I recently stayed at this hotel twice - in Dec/10 and Jan/11 for a total of five nights on business. I didn't spend a lot of time in the hotel, but I can't really report that I find it to be a 5 star hotel - 4 or at best a 4.5 stars- but in a great location and can offer very good value for central London at below 200 pound prices.
No issues with the front desk on check in or check out. Concierage helped me out once looking for a specific store and eagerly drew directions on a map which after walking around in the rain for 20 min turned out to be wrong - but he tried. A GPS enabled smartphone is the new concierage - except at data roaming prices not a cheap one.
I guess i was put in a Queen both times which i found very small and based on the website dimensions would be about 170 sq ft. The upgraded King and Garden are more closer to 275 sq ft which would be a typical North American basic entry level room Of course this is to be expected in Europe but don't be surprised if you choose the cheapest room looking for value in central London and then after walking in scratch your head wondering where you are going to put your large luggage (as I did). I was told I was put in the recently refurbished rooms but I didn't find them that impressive for a new renovation - nice and modern but not luxurious that you would expect to live up to 5 star standards. If this hotel was in a large American city it would be a 3.5 to 4 star as a Hyatt or Hilton.
Did not eat at the hotel. Lots of restaurant options in the immediate vicinity. I enjoyed walking over to Whole Foods which is 2 min away for a quick and inexpensive breakfast (well below 10 pounds).
Did not enjoy the large circular door at the front entrance which jammed frequently and is quite slow.
Sauna/steamroom adequate but small and a little tired, and used a few times - but did not enjoy having to walk outside and in a separate building.
Beds/bedding no issues and slept well. Both times faced the High Street but did not hear the traffic.
Biggest beef was on the 2nd visit i was put in a room where immediately above it sounded they were jackhammering the floor presumably to redo the tile in the bathroom, which was aggressively loud in the afternoon after checkin. After a day of travelling with flights and trains - believe me, you do not want to sit in your room to try and relax for a few minutes before an evening out, and have it felt like someone has a drill on your head. The front desk promised it would be over shortly, and then it kept going - and then after some back and forth admitted it would be awhile. So dont' tell me it will be over when you have no idea. I can understand it's difficult to run a hotel when you are doing a major refurbishment, but it really is unacceptable to place someone in a room immediately adjacent to aggressively loud activity - block off zones around the construction when it's expected to be loud at that stage. And fill in the front desk a litle more and encourage them not to give out information when they really have no clue.
Overall I would return to this hotel based on the value it offers for the location and getting a rate in the 180-200 range - but it falls a little short on overall room furnishings styling and overall facility for a full 5 star.
- Official Description (provided by the hotel):
- Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 394 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, a gym and 24 hour business centre. ... more less
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- Also Known As:
- Royal Garden London
- Hotel Royal Garden
- Royal Garden Hotel London, England