We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“London Break”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Best Western The Cromwell
Ranked #637 of 1,076 Hotels in London
Reviewed February 2, 2014

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
2  Thank Martin B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Nichola R, General Manager at Best Western The Cromwell, responded to this reviewResponded February 4, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Write a Review
Reviews (1,315)
Traveler rating
Traveler type
Time of year
Language
  • More languages

543 - 549 of 1,315 reviews

Reviewed January 28, 2014

The hotel is a 3 star hotel but for a short stay in London fits the bill. Location excellent accross the road from Gloucester Road tube station with a great selection of restaurants in the area. Hotel rooms not the biggest but clean and have what you need. Breakfast was fine a good selection given. It is not the most luxurious hotel but the price paid and its get location make it for me a good choice for a short stay in the city.

Room Tip: Top floor rooms are not reached by lift as it only goes to 4th floor.
See more room tips
  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Ian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichola R, General Manager at Best Western The Cromwell, responded to this reviewResponded February 4, 2014

Dear Guest,

Thank you for taking the time to post your review after your recent stay with us.

I am pleased to read that you had an enjoyable stay at our hotel and that the location of our property was convenient for your business and travel requirements during your time in London.

I was delighted to read that although you may have found your room to have been smaller than expected, the upkeep and cleanliness were that of a high standard. Why not try one of our Executive Bedrooms next time? These rooms are larger with a sofa bed and maybe better suited to your needs.

I look forward to welcoming you back on your next visit to London.

Kind Regards
Nicki

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014

Stayed for one night in January. Room very comfortable and clean. Room small but only needed it for sleeping in! Excellent location just by Gloucester road tube station and a nice selection of restaurants nearby. All staff very friendly. The only downside I can think of was the room was too warm, even when we turned the heating off. Would definitely stay here again.

Room Tip: If you want a bath in your room, request one when booking.
See more room tips
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Deebow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichola R, General Manager at Best Western The Cromwell, responded to this reviewResponded January 28, 2014

Dear Guest,

Thank you for your lovely comments following your recent stay with us.

I am delighted to hear that you had a great stay with us and that in particular you found the staff to be amazing. I do hope that we have the pleasure in welcoming you back in the very near future.

Take Care,
Nicki

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2014

I tried my luck at the Cromwell as I'm economising on my business trips. It's not as spacious as the Kensington Forum but it's in the same location, it's clean and it's functional if you just need somewhere to stay away on a business trip, not too sure for couples on longer stays as it's a lot smaller than other hotels. I didn't experience any meals etc as I had early starts etc and there's plenty of places to grab something on the way to the tube. Loads of places to eat nearby etc. Value for money ? It was nearly £60 cheaper so yes I'll stay again when in London.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank jodola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichola R, General Manager at Best Western The Cromwell, responded to this reviewResponded January 23, 2014

Dear Guest,

I would like to express my thanks for taking the time to write this review and sharing your experience at our hotel. I am pleased we were your choice of stay during your business trip in London, and that all was to your liking.

We do look forward to welcoming you back.

Take Care,
Nicki

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2014

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
2  Thank Frances H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Nichola R, General Manager at Best Western The Cromwell, responded to this reviewResponded January 23, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 15, 2014

Visited the hotel for a mid-week break with my girlfriend for our anniversary. The room was lovely and clean and great size for the 2 of us. Location was perfect for our needs, tube station right across the roads. The staff were all really helpful and friendly and gave us direction on more than one occasion over the 3 days.

Would definitely stay again!

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank LucyyGooseyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichola R, General Manager at Best Western The Cromwell, responded to this reviewResponded January 16, 2014

Dear Guest,

Happy anniversary! I am delighted that you chose this particular week to stay with us.

I appreciate your feedback regarding the hotel, cleanliness and especially your positive comments about the service you received from the team. Our location is ideal with the Underground station being just across the road and with many sightseeing/venues being within walking distance of the hotel.

We look forward to welcoming you both back to the hotel during your next visit to London.

Kind Regards,
Nicki

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2014

We found this hotel very handy for the tube, and many places of interest were within walking distance. The room was very clean, the bed very comfortable and the staff very friendly. We had a lovely breakfast. The price was very reasonable and we would certainly stay there again and recommend it to others.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichola R, General Manager at Best Western The Cromwell, responded to this reviewResponded January 16, 2014

Dear Guest,

Thank you for taking the time to share your feedback on your recent stay with us. It is an absolute delight reading your very complimentary comments about the hotel, staff and the service that you received whilst staying with us.

I would also like to thank you for recommending our hotel to the TripAdvisor community. I do hope that we have the pleasure of welcoming you back very soon.

Take Care,
Nicki

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these London hotels
South Kensington
Best Western Burns Hotel Kensington
South Kensington
Park International Hotel
Park International Hotel
#350 of 1,076 in London
2,175 reviews
South Kensington
Montana Hotel
Montana Hotel
#431 of 1,076 in London
807 reviews
Show Prices
Show Prices
Show Prices
South Kensington
Holiday Inn London Kensington Forum
Earls Court
Best Western The Boltons
Best Western The Boltons
#502 of 1,076 in London
1,052 reviews
South Kensington
Radisson Blu Edwardian Vanderbilt
Show Prices
Show Prices
Show Prices

Been to Best Western The Cromwell? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western The Cromwell

Address: 110-112 Cromwell Road, London SW7 4ES, England
Location: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
Ranked #637 of 1,076 Hotels in London
Price Range: $116 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western The Cromwell 3*
Number of rooms: 85
Official Description (provided by the hotel):
Traditional 3 Star hotel rated 4 Star Guest Satisfaction through the AA scheme. Housed in 19th Century Victorian building less than 100m (1 minute walk) from Gloucester Rd Station. Excellent transportation links to Central London and London Heathrow, London Gatwick and City Airport as well as Stanstead. No more than 10 mins walk to the Victoria & Albert Museum as well as the Science and National History Museums and a 5 minute bus journey to the World Famous Harrods ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Orbitz, Agoda, Cheap Tickets, Hotwire and HotelQuickly so you can book your Best Western The Cromwell reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western The Cromwell Hotel London
Best Western London
London Best Western
Best Western The Cromwell London, England

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing