Positive: We stayed at the Millinnium Gloucester Kensington for 9 nights with our 3 teenagers. The location of this hotel is perfect, just next to the London tube, bus routes (including hop on hop off circuits), restaurants, pubs and grocery stores.Since the breakfast buffet was quite expensive (22 pounds per person,we had lots of options around the hotel). Our overall rating is very good.
Negative: We had asked twice by email before arrival to have 2 connecting rooms, which we didn't get. They assigned us in two different rooms and had to split our family in two, saying they can never guaranty connecting rooms. One of the rooms they gave us smelled like cigarette, so we asked to change and they gave us another room quickly.
The air conditioning in one of the rooms wasn't working. We had to open the windows to get air, but our room was just above a terrace where a couple of loud parties were held during our stay. Noise didn't bother us, but it was loud enough to bother some.
Housekeeping had also trouble keeping track of towel count when cleaning our bathroom. We were 3 in one room and sometimes, even if they had removed 3 sets of towels, they only left two (but were quick to bring us an extra set when we called) or other times they didn't leave any face cloths or toilet paper.
One of the rooms had no view.
The rooms could use some freshening up, but were quite comfortable.
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- Also Known As:
- Millennium Gloucester London
- Millennium Gloucester Hotel London Kensington England