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“city break”

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Park Grand London Kensington
Ranked #134 of 1,069 Hotels in London
Certificate of Excellence
Lauder, United Kingdom
1 review
“city break”
Reviewed February 8, 2014

great location just 2min walk from tube station. top marks to the staff who were friendly,helpful and professional. room was very good, modern with good housekeeping. the area has a great selection of restaurants and amenties all within easy walking distance. for a most enjoyable city break experience the park grand has it all.

Stayed February 2014, traveled as a couple
Helpful?
Thank katrina c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this review, February 10, 2014
Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,373 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (425)
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weilmuenster
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 7, 2014

It's years, I come to London for Business and business stys have a maximum budget. It is absolutely not easy to find a comfortable hotel in the centre of London for a right price.
To make it short: I found the absolute hotel for my needs with the
Park Grand London Kensington
1. The location is excellent (150 m to the Underground Station Earl's Court).
2. The staff is very professional and friendly
3. The House Manager is PERSONALLY present and availbale for the clients needs
4. There is a separate office with computers (and printers) available (COMPLEMENTARY) for the guests, so they are not disturbed by the normal guest traffic in the hall (as in a lot of other hotels)
5. Breakfast is very good but there is a station for tea and coffee in the rooms, too, which I found very comfortable
6. The rooms (I had a Club-Room) are excellent. I slept very good and the bathroom is provided with everything, a normal guest may need or ask for.
7. Another amazing thing was the availability of installed adapters (English,European aso.) on the desk.
8. Fresh fruits for the guests (obviously complementary) on the reception desk........

I will be back very soon.....

Room Tip: I was on the third floor and I was very comfortable...........
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gaby2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this review, February 10, 2014
Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

We are very glad to know that we could make our guests happy so that they could visit us to give us more chances to serve them with utmost sincerity & dedication.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mitcheldean, England, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 3, 2014

Lovely hotel. Friendly staff. Great facilities. Our best stay in London. Location was good for getting around , not too noisy. Room was very good, clean and tidy with housekeeping every day. Food was lovely too, great choice.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this review, February 5, 2014
Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riga, Latvia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 3, 2014

Good service, available TV, shower, fridge, everything for qualitive living. Very polite personnel.
Minuses: In the morning outside is noisy due to rubbish collection by special vehicle.
Pluses: Close to underground station and big product shop.

Room Tip: Higher floors are better because less noisy
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pavel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this review, February 5, 2014
Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Moreover, please accept our apologies for the noise issue which i hope did not deteriorate your stay to a bigger extent. Furthermore, may i kindly request you to please contact me on your next visit so that we can allocate you a quiet room in order to provide you a comfortable stay.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birkenhead, United Kingdom
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 2, 2014

Room nicely decorated and well furnished, Free chocolate on turn down a nice touch.Bed very comfortable and liked the tea & coffee making facilties. Bathroom well appointed & light, shower execellent with plenty of hot water. The staff were all very friendly. The hotel is only a short walk from Earl's Court tube station. We had a great stay and I'm already planning the next visit!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 692Pacman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this review, February 5, 2014
Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yokohama, Japan
1 review
Reviewed February 2, 2014

Room clean and well equipped such as AC Adaptor and USB output at the desk, and LED reading light at the bed. The air-conditioning system was quiet and I could have good rest at night. Fitnes center has improved. Nice location, near underground station and lots of restaurans around, and friendly staff. Always my first choice when I visit London.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yatch84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this review, February 5, 2014
Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
1 review
Reviewed January 31, 2014

Excellent value. Room clean and nicely decorated. Staff went the extra mile with chocolates delivered to your bedroom in the evening. Free apples at reception.
The only drawback was breakfast. Had to ask for plates and they were packing away by 9.50 and had run out of some items.
Best hotel I have been to in London and would go again and miss the breakfast.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robin609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this review, February 1, 2014
Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Please accept our sincere apologies for all the trouble caused due to the inconvenience caused at breakfast.

Kindly be assured that we will definitely brief the Restaurant team to be more considerate with regards to the timings in order to ensure that all our valued clients can experience a comfortable & satisfactory stay with us at Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Grand London Kensington

Property: Park Grand London Kensington
Address: 33-37 Hogarth Road | Kensington, London SW5 0QQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Phone Number:
Location: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#110 Business Hotel in London
#115 Luxury Hotel in London
#158 Romantic Hotel in London
#228 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Grand London Kensington 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London
Park Grand London Kensington England

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