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“Good location & value for money and a big portion for breakfast”

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Park Grand London Kensington
Ranked #116 of 1,076 Hotels in London
Certificate of Excellence
Reviewed June 3, 2013

Second time for a stay at this hotel, for purpose of attending concert at Royal Albert Hall. Excellent location about one minute walk from Earls Court underground, so easy to get around without hassle. On arrival given free upgrade to Executive Double, although I am a premier rewards member so that maybe why, hotel though was quite quiet despite being a bank holiday. Room was good, recently refurbished I would say, bed big(actually two joined together) and comfy, free wifi, fridge in room and a microwave although no plates, so not a lot of use if you wished to heat up a pie for example if you were so inclined and coffee and tea provide, large flat screen tv on wall and nice hot powerful shower in bathroom. Will be returning here no doubt when staying in the capital in future. Breakfast was self service buffet style and full english provided , piping hot with about seven items, so a nice big portion to set you up for the day . All in all a good stay, pity we were only here for one night this time.

  • Stayed: May 2013, traveled as a couple
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1  Thank KN35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Front Office Manager at Park Grand London Kensington, responded to this reviewResponded June 10, 2013

Dear Guest,

Thank you for staying at the Best Western Premier Shaftesbury Kensington for your recent visit to London.

Thank you for the good comments about the rooms, facilities and location. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too.

We hope this visit would be one of many and we look forward to welcoming you back.

Kind Regards

Miriam Alba
Reception Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,233 - 2,239 of 2,572 reviews

Reviewed June 1, 2013

I found this hotel after searching for 4 star hotels in Kensington.
As some of the other reviewers have said, the room was a bit on the small side and it was difficult to move around, but most certainly well appointed and very clean...
Having said that, the bed was very comfortable and the best I've slept in a hotel for a long time.
THe bathroom (equally small) was also very clean and the shower ran at a consistent temperature once i had set it - some hotels seem to find this difficult to maintain.
The staff were incredibly helpful and after reailsing I had left my passport behind, I called the hotel and they helpfully retained it and handed it over to a colleague (with a signature for proof) who will forward it on to me...
I would most definitely use them again if I need to stay in this part of the city in future...

  • Stayed: May 2013, traveled on business
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Thank AdamKeld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Front Office Manager at Park Grand London Kensington, responded to this reviewResponded June 10, 2013

Dear Guest,

Thank you for staying at Best Western Premier Park Grand London Kensington.

Your feedback is very important to us as it helps us understand what we are doing right and where we can improve to make sure all of our guests have a memorable stay with us.

I was very happy to learn you had a pleasant stay and your comments with regards to our team are greatly appreciated.

We look forward to welcome back again

Best Regards

Miriam Alba
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

We booked at the lalst minute through booking.com and got a very good rate ( for London!!).
The location is great in a quiet street. The rooms are modern but very small and over furnished. It was difficult to circulate around the bed without bumping in the oversized armchair.
The staff was helpful. We had no wifi connection in the room only in the lobby.
The hotel is worth if you get a good rate.

  • Stayed: June 2012, traveled as a couple
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Thank ririo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Front Office Manager at Park Grand London Kensington, responded to this reviewResponded June 10, 2013

Dear Guest,

Thank you for staying at the Best Western Premier Shaftesbury Kensington for your recent visit to London.

Thank you for the good comments on staff and location. We are indeed pleased to know that your stay was satisfactory and was comfortable too.

We hope this visit would be one of many and we look forward to welcoming you back.

Kind Regards

Miriam Alba
Reception Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

Perfect location to visit London, near Piccadilly, near Leicester Square, near Covent Garden, near all theatres. Good service. Good breakfast. 5 minutes walk to subway. Great restaurants in the neighbourhood in Soho. Remarkably quiet at night, even in the centre of London.

Room Tip: Rooms on the 5th floor!
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  • Stayed: May 2013, traveled with family
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Thank Rommersomconnection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Front Office Manager at Park Grand London Kensington, responded to this reviewResponded June 11, 2013

Dear Guest,

Thank you very much for the feedback and thank you for staying with us.
We are very pleased to know that overall you had a pleasant stay.

We hope this visit would be one of many and we lood forward to welcoming you back.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2013

Very short walk from two tubes station (Earls Court being the nearest, at the end of the street). However, it is in the middle of a residential area, with a lot of fast food take aways as well. As such, a lot of rubbish bags were always out in the streets. The hotel initially "upgraded" us to a club class room I think they called it. It was in the basement, with only blacked out windows in the bedroom area, and a skyllight in the hallway. We asked to be moved to a room with windows, and were moved to a room on the 5th floor. The room was adequate, clean and a very comfy bed. We found the staff however (especially on checkout) to be abrupt and not as polite as they could be. For example, there was no "I hope you enjoyed your stay" or "thank you for your stay". In fact, whilst checking us out, the receptionist took a phone call! Overall, we would stay at a Best Western hotel again, and in this area of London. Not necessarily this particular hotel though.

  • Stayed: May 2013, traveled as a couple
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Thank ShaneUKLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Front Office Manager at Park Grand London Kensington, responded to this reviewResponded June 10, 2013

Dear Guest,

Thank you for staying at the Best Western Premier Park Grand London Kensington.

On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Best Regards

Miriam Alba
Reception Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2013

Stayed here for a business trip in May 2013 . The room I had was clean and modern but it had no window except for a roof light which did not have a blind. This made sleep poor once the daylight broke. Staff seemed pleasant but I have to say the restaurant was very poor and not worth a visit at all. Ideal for the Earls Court tube and surrounding area . Location on a quiet street with good amenities nearby . Worth a visit is the Kings Head pub on a quite street at the rear of the hotel .Get your evening meal here ......

  • Stayed: May 2013, traveled on business
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Thank loobylou21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Front Office Manager at Park Grand London Kensington, responded to this reviewResponded June 10, 2013

Dear Guest,

Thank you for staying at the Best Western Premier Shaftesbury Kensington for your recent visit to London.

We consider the guest feedback of paramount importance whether good or bad. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We hope you will come back and see us again soon.

Miriam Alba
Reception Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2013

I stayed at the Best Western in October 2012 for 2 nights with 11 friends, ranging from aged 20-74 and the hotel was perfect and catered to each persons needs. We had booked 6 twin rooms for the 12 of us and were provided with some rooms on the same floor but then some on lower floors which was great for the older ladies in our group. Rooms were lovely and comfortable, not incredibly modern but very clean and cosy. Tv in room and also a fridge which was great- it wasn't like in other hotels I'd stayed in where you couldn't unlock the fridge unless you wanted to purchase the items- here you have full use of the fridge, this was great as we booked without breakfast included to save cost for everyone so could put milk in the fridge for cereal in the mornings! Great location with a co-op, greggs, mcdonalds and an atm just up the road so perfect for convenience and to grab a coffee on the way out in the morning. Nearest tube station is literally a 5 minute walk from the hotel and definitely recommend the use of the tube- for most of the group it was their first time in London and we were a little apprehensive about using the tube due to the busy atmosphere and quick changes but once we got the hang of it we couldn't have imagined the weekend without it. On our last day we checked out and the staff were happy to keep our luggage for us, we then went out for the morning and returned to the hotel where they booked our taxi to Euston station whilst we waited in the reception area. Overall this was a lovely hotel with a perfect location and I would definitely want to stay here again if I return to London. I had stayed in London the previous year to this in the Belgravia area but this hotel definitely ticks all the boxes for location and nearby conveniences.

  • Stayed: October 2012, traveled with friends
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2  Thank Kelsee P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Front Office Manager at Park Grand London Kensington, responded to this reviewResponded June 10, 2013

Dear guest,

Thank you for staying at the Best Western Shaftesbury Kensington for your recent visit to London.

We are very glad to know that you enjoyed your stay and thank you for the good remarks on staff and location.

We are looking forward to welcome you back in the near future.

Kind Regards

Miriam Alba
Reception Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Grand London Kensington

Address: 33-37 Hogarth Road | Kensington, London SW5 0QQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Phone Number:
Location: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#102 Luxury Hotel in London
#110 Business Hotel in London
#158 Romantic Hotel in London
#228 Family Hotel in London
Price Range: $148 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Grand London Kensington 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London
Park Grand London Kensington England

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