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“Home Away From Home”
5 of 5 bubbles Review of Royal Garden Hotel

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Royal Garden Hotel
Ranked #93 of 1,088 Hotels in London
Certificate of Excellence
Amman, Jordan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Home Away From Home”
5 of 5 bubbles Reviewed September 17, 2013

I've lived close to the Royal Hotel for a few years when I worked in London, and when I had a chance to visit London earlier this year I decided to stay there, I went back twice since April, and it always felt like I was at home, the staff are extremely helpful, from the moment you step out the Taxi to the moment you enter your room, the rooms were refurbished a couple of years ago so they're in an immaculate state, all in all it's a genuine 5 star hotel in Central London minus the commercial fuss of other 5* hotels, with the feel of a 5 star private building.

It was a great bonus to get a knock on the door with a dish of Chocolate cake on Sunday afternoon courtesy of the management,Thanks again Alex! Of course the free Wifi when booking through the hotel website is the cherry on the cake.

I'll be back in a couple of months :)

Room Tip: The Park Suites are excellent if you'd like some extra space.
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ammar01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham B, General Manager at Royal Garden Hotel, responded to this review, September 19, 2013
Dear Guest,

Thank you for your review. I am delighted to hear your lovely comments and to know that you enjoyed everything about your recent stay at the Royal Garden Hotel, especially our recently refurbished rooms, the helpfulness of the staff and the feeling of being at home.

I look forward to welcoming you again in a couple of months.

Warm regards,

Graham Bamford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,916 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (549)
Date | Rating
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English first
Gloucestershire
Level Contributor
71 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed September 13, 2013

Ate a very good quick dinner at the Park Terrace restaurant before going ti=o see 'Wicked' (brilliant!). This was a very good value deal, 2 courses and a very nice glass of wine for £23.90 in elegant surroundings with excellent service. Most impressed.

  • Stayed September 2013, traveled as a couple
    • Value
    • Service
Helpful?
Thank GloucestershireLeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham B, General Manager at Royal Garden Hotel, responded to this review, September 16, 2013
Dear Guest,

Thank you very much for your positive feedback. I am delighted to hear that you were impressed by your experience at Park Terrace Restaurant and that you enjoyed almost everything about it, especially the 'elegant' surroundings and the 'excellent' service. I am also happy to hear that you enjoyed the theatre show Wicked.

I look forward to welcoming you back soon.

Warm regards,

Graham Bamford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed September 8, 2013 via mobile

Great location over looking Parklands and a 'hop on hop off' bus stop just opposite front doir. Breakfasts were amazing and service great. Room was spacious and bathroom had a seperate shower! Wifi was not free which was disappointing but plenty of shops nearby that offer free Wifi!

Helpful?
Thank Kerry D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Graham B, General Manager at Royal Garden Hotel, responded to this review, September 9, 2013
Dear Guest,

Thank you for taking the time to review your recent stay with us. I am delighted to hear that you enjoyed your breakfast experience at Park Terrace Restaurant and the ‘great’ customer service. I am also glad to learn that you found your room to be spacious and the hotel to have a ‘great’ location.
We appreciate your comment in regards to the hotel providing free internet and wanted to let you know that we do offer complimentary Wi-Fi and other benefits when reservations are booked directly through the hotel (telephone, email or our website). Please visit our website to discover more - www.royalgardenhotel.co.uk. Or please contact us if you wish to get these benefits on your next visit at reservations@royalgardenhotel.co.uk.

I look forward to welcoming you back soon.

Warm regards,

Graham Bamford
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
New York
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 6, 2013

Nice boutique hotel. Very clean. Very friendly staff especially the concierge desk. Very helpful! Nice neighborhood. Lots of shops and restaurants. Close to tour bus stops and tube. I would definitely stay there again.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MLW1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baldwin, New York
Level Contributor
7 reviews
5 of 5 bubbles Reviewed September 5, 2013

Stayed at this hotel in August and it was great. It is very close to the tube and the rooms were really clean. The staff was friendly and helpful with any question that I had. I would definitely stay there again! Thanks.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guyetri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham B, General Manager at Royal Garden Hotel, responded to this review, September 6, 2013
Dear Guest,

Thank you for your review. I am delighted to hear that you had a “great” stay with us and that you especially enjoyed our location in leafy Kensington and the friendliness of our staff.

I look forward to welcoming you back in the near future.

Warm regards,

Graham Bamford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
296 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

The hotel is in a great location, convenient for attractions & bus & tube transport just outside the door. Its 5 star so don't expect a 'cheap' room for the night, well worth the price as the rooms are a good size. The rooms overlooking Kensington Gardens have a great view however these will cost you more for the experience.

Room Tip: Don't be afraid to ask for whatever you don't receive in your room.
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thewillow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham B, General Manager at Royal Garden Hotel, responded to this review, September 6, 2013
Dear Guest,

Thank you very much for taking the time to review your recent stay with us. I am glad to hear that you enjoyed the convenient location of the hotel and that you found your room to be a good size.

I look forward to welcoming to back soon.

Kind regards,

Graham Bamford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
miami
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed August 25, 2013

We spent three wonderful days in London in a king size room overlooking Kensington Park. Our room was modern, clean, spacious and quiet. It faced east and had a great view of the park at sunrise. It was conveniently located, with the subway (tube) less than three blocks away and buses directly in front of the hotel. There was a Whole Foods Market two blocks away and many restaurants within one to two blocks from the hotel. The service was excellent and although we did not eat at any of their restaurants or utilize their facilities like the gym, we asked plenty of questions to the concierge, Mr. Garcia. He helped us with finding the right transportation and was very knowledgeable with sightseeing options. All of the staff were friendly and helpful, and although I can only remember Mr. Garcia's name, they should all be commended for their great service. I would definitely stay at the Royal Garden again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drskin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham B, General Manager at Royal Garden Hotel, responded to this review, August 30, 2013
Dear Guest,

Thank you for your kind comments. I am delighted to hear that you had a wonderful stay with us and that you especially enjoyed our convenient location in leafy Kensington, your beautiful room overlooking Kensington Gardens, and that you found our service to be “excellent”. I am also glad to hear that Javier Garcia in the Concierge team has made your stay extra special. Your feedback has been passed onto the relevant managers who were very pleased and satisfied with his effort.

I look forward to welcoming you back soon.

Warm regards,

Graham Bamford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Garden Hotel

Property: Royal Garden Hotel
Address: 2-24 Kensington High Street, London W8 4PT, England
Phone Number:
Location: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#30 Family Hotel in London
#32 Spa Hotel in London
#84 Luxury Hotel in London
#86 Business Hotel in London
#90 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Royal Garden Hotel 5*
Number of rooms: 394
Official Description (provided by the hotel):
Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, health club ad spa and 24 hour business centre. ... more   less 
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Also Known As:
Royal Garden London
Hotel Royal Garden
Royal Garden Hotel London, England

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