This hotel is far from a 4-star experience, even by UK standards. The only toiletries provided are a shower cap and liquid soap -- no shampoo. (Guests are told to use the liquid soap for that purpose.) As for advertised free wifi, it's only available is in the hotel lobby. Same for the odd newspaper or two. Rooms themselves are tiny (again, even by UK standards). There is no closet to speak of, only an open shelving unit. And the space is so cramped that the door to the room can't be opened a full 90 degrees ... it hits the hangers in the shelving unit. Same for floor space around the bed. The bellhop had to place the 21" suitcase on the bed because there was no room to otherwise accommodate it. As for the bathroom layout, the toilet is wedged in in such fashion it has to be used sideways. In all, this hotel's location is great. But service and facilities leave MUCH to be desired. Fortunately, there are many true 4-star hotels in the neighborhood. I highly recommend staying at them, avoiding the Cromwell if at all possible.
- Official Description (provided by the hotel):
- Traditional 3 Star hotel rated 4 Star Guest Satisfaction through the AA scheme. Housed in 19th Century Victorian building less than 100m (1 minute walk) from Gloucester Rd Station. Excellent transportation links to Central London and London Heathrow, London Gatwick and City Airport as well as Stanstead. No more than 10 mins walk to the Victoria & Albert Museum as well as the Science and National History Museums and a 5 minute bus journey to the World Famous Harrods ... more less
- Reservation Options:
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- Also Known As:
- Best Western The Cromwell Hotel London
- Best Western London
- London Best Western
- Best Western The Cromwell London, England