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“Poor hotel, good location for Olympia events ”

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Hilton London Olympia
Ranked #692 of 1,077 Hotels in London
Reviewed November 23, 2013 via mobile

Stayed on business for one night. Check-in process was painfully slow (25 mins!) due to staff training. Room was broadly OK but it overlooked what appeared to be a dumping ground - there was rubbish and several skips etc. Also, the window didn't shut properly and there was a loud air vent directly outside. I got little sleep. Only plus point is its very convenient location for events at the Olympia.

Stayed: October 2013, traveled on business
Thank MissPiggyMoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this reviewResponded November 25, 2013

Thank you for taking the time to share you feedback with us.

I apologise that you felt that the check in experience was less than swift, we have been experiencing system errors and we are working with our IT partners to identify and rectify the problems. I have shared your concerns regarding the noise and view with my team to investigate.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,828 - 1,834 of 2,688 reviews

Reviewed November 22, 2013

Nice location ( about 10 minutes walk to High St Kensington station ), Polite and helpful staff, well equipped but small rooms. Very nice breakfast with beautifully designed restaurant are things you might expect from this hotel. In general, it is difficult to find something to make you upset about this hotel. Only thing to concern is rooms are really small and if you have a Sunday to stay in room, it might be a bit depressing !

  • Stayed: November 2013, traveled on business
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Thank YaserKangani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this reviewResponded November 25, 2013

Thank you for your recent review. I am pleased to hear that you enjoyed your stay and that the breakfast and restaurant met your expectations.

I sorry to hear that you found the room small . One your next visit please do ask the team for suggestions on Excursions and local sightseeing opportunities in the area. We look forward to welcoming you back soon

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Reviewed November 21, 2013

Have stayed here a few times previously. The room was clean well appointed and the bed very comfortable, the bathroom clean but adequate. At night the room as very quiet, overlooking the rear, the downside being that we overlooked various external parts of hotel services. At 3 floors up these parts were not in normal line of sight, and anyway we didn't come to London to look out of hotel windows. Wide choice provided at breakfast to suit all tastes, but we did not dine here. Hotel well positioned for events at Olympia ( 5 mins walk ) Kensington High St, and the West End. Very well served by buses into Trafalgar Square, Oxford St.,amongst others.

Room Tip: Wide choice of rooms available, but some overlook a busy main road, so might be noisy.Suggest expre...
See more room tips
  • Stayed: November 2013, traveled as a couple
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Thank 613DP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this reviewResponded November 25, 2013

I am pleased that as a returning guest you feel that we meet your needs on each stay . I am happy you enjoyed the Breakfast option and that the location was a favourable one. Please do let the team know if you have a room preference for your next visit .Thank you for your suggestions and feedback

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Reviewed November 21, 2013

This hotel is excellent for service and food. It is a short walk from the Olympia exhibition centre so makes a very good weekend stay in London. The staff are very helpful, rooms are clean and the restaurant food is reasonably priced and of good quality.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Stuart L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this reviewResponded November 25, 2013

I am delighted that you found the service and food Excellent and that the team ensures you had a pleasant stay. We look forward to welcoming you back in the very near future. Thank you for sharing your feedback and comments with us

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Reviewed November 20, 2013

Stayed a long weekend here. Good value considering the price. The hotel is only a 10 minutes walk to high street kensington tube stop where you have easy access to Central line and circle line. It is also several good places to eat in the area.We did not eat breakfast at the hotel, but walked up to Notting Hill, its about 15 mintues walk and had a good breakfast and coffee in that area. There is also a good organic restaurant close to the hotel where you can get a warm and cold breakfast. The hotel is good for the price. Some noise at night if you have a room in front of the building so bring earplugs if you like to sleep with the window open. There is AC in the room for those who prefere that in stead. We walked from the hotel to Covent garden through Kensington Garden/Hyde Park and it took about 1,5 hour. A nice walk for. I prefer to stay in Kensington/Notting Hill area when I visit London. There are several eating options, several coffee places, a good shopping area, and parks such as Holland Park is close. I would stay here again if I get the same price.

  • Stayed: November 2013, traveled as a couple
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Thank Vivaparaviajar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this reviewResponded November 21, 2013

Thank you for your feedback and comments regarding the area, food, travel and location.

I am pleased that you had an enjoyable stay. I was sorry to note that when sleeping with an open window you found the street noise disturbed your sleep. We look forward to welcoming you back in the near future.

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Reviewed November 20, 2013

I booked into the Hilton for a night away. Using the last minute upgrade system we were given an executive room. The room was spacious and clean and the bed was very comfy. Actually the bed was very comfy and huge - lots of room to move around. Only downside was the noise from the road (not that loud) and that the adjoining room door let noise in from the next room. The executive suite was a very nice facility. The drinks and canapes were enjoyable and relaxing. Comfortable sofas and chairs. A nice place to relax. Made for a nice break away from the children.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Wayne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this reviewResponded November 21, 2013

I am glad that you had an enjoyable and relaxing time during your stay with us.

I am particularly pleased that you found the decor and comfort of the Executive Lounge to your standard and that the team looked after you well .Thank you for your feedback.

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Reviewed November 20, 2013

I have stayed here several times and have always had good service. Rooms are clean and comfortable. Food in the restaurant could be better but the breakfast is good and with plenty of choices. Good location for Kensington High Street and West End. I look forward to my next stay.

  • Stayed: November 2013, traveled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank AngelaMC23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this reviewResponded November 21, 2013

We are pleased that as a returning guest you feel at home and well looked after and that you enjoyed the variety and quality of the Breakfast on offer.

I have shared your comments on the quality of the restaurant menu with the Head Chef to investigate . Thank you for the comments and feedback, we look forward to welcome you back very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Olympia

Address: 380 Kensington High Street, London W14 8NL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#380 Luxury Hotel in London
Price Range: $114 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Olympia 4*
Number of rooms: 405
Official Description (provided by the hotel):
Stay at the Hilton London Olympia hotel on bustling Kensington High Street, 2 minute' walk from Olympia Exhibition Centre, 10-15 minutes from Earl's Court Exhibition Centre and Westfield London Shopping Centre. Try our quintessentially British menu in our fabulous interior designed Society Restaurant inspired by the Victorian era or relex and enjoy our delicious cocktails and nibbles in Society Bar. Do business in one of our 10 newly refurbished meeting rooms, unwind in the fitness centre, or enjoy our COSTA coffee shop. Heathrow airport is 14 miles away. ... more   less 
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Also Known As:
Hilton London Olympia Hotel London
Hilton Olympia London
London Hilton Olympia Hotel
Hilton London Olympia England

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