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Holiday Inn London Kensington Forum
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Reviews (4,356)
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2,450 - 2,455 of 4,356 reviews
Reviewed November 12, 2012

Hotel is typical of the brand - basic and comfortable and nothing special. This is a big and busy hotel in a good location - stone's throw from Gloucester Rd tube station. Had a standard room which was okay. Very warm and wasn't able to override the hotel's settings using the in-room control panel. Long waiting times at the lifts. Lack of atmosphere in the lobby. Didn't eat much in the hotel. Had room service one night which was prompt and reasonably priced. Friendly staff at check-in. Having a doorman with a top hat and tails seemed over the top for this calibre of hotel but was nice to be greeted when entering and leaving the hotel I suppose. Good selection of eating options around the hotel and a few bars although many of the latter are hotel based watering holes. Breakfast restaurant is split level with steps everywhere so be careful when walking around with your full English. Not the best Holiday Inn I've stayed in and I got the impression that the hotel was trying to be something it isn't but I would happily stay here again given the location and the price. You get what you pay for in London and on that score I can't really complain.

Room Tip: Ask for low floor and you can avoid the lift waits
  • Stayed: November 2012, traveled on business
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Thank gbellDX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsLondon, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this reviewResponded December 4, 2012

Dear gbellDX,

We thank you for staying with us and for your time to provide us with your candid review about your recent stay. We are sorry to hear we did not meet your expectations wholly on your visit to our hotel. Your feedback is very important to us and every comment is shared with our whole team. We hope on your next stay you will have a much better experience and a greater feeling of what this hotel can really offer you.
Thank you again for your time and we definitely look forward to the opportunity to welcoming you back.

Best wishes,
Esmeralda Mendoza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2012

My husband and I stayed here for two nights from the 8th Nov.
We arrived early, and were given or room keys straight away. This was a great start .
The hotel's location is excellent, very close to Hyde Park, the Natural History Museum, science Museum and also the V & A Museum. Also near to Gloucester Road Tube Station.
We ate in the Consortia Restaurant on our first night, and the food was very good.plenty of choice and reasonably priced.The waiting staff were friendly and efficient.
Our room was a standard double on the 16th floor, it was bright and welcoming after our journey.The bathroom was spotlessly clean, and had complimentary face cloths, shampoo and shower gel.
The hotel bar was also a great place to relax in, we didn't eat there, but the drinks were surprisingly reasonable.
All staff that we encountered were friendly and professional.
I would recommend this hotel, and will use it again on our next trip to London.

Room Tip: High floors have great views.
  • Stayed: November 2012, traveled as a couple
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Thank jacSwindon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsLondon, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this reviewResponded December 4, 2012

Dear jacSwindon,

Thank you for such a wonderful detailed review. It is a pleasure to know you both enjoyed your short break in this beautiful city of London.
We have shared your comments with the entire hotel team and we can only thank you so very much for staying with us.
We look forward to seeing you again soon.

Best wishes,
Esmeralda Mendoza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2012

Very large Holiday Inn! Location was great and the hotel have its own drive way so you are not right on the main road. Because of it's sheer size, check in was a bit of a wait because they don't have enough staff behind the counter. (actually they do but most are too busy doing other things in the back and ignoring the fact that customers were waiting) We waited about 15mins and this was in the gold/platinum check in.
We got the exectutive room, which was a very small room with a giant King size bed and a one seater sofa which also converts to a bed. Not enough room overall, unless you do everything on top of the bed. Everything else was a Holiday Inn Executive room standard - so large flat screen tv, Water, robes etc.
Staff in the restaurant downstairs was fantastic. So friendly, professional and attentive. If it wasn't for them, I would give this review a 1! Given staff from front desk to the business centre were so terribly unimpressive.
Overall, it is a business hotel and so it is always busy. Not an ideal hotel if you are on vaccation but ok if you are there on business and need to be located conveniently in town.

  • Stayed: October 2012, traveled on business
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Thank stugs123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsLondon, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this reviewResponded December 4, 2012

Dear stugs 123,

We thank you for your valuable feedback. We are very sorry to learn your check in experience was not as pleasant and efficient as we would expect. We really appreciate your time to let us know how your overall stay was, and we sincerely apologise if some our staff did not meet you in a friendly and professional manner. We are pleased on the other hand, that you enjoyed our Consortia restaurant and the service provided by our staff. May I mention again, your review is very important to us as this helps us greatly to continuously improve our services and facilities.
Thank you again for your time and we hope to see you again,

Best wishes,
Esmeralda Mendoza

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Reviewed November 10, 2012

Got a decent deal for this hotel so I regard it as good value for money. But the room was quite small and the bathroom even smaller. Didn't use facilities as it was a brief stay. Good service regarding luggahe storage after check out.

  • Stayed: November 2012, traveled with family
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Thank bjp54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsLondon, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this reviewResponded December 3, 2012

Dear bjp54,
Thank you for your review. We appreciate your time to provide us with your valuable feedback. We are sorry to hear you found your room and the bathroom small. On the positive side, we are pleased to hear you liked the excellent location and the luggage room services.

Thank you for your stay,
Best wishes,

Esmeralda Mendoza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2012

I stayed here for one night after booking through Last minute.com. Paid £99 for a double room. Staff were extremely helpful. Rooms were clean. Tea and coffee facilities in room. Towels and toiletries provided. Pillows were labelled 'soft' or 'firm' and you could choose which you wanted. Very near to all the museums, and only short tube ride to central London.

Room Tip: Higher rooms have a better view
  • Stayed: November 2012, traveled with friends
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Thank Choccie_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsLondon, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this reviewResponded December 3, 2012

Dear Choccie_123,

Many thanks for your review about your recent stay. We are pleased to learn you enjoyed your short stay with us and that you found our hotel comfortable and welcoming. Thank you for your visit, our team is very happy to hear your great comments. Yes we have a great pillow choice aiming to provide you with a great night sleep!
We look forward to welcoming you soon back again.

Best wishes,
Esmeralda Mendoza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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