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Park Grand London Kensington
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Reviews (3,145)
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All reviewsearls courtclub roombox of chocolatesquiet streeton arrivalminute walktube stationrecommend this hotelspecial thankslovely hotelpiccadilly lineafternoon teaexcellent staymini barreception staffbreakfast was excellentexcellent location
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2,682 - 2,687 of 3,145 reviews
Reviewed November 29, 2013

Great stay in one of the club rooms, wine, drinks etc, little extras made a great difference from other hotels. Room large and excellent facilities, a proper hair dryer!!! Good quality bathroom products. Very comfy bed. Will stay again!

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank dunfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded December 2, 2013

Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the BEST WESTERN PREMIER Park Grand London Kensington.

We will keep up the good work so that all our guests can enjoy & experience a comfortable & pleasant stay with us.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We then look forward to welcoming you back soon.

Warm Regards
Deepak Panicker
House Manager
BEST WESTERN PREMIER Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2013

I was upgraded to a club room. The room was nice and clean and the bed was comfortable although it looked lie a double it was made up of two small beds and I could feel the space in the middle... Bathroom was large with a bathtud and good shower. Breakfast was good and location very convenient and close to ealr's court on the picadilly line.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CaroBtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded November 29, 2013

Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the BEST WESTERN PREMIER Park Grand London Kensington.

We will keep up the good work so that all our guests can enjoy & experience a comfortable & pleasant stay with us.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We then look forward to welcoming you back soon.

Warm Regards
Deepak Panicker
House Manager
BEST WESTERN PREMIER Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2013

The room was lovely, albeit on the small side, but the room really badly smelt of damp. This smell was coming from the bathroom and was overwhelming when you came into the room. Fortunately I was literally in the hotel room to sleep so I didn't bother complaining but I would have done so if this was a leisure break.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Catherine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded November 28, 2013

Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and we shall take this constructive feedback into consideration so that the issue of damp smell could be resolved forever. Moreover, our maintenance team is working on the issue & it was one off the room wherein the issue was due to the fact that there was some minor plumbing issue.

Furthermore, kindly be assured that the issue has been resolved & may i kindly advise you to contact me on deepak@shaftesburyhotels.com so that we can ensure that you are provided with an amicable solution.

Moreover, let me assure you that we will keep up the good work so that all our guests can enjoy & experience a comfortable & pleasant stay with us.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We then look forward to welcoming you back soon.

Warm Regards
Deepak Panicker
House Manager
BEST WESTERN PREMIER Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

Lovely room got upgraded to a club room on arrival, room really lovely only wish I had more time to enjoy. Staff helpful even when we returned to bar late in eve. Breakfast good an plenty of choice. Room had comfortable bed with choice of pillow an nice duvet. Room for hotel room was for once just right didn't need aircon.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Clare C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded November 28, 2013

Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the BEST WESTERN PREMIER Park Grand London Kensington.

We will keep up the good work so that all our guests can enjoy & experience a comfortable & pleasant stay with us.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We then look forward to welcoming you back soon.

Warm Regards
Deepak Panicker
House Manager
BEST WESTERN PREMIER Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

When we arrived at the hotel , a slight confusion as this property has two entrances but no big deal . The room was clean and decent . Only issues was the room size . The rooms are for two people with one bag . Having two large suitcases in the room made it difficult . However there was some storage space in the corner that we could manage.

Beds were comfy and bathroom was good . In fact a damn good shower.

Breakfast was basic , ok for a two days but after 5 I would have liked some change . At least different cereals or juices would be nice .

Location was good . A short walk from the train station and a few stops from the major attractions and when return from oxford street there was a handy bus stop near by which was great .

The area it's self seems safe but not only issue is a lack of dining options around the hotel and lack of room service

Value for money yes , would I stay again , yes but will def get a bigger room if travelling with more then one person.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ccymg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Manager at Park Grand London Kensington, responded to this reviewResponded November 28, 2013

Dear Guest,

Thank you very much for your valuable feedback.

We have taken your feedback on board & we will work out on the issue of guests confusion regarding the entrances. Moreover, we are pleased to read your review and happy to know that you enjoyed your stay at the BEST WESTERN PREMIER Park Grand London Kensington.

We will keep up the good work so that all our guests can enjoy & experience a comfortable & pleasant stay with us. We are very glad to hear that you would like to visit us again in the near future & it will be our immense pleasure to serve you with utmost sincerity & pure professionalism.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We then look forward to welcoming you back soon.

Warm Regards
Deepak Panicker
House Manager
BEST WESTERN PREMIER Park Grand London Kensington.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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