Despite reserving 2 months in advance, I was allocated a room on the 1st floor next to the conference rooms. Having stayed here before, I was disappointed by the quality of the furnishings. It looked as though the room had been partly refurbished. Good quality bed but the wardrobe and bathroom looked old and tired with paint peeling off the ceiling and discoloured grouting around the bathtub and sink. Half an hour after checking in another guest tried to get into the room - they had been allocated the same room. No tea or coffee facilities in the room and the minibar was empty - is that usual in this grade of hotel? After breakfast I was unable to get back into the room and had to schlep down to Reception to have the card reprogrammed with no apology for the inconvenience.
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- Also Known As:
- Millennium Gloucester London
- Millennium Gloucester Hotel London Kensington England