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“Excellent London Hotel”

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Park Grand London Kensington
Ranked #110 of 1,077 Hotels in London
Certificate of Excellence
Reviewed February 21, 2014

Really enjoyed our staff. The room was stylish with all modern facilities. We were located on the second floor to the rear of the hotel which was a quiet location. Staff were friendly and attentive. Special thanks to the chef at breakfast who cheerfully served up a couple of perfectly poached eggs on request. We would highly recommend this smart hotel for its comfortable facilities and excellent location,

  • Stayed: February 2014
    • Value
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Thank Acehart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded February 22, 2014

Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

We are very glad to know that we could provide you with a comfortable & enjoyable stay with us.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team & especially our Chef.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,160 - 2,166 of 2,648 reviews

Reviewed February 20, 2014

Stayed here with a friend for my birthday, on arrival we were upgraded to a club room which meant we had a free bottle of wine in our room :) I had previously emailed to say it was a special occasion and when I arrived waiting in the room was a box of chocolates and a birthday card from the manager which was a nice touch!

The room was nice and modern and clean, very comfortable huge bed! The next day we had a complimentary late check out of 1pm. All staff friendly and attentive.

Would stay at this hotel again, very conveniently located 3min walk to underground and loads of restaurants near by, only negative is from the outside it looks run down which doesn't reflect the high standard it is inside and the great rooms so don't let it put you off!

Stayed: February 2014, traveled with friends
Thank Lauren O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded February 21, 2014

Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014

If you are to stay in London ,stay in this hotel . Great value for money . Clean comfortable rooms with great spec. Breakfast was a small bit pricey but of a high standard. I think the man on reception on arrival and departure was Spanish and I couldn't praise him any higher . Very helpful . My family WILL stay here again , thank you all .

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ruane1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded February 21, 2014

Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014

Had a lovely three night break here. Staff couldn't have been more attentive. Room was spacious and v comfortable. Earls court tube station a ten minute walk away. All sightseeing tours can be booked at hotel. Overall had a brill stay and we will definitely be back!

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Lowisland1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded February 21, 2014

Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014

We stayed for 2 nights and it was exactly what we expected. It's a very clean, modern and very well situated hotel. Near Earl's Court Station, in a quiet street with a lot of restaurants and bars very near. No sports channel on the TV during the Olympic Games, that was the bad point and I miss some furniture for women in the bathroom like make-up remover pads and Q-tips.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sab65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded February 21, 2014

Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Moreover, we will definitely work on the sports channel issue & to introduce some furniture for women in our bedrooms as we consider guest feedback of paramount importance.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2014

We had a lovely stay at this clean, friendly and ideally located hotel. The staff were very helpful and made us feel at home. Booked at the last minute, it made the weekend perfect. We will be visiting again soon.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Stewart C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded February 20, 2014

Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014

Lovely clean modern hotel. Short walk for restaurants and bars. Nice staff but bar was a little boring with no atmosphere, not much choice in food or drinks. Nice night sleep with comfy bed . A little noisy in the morning with cleaning staff in and out of rooms and doors closing quite loudly. Very nice shower and facilities in the room. Pro and cons but overall a nice night and i would happily stay again at the grand.

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank lgr7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded February 18, 2014

Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Moreover, we are working on to improve the atmosphere of our Bar & Restaurant in the evening so that all our valued clients can spend some good valuable time in the evening. Also, we will share your feedback with the Housekeeping team to be more sensitive towards the handling of room doors especially in the mornings.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Grand London Kensington

Address: 33-37 Hogarth Road | Kensington, London SW5 0QQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Phone Number:
Location: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#97 Luxury Hotel in London
#110 Business Hotel in London
#158 Romantic Hotel in London
#228 Family Hotel in London
Price Range: $122 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Grand London Kensington 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London
Park Grand London Kensington England

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