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“Wonderful Pelham, Wonderful Staff”
Review of The Pelham

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The Pelham
Ranked #154 of 1,063 Hotels in London
Certificate of Excellence
Princeton, New Jersey
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Wonderful Pelham, Wonderful Staff”
Reviewed February 28, 2014

This charming boutique hotel near South Kensington tube stop is close to perfection. The rooms are small but well appointed, with modern bathrooms. An especially nice feature of the hotel is that it has two wonderful common areas on the main floor with fireplaces and comfy chairs -- great places to read and enjoy a beverage from the honor bar at the end of a long day. But the highest honors of all go to the staff who are uniformly friendly, warm, sincere, helpful and knowledgeable -- the best I've ever experienced in any hotel. Whatever you need/want, they will make it happen and do so in the kindest way. We stayed during the winter and were able to benefit from a room sale which made these upmarket accommodations more affordable. Pelham is a true home away from home in London.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Gottalittlelist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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840 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Taunton, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 26, 2014

We stayed at the Pelham hotel which we booked through Secret Escapes at a discounted rate. The rooms are beautiful, with lots of little personal touches- from a proper hair dryer to lush bath robes and a bathroom full of lovely products. The hotel is in a good area, really close to the tube and a stones throw away from the National History museum, V&A and Harrods. The staff were all really friendly and happy to help.

Only negative comments is 1. The room was very hot- we tried to work the air-con but couldn't turn it down enough! The complimentary water at evening turn down did help us to cool down a little though! 2. We booked through Secret Escapes and got a good rate- otherwise we wouldn't be able to afford or justify staying in a hotel like this!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank jennyyoung206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed February 26, 2014 via mobile

Short but sweet, this hotel is just amazing.
Staff are wonderful, attentive and caring. Rooms are beautiful (stayed with 3 couples)
Breakfast was just to die for, cooked to perfection and served with a smile.
Thank god I've found a hotel in London that I love, so I no longer have to experience inconsistent service!
The Pelham - a home away from home.

Stayed February 2014, traveled with friends
Helpful?
Thank JSRUMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heathfield
1 review
Reviewed February 24, 2014

If you are taking children to see London you could not find a better location. Good for the underground, museums and the West End. Even though the hotel is right beside South Ken Tub the room (ours faced the main road) was very quiet. Did not eat dinner so cannot comment on food.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverley, United Kingdom
1 review
Reviewed February 20, 2014

A hidden gem in a great location.
Wonderful room very clean and generous sized bathroom.
Breakfast in the room was excellent and always prompt delivery and everything so tasty.
Very close to museums and shopping, very easy to get taxis and tubes.
The Pelham will be at the top of our Hotel list.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
128 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed February 20, 2014

My friend bought us a Detox Afternoon Tea voucher at the Pelham Hotel as a treat. Cute little hotel, comfy and quaint inside, nothing special or noteworthy decor wise, pretty standard. The Detox afternoon tea was different! The green sorbets where gorgeous, sooooo sweet and tasty, the cucumbers/carrots and humus dip where lovely, totally worked, much better than sandwiches! The cakes where not up too much to be honest, not so tasty. The staff where friendly and efficient, I do prefer to be served by only 1 person for afternoon tea though! £25 per person is a little steep for what this is, an original concept though.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank PrincessPink653
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 15, 2014

The Pelham Hotel is great. The bathroom is huge, not conventional like you can see in London. All the clothes (bed sheet, pillowcase, bath towel) are fresh and nice smell. The bed was really comfortable, large and I loved the pillow. The restaurant area is great. We had a dinner and breakfast there. Both you can see the quality of the food and the service. Nice atmosphere, classic music in the morning. I don't need to say about the location. In the heart of South Kensington. I really like it and I strong recommend.

Room Tip: My room was really quiet and I surprise because that area is busy, but no problem at all.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kelly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Pelham

Property: The Pelham
Address: 15 Cromwell Place, London SW7 2LA, England
Phone Number:
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites
Hotel Style:
#96 Business Hotel in London
#126 Luxury Hotel in London
#171 Family Hotel in London
#200 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Pelham 5*
Number of rooms: 52
Official Description (provided by the hotel):
The Pelham is a unique, stylish boutique hotel in the very heart of South Kensington. Each and every room has been individually designed by Kit Kemp, blending the enchantment of English style with modern colours and flair, The Pelham has been described as one of London's finest townhouse hotels. Our guests have the privilege of exclusive use of the wood paneled drawing room and library both with open fireplaces, business centre as well as our 24-hour fitness room. Kensington is awash with boutiques, bars and bistros not to mention our own Bistro Fifteen with our mouth-watering and sumptuous menu, inspired by fresh quality ingredients and flavours of the Mediterranean Cuisine. In our BAR 15 discover our selection of organic wines together with our home made terrines. Our stylish Event Suites can be transformed from a corporate meeting area into a glamorous space for private dining, drinks receptions, baby showers and afternoon teas. Minutes from the Victoria & Albert and Natural History Museums, Harrods, Hyde Park and The Royal Albert Hall, The Pelham really is the perfect foundation for your sophisticated stay in London. ... more   less 
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Also Known As:
Pelham Hotel London
The Pelham London, England

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