From the outside the building looks very uninviting! I arrived early and was able to leave my bag for the day for free which was great. Myself and my partner then returned very late in the evening to check in. The lady at the front desk was not very welcoming and made no eye contact throughout the check in. Considering the room had been pre-paid for the check in should have been quick and simple but that was not the case. The check in took approx 15-20minutes and the ladies choice of words were concerning. After stating that "she didnt think she had a room for me" and myself becoming concerned she then managed to locate one. This is something every guest doesn't want to hear late at night.
The room was clean but for a four star hotel the bathroom needs to be updated. There was noise early morning from the cleaner which disturbed myself as well as the train located at the back of the hotel.
Due to the deal I obtained I was happy due to the location. However if I had paid full price I wouldnt have been satisfied.
- Official Description (provided by the hotel):
- The Copthorne Tara Hotel offers the ideal location to stay in London whether you are travelling on business or leisure. Whilst it is easily accessible from the M4 with Heathrow Airport only 30 minutes drive, Olympia Exhibition Centre is only a 5-minute journey by car, and the Westfield Shopping centre just 10 minutes away. ... more less
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- Also Known As:
- Copthorne Tara Kensington
- Copthorne Tara Hotel London Kensington England