishes needs to be more developed. Hotel staff was very professional, and the location is really the best off Oxford street.
In one word if you are going for shopping this is the hotel to stay in.

  • Stayed: December 2006, traveled solo
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4  Thank Nadime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about London Marriott Hotel Grosvenor Square

Address: Grosvenor Square, London W1K 6JP, England (Formerly Marriott London Grosvenor Square Hotel)
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#148 Family Hotel in London
#231 Romantic Hotel in London
#262 Luxury Hotel in London
#312 Business Hotel in London
Price Range: $295 - $599 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — London Marriott Hotel Grosvenor Square 5*
Number of rooms: 237
Official Description (provided by the hotel):
Located in the fashionable Mayfair neighbourhood, the London Marriott Hotel Grosvenor Square offers a timeless blend of elegance and comfort. First built as a stately townhouse, it has evolved into an exclusive hotel that infuses contemporary chic with classic luxury and exceptional personal service. Indulge in Gordon Ramsay's Michelin Star 'Maze' restaurant, host inspired events and enjoy our hotel's ideal access to Hyde Park and the West End. ... more   less 
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Also Known As:
Marriott London
London Marriott Hotel Grosvenor Square England

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