We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good breakfast to start the day!” 4 of 5 bubbles
Review of BEST WESTERN The Cromwell

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
BEST WESTERN The Cromwell
Ranked #592 of 1,086 Hotels in London
Redcar, United Kingdom
Level Contributor
368 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 705 helpful votes
“Good breakfast to start the day!”
4 of 5 bubbles Reviewed November 23, 2013

We stayed a couple of nights while attending a wedding. The location is very convenient, across the road from Gloucester Road Tube Station. The hotel has recently been refurbished and is in pristine condition. The room was adequate by the standard of London hotels and the bathroom (shower only, no bath) expensively fitted out.

Like many London hotels, it serves breakfast only - plenty of choice and fresh hot food arriving at regular intervals. Some of the overseas staff have limted English but it never posed a problem. We would use it again, should the need arise.

Room Tip: Try to avoid rooms over-looking the main road at the front of the hotel.
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichola R, General Manager at BEST WESTERN The Cromwell, responded to this review, December 11, 2013
Dear Guest,

I would like to express my thanks for taking the time to write this review and sharing your experience at our hotel. We are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback

I am delighted that you found our breakfast so tasty! I agree, a good breakfast is a perfect way to start the day.

I look forward to welcoming you back to The Cromwell.

Take Care,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,226 reviews from our community

Traveler rating
    216
    526
    273
    139
    72
See reviews for
165
591
83
212
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (230)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Menlo Park, California
Level Contributor
238 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 bubbles Reviewed November 19, 2013

I stay at a lot of Best Westerns in the US, usually near national parks, and usually stay at the Kensington Marriott in London. I was there this month and found that all of the Marriott properties were way too expensive so I decided to try this Best Western, which I have walked by many times. I'll happily stay here again. It is very clean and quiet. The room was small, like most London hotel rooms compared to the US, but the bed was great, the shower was excellent, and I had a good sized desk and ample lighting.

This hotel is across the street from the Gloucester Road Tube station, which makes it extremely easy to get to and from Heathrow, especially if you just have a couple of carry-on pieces. This hotel is also 10 - 12 minutes walk from the V&A and Science Museum, and a few minutes less to Natural History. There's also a Waitrose supermarket across the street, by the Tube station, and a Starbucks and a Paul (excellent Parisian sandwich / pastry / coffee shop) too, so I find this a very convenient place to stay for many reasons.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JerryR10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichola R, General Manager at BEST WESTERN The Cromwell, responded to this review, December 11, 2013
Dear Guest,

Thank you for taking the time to complete a review of your recent stay with us.

I am pleased that you found Best Western The Cromwell to be the perfect place to stay and good value for money.I am delighted to hear that you were very comfortable in your accommodations and that the location was perfect for your needs.

We hope you will come and stay with us once again in the near future.

Kind Regards,
Nicki
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killaloe, Ireland
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed November 19, 2013

We arrived at 9am having left home at 4am and really did not expect to be able to check in but we were met by the manager Andre who simply could not have been nicer! We waited 10 mins for our room and even though it was on the 5th floor ( the lift only goes to 4th) it was only a few steps up and the porter had offered to take our luggage for us. I had spent alot of time reading reviews on this hotel and was quiet nervous as to what to expect but I was very pleasently surprised! Yes the room was very small room 509 but it was very comfie and modern and clean. The breakfast was fine, full english buffet plus cereals yogurts cheese etc so lots to fill up with and the staff were very friendly. The hotel is right opposite Gloucester rd tube station. We will definately be using here again as our London base.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GraceML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Widnes, United Kingdom
Level Contributor
69 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed November 17, 2013

Stayed here for visit to the Albert Hall which is a few minutes walk away. Just around the corner from Gloucester Rd tube too.
Yes small room but very clean with adequate towels and soaps etc in the bathroom.
Breakfast was fine hot and cold with usual continental yoghurt fruit etc it ticked all the boxes for
A quick stay. Would recommend for similar visit for RAH or Museums.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gudtripper12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernie, Canada
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed November 5, 2013

Hotel in a good part of Kensingon right on Cromwell Road opposite Waitrose and boots so handy for essentials and Gloucester Road tube 1min from hotel
Good selection of restaraunts and pubs nearby
Hotel rooms clean and a little on the small side but all functional and good value
Gym and bar a bonus

Room Tip: Choose a groundfloor gardeb room and you get a deck that looks onto the private rear garden and you...
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mikeyj2xs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichola R, General Manager at BEST WESTERN The Cromwell, responded to this review, November 7, 2013
Dear Guest,

Thank you for taking the time to complete a review of your recent stay with us.

I was delighted to read that you found Best Western The Cromwell to be the perfect place to stay and good value for money. I am pleased to hear that you loved our location. We are excellently located in terms of tourist attractions, transport methods, restaurants and bars.

We look forward to your next visit.

Take Care,
Nicki
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 bubbles Reviewed November 3, 2013

The room was very small. It was below ground. There was a small part of the sidewalk was cut away so some light came in thru a window. We sensed from the clerks attitude that they were not happy that we had gotten our room thru expedia and therefore gave us a particularly poor room.
The desk clerks spoke poor English and tried to charge us twice for our rooms.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Phillips3675
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichola R, General Manager at BEST WESTERN The Cromwell, responded to this review, November 7, 2013
Dear Guest,

Thank you for taking the time to write your review. I was very sorry to learn of your experience and dissatisfaction following your visit.

Best Western The Cromwell has 11 bedrooms on the lower ground floor.These bedrooms are generally larger is size and are of the same standard and quality of the other bedrooms. Room allocation is not given to one guest over another on how the reservation was made and when the reservation was received. I am sorry if you felt this was not the case.

I hope you will consider returning to Best Western The Cromwell when you next visit London so that we can have the opportunity to restore your confidence in our services and facilities.

Kind Regards,
Nicki
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these London hotels

Hotels you might also like...
Travelers also viewed these London hotels
South Kensington
Park International Hotel
Park International Hotel
#378 of 1,086 in London
4.0 of 5 bubbles 1,908 reviews
South Kensington
BEST WESTERN Burns Hotel Kensington
South Kensington
Montana Hotel
Montana Hotel
#418 of 1,086 in London
3.5 of 5 bubbles 730 reviews
Show Prices
Show Prices
Show Prices
South Kensington
Radisson Blu Edwardian Vanderbilt
Earls Court
Best Western Boltons Hotel London Kensington
South Kensington
Rydges Kensington London
Rydges Kensington London
#353 of 1,086 in London
4.0 of 5 bubbles 1,077 reviews
Show Prices
Show Prices
Show Prices

Been to BEST WESTERN The Cromwell? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN The Cromwell

Property: BEST WESTERN The Cromwell
Address: 110-112 Cromwell Road, Kensington, London SW7 4ES, England
Location: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
Ranked #592 of 1,086 Hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN The Cromwell 3*
Number of rooms: 85
Official Description (provided by the hotel):
Traditional 3 Star hotel rated 4 Star Guest Satisfaction through the AA scheme. Housed in 19th Century Victorian building less than 100m (1 minute walk) from Gloucester Rd Station. Excellent transportation links to Central London and London Heathrow, London Gatwick and City Airport as well as Stanstead. No more than 10 mins walk to the Victoria & Albert Museum as well as the Science and National History Museums and a 5 minute bus journey to the World Famous Harrods ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Cheap Tickets, Travelocity and Priceline so you can book your BEST WESTERN The Cromwell reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western The Cromwell Hotel London
Best Western London
London Best Western
BEST WESTERN The Cromwell London, England

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing