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“Let down by the small room” 3 of 5 bubbles
Review of Holiday Inn London Kensington Forum

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Holiday Inn London Kensington Forum
Ranked #475 of 1,086 Hotels in London
Manchester, United Kingdom
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Let down by the small room”
3 of 5 bubbles Reviewed September 22, 2013

The hotel is very well located a few minutes walk from Gloucester Road tube. We booked an executive deluxe room to ensure a more spacious room than standard and thank goodness we did. It was still small and the bathroom tiny! Plus points were a safe, iron, ironing board and hairdryer. I don't have much experience of London hotel rooms as I usually stay with friends but I was disappointed. The room was generally clean but one light bulb not working and the valance on the bed was ripped. The road outside was noisy although the hotel was quiet inside. Breakfast was very good, with dishes frequently and quickly replenished and the restaurant staff were friendly and cheerful. At peak times the lifts were idiosyncratic apparently travelling between floors at random.
A major disappointment and the deciding factor in NOT staying at this hotel again is the cost of the wi-fi. There is no justification these days not to provide free wi-fi.

Room Tip: Check the size of the room before booking.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MarronE_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review, September 23, 2013
Dear MarronE_12

Thank you for your candid review and for staying with us. I am very sorry to hear our hotel did not meet your expectations on this occasion, aside from the excellent location and the breakfast. We appreciate your comments as it allow us to take note of areas within the hotel that are excelling or indeed could use some attention. I do hope you will give us the opportunity to restore your faith in us and give you a greater feeling of what this hotel can really offer.
Thank you again for your time and we definitely look forward to the opportunity to welcome you back in the near future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (742)
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Mumbai (Bombay), India
Level Contributor
131 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
3 of 5 bubbles Reviewed September 22, 2013

Very very clean hotel
The housekeeping staff at the Holiday Inn Kensington need to take a bow. This is one of the cleanest hotels I have ever seen and I have seen a lot. I was in room 307 for three nights and each day i would come back to a nice fresh clean smelling room that was spic and span.
Okay now that's all the good news there is.
The wifi did not work for the first two days. The reception staff are always busy and there is always a que waiting for service. The hotel is popular with airline crew so check ins and check outs with giant buses appeared to be the norm each time i passed the front desk.
The one meal I had at the hotel was ok but it's hard to go wrong with potato soup and grilled mushrooms.
It's located close to the Gloster Road tube and in a lovely part of Kensington.
It's just about ok. i'm going to keep up the hunt for a decent business hotel in London

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank MeenMenon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review, September 24, 2013
Dear Meena_tai,

Thank you for your favourable comments regarding our Housekeeping team. Comments such as yours are great motivators for our staff and I have shared your comments with the rest of the team. We are very fortune to be located so centrally, and with the tube station nearby, it’s easy to reach many of London’s attractions. Once again, thank you for your time. I do hope you will give us the opportunity to welcome you back in the near future.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burton on Trent
Level Contributor
204 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed September 21, 2013 via mobile

Stayed in a twin for 5 nights during the lead up to the triathlon world champs. The hotel was overrun with triathletes, triathletes bikes and related equipment. The hotel seemed to take it all in their stride. Room was comfortable, well equipped (if not a little hot at night) and clean. Breakfast had a great choice, flexible opening for the triathletes and plenty of space. Ate in the hotel twice at night. The butternut squash pie and mash is divine! The attached pub is ok, a little lifeless but a decent size and less formal. The hotel is v close to Gloucester Rd tube, with Waitrose, Tesco express, and lots of places to eat nearby. A 15-20 minute walk and you're near to the Natural History Museum, V&A museum and some great eateries Nr to Sth Kensington tube. Some fab artisan foodie shops too. 10 minutes further is Hyde Park. Overall a very decent hotel, with lots on its doorstep.

Stayed September 2013, traveled on business
Helpful?
Thank The_Simnetts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review, September 23, 2013
Dear The_Simnetts,

Many thanks for taking the time to leave us your comments regarding your recent stay here at the Holiday Inn London Kensington Forum. I am pleased to hear that you enjoyed your stay as well as the breakfast, which definitely is not to be missed. Your feedback is very important to us and I have shared your comments with the team. We hope to welcome you back in the near future.
Kind Regards

Alicia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 20, 2013 via mobile

Just next to the tube station, a fine hotel in a good location in the heart of London. 5 minutes train to The west end center, the hotel situated in a great position to explore London for a good price.

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dthenan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review, September 23, 2013
Dear Dthenan,

Many thanks for submitting your review regarding our Hotel. We are definitely fortune to be located so centrally. With the tube station nearby, there are many links to the various attractions London has to offer. Once again, thank you for staying with us and for your review about our hotel. We hope to welcome you back in the near future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sequim, Washington
Level Contributor
156 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 bubbles Reviewed September 17, 2013

We found our room very small even by European standards. We had two twin beds, the bath was very limited, the carpet worn and the windows were very dirty, We spent three nights there, and should have tried for a new hotel. Desk staff did not seem to know what they were doing. We gave them a credit card and they charged 50 pounds to it as a test and it took well over a week to have it removed.
My biggest complaint was the high cost to access he internet. This practice is rather primitive in the UK and in staying 14 nights throughout the UK this was the only hotel to charge.
The plus side include convenient Underground access and numerous restaurants in the area.

I wish I could say more positive things about this Holiday Inn but sorry I can't.

Room Tip: Plan for Internet Access elsewhere. Ask for a Queen but they may not be available
See more room tips
  • Stayed September 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Tom T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review, September 20, 2013
Dear Tom T,

We thank you for staying with us and for your time to provide us with your candid review about your recent stay. We are sorry to hear we did not meet your expectations on this occasion. Your feedback is very important to us and every comment is shared with our whole team. I do hope you will give us the opportunity to restore your faith in us and give you a greater feeling of what this hotel can really offer.
Thank you again for your time and we definitely look forward to the opportunity to welcome you back in the near future.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
Level Contributor
108 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed September 17, 2013 via mobile

We stayed for just one night, the rooms and bathrooms are clean but on the small side of sizes, tea and coffe available in the room, bed is not very soft but comfortable. Reception night shift staff was not very friendly!

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Emad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review, September 20, 2013
Dear Emad B,

Thank you for taking the time to leave us you comments regarding your recent stay here at the Holiday Inn London Kensington Forum. We do apologies if you thought our night staff were unfriendly, this is by no means our usual standard. We hope you will give us the chance to welcome you back to the Hotel when next you visit London.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed September 15, 2013

A nice hotel , room are clean but it is a bit a factory with so many people on the breakfast and dinner room. Centrally located , close to underground ideal for a night sleep but easier to go and and have dinner in other local restaurant . The room are relatively small althought confortable and convenient. A high located room certainly give a panoramic view of London but hope you are not afraid of the hights

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank anthonyd704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review, September 16, 2013
Dear Anthony D,
Many thanks for taking the time to leave us a review regarding your recent stay with us.
Your feedback is very valuable to us and your comments have been shared with the rest of the team. We look forward to welcome you back to Hotel.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn London Kensington Forum

Property: Holiday Inn London Kensington Forum
Address: 97 Cromwell Road, London SW7 4DN, England
Phone Number:
Location: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#314 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London Kensington Forum 4*
Number of rooms: 906
Official Description (provided by the hotel):
The perfect option for business or leisure the Holiday Inn London Kensington Forum sets the standard for hotels in Kensington. Stroll to Gloucester Road Tube Station, your gateway to the sights of the city. Enjoy the hotel s close proximity to Harrod's, the Royal Albert Hall, Earls Court and Olympia Exhibition Centres, the Natural History, Science and V&A Museums and Kensington Palace. As the tallest Holiday Inn Hotel in Europe, our 27-floor and 906 bedroom hotel offers modern bedrooms with stunning views of London from our higher floors. The hotel also offers a choice of suites and accessible rooms (one with hoist). All rooms are equipped with high speed Internet and Wi-Fi connectivity is available in the public areas. The hotel's carpark has 76 spaces and there is a 24-hour fitness room. Holiday Inn Kensington Forum offers its guests a choice of three restaurant and bars whether you want to relax with dinner, grab a quick snack or enjoy a pint of traditional British beer. The Academy offers 13 meeting and event rooms for up to 300 people, all with natural daylight, high-speed Internet and unlimited Starbucks tea and coffee. ... more   less 
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Also Known As:
Holiday Inn London Kensington Forum Hotel London
Holiday Inn Kensington Forum
London Holiday Inn
Holiday Inn London Kensington Forum England

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