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Park Grand London Kensington
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Reviews (3,143)
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All reviewsearls courtclub roombox of chocolatesquiet streeton arrivalminute walktube stationrecommend this hotelspecial thankslovely hotelpiccadilly lineafternoon teaexcellent staymini barreception staffbreakfast was excellentexcellent location
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2,615 - 2,620 of 3,143 reviews
Reviewed January 31, 2014

Excellent value. Room clean and nicely decorated. Staff went the extra mile with chocolates delivered to your bedroom in the evening. Free apples at reception.
The only drawback was breakfast. Had to ask for plates and they were packing away by 9.50 and had run out of some items.
Best hotel I have been to in London and would go again and miss the breakfast.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robin609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded February 1, 2014

Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Please accept our sincere apologies for all the trouble caused due to the inconvenience caused at breakfast.

Kindly be assured that we will definitely brief the Restaurant team to be more considerate with regards to the timings in order to ensure that all our valued clients can experience a comfortable & satisfactory stay with us at Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2014 via mobile

We stayed here for an overnight while in london for a few days.

Staff friendly and helpful - allowed us to check in early as room was ready.

Room was excellent - modern and had everything you could need. Bed extremely comfortable. Bathroom was spotless. The one tiny issue was the minibar fridge was quite noisy - this didnt bother us as we'd sleep through anything though may have bothered others.

Location - couldn't find a better location for the area we were spending time in. Would also be an excellent location for spending a few days in london in general. Literally 2 mins from underground.

Would definitely recommend this hotel and im sure we will stay here again.

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Samwiseni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded February 1, 2014

Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2014

I don't want to fault this hotel but to comment on parent company Shaftsbury. I specifically booked their Piccadilly hotel due to business commitments - only to find out on arrival that there were 'maintenance problems' and was bounced to sister hotel in Earls Court. E-mail said I would be upgraded to club room plus get extras in room. This was obviously news to Park Grand Royal - so had to get another room reallocated after initial check - in and later to specifically request the robes etc that were promised. . This was handled very courteously by staff. But it is second time that Shaftsbury have bounced me to another London hotel. So I am not impressed and don't plan to book with this chain again.

  • Stayed: January 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Annopinions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded January 31, 2014

Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Please accept our sincere apologies for all the trouble caused due to change of location however we hope that we were able to provide you a comfortable & satisfactory stay with us at Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2014

I have stayed at many London hotels for business and this is by far the best place! Everything was clean and clearly organized for business customers. The gym is 24/7, my room was cleaned everyday, the sheets were clean and I was super happy with the front desk, wifi etc.

Earl's Court is a safe neighborhood and a four minute walk from the hotel/tube station.

Excellent :)

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pinkbrina2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded January 31, 2014

Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2014

My wife and I spent two nights in a hotel in the City where I had some business appointments and then we decided to move to another hotel close to the museums and other attractions. Thanks to TripAdvisor we discovered Park Grand London Kensington where we stayed for 4 nights. A lovely hotel, very clean, helpful staff (Thank you Susie), good breakfast, perfect location (many restaurants and groceries in the neighborhood, only 200 meters from Earl's Court station without any impact on the hotel comfort) Our room was quite small but the bathroom was spotless and modern (the last night I slipped in the bath and had 2 broken ribs, but it was not the fault of the hotel!, the staff immediately provided me with ice to relief my pain and my wife - a doctor - gave me the first aid until we returned home). I will surely return to this hotel.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank frequentraveller39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded January 30, 2014

Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

We are very sorry to hear about the incident where you had slipped in the room & we wish you a speedy recovery so that we can meet you soon.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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