My husband and I stayed for a week in mid July. After 21 hours of flight from Australia and the shock of the hot weather in London, we were so pleased that we had selected the right hotel.
Followed the direction posted on the hotel website, we took the Heathrow Express train to the Paddington Station. From there, we took a taxi to the hotel which was about 15-20 minutes ride. Thank you to the taxi driver who knew how to meander through the heavy traffic.
We first greeted by the Concierge staff at the driveway who promptly helped us with the luggage. At the Reception, we were greeted by the courteous staff who have efficiently checked us in. We were allocated a room on the third floor, with the window partly facing High Street. It was noisy when the housekeeping lady opened the window to air the room one day. The days have been really hot and we had the airconditioning on; so, with the windows closed, one would not notice the hotel is actually situated on a busy street. In fact, I quite enjoyed looking out to the bustling High Street during the day and its calmness in the early morning.
The location of the hotel is what we appreciated most. There is a choice of public transport to choose from: five minute walk to Kensington High Street underground station, a bus stop in front of the hotel with various bus routes to Knightsbridge and Buckingham Palace, etc. and taxi. Kensington Garden, Hyde Park and Royal Albert Hall are just within the walking distance. There are lots of eateries nearby if one opts to have eat outside the hotel. There are some lovely restaurants and cafes on Kensington Church Street. Thank you to the Concierge staff who have recommended us some good ones.
The hotel room has a contemporary look with a comfortable king size bed. We particularly liked the raised platform as the sitting area. The room itself is quite spacious for a couple. The bathroom is clean and of good size, with bathtub and a separate shower. I understood that the hotel had gone through some refurbishment a while ago; this was one of the reasons why we picked this hotel.
Thank you for the thoughtful service by the management. On a couple of blazing hot days, we were delivered some chilled sparkling water on our return to the hotel in the afternoon.
There are two con factors: there is no free wifi and the occasional smell of cooking in the lift lobby which faces the restaurant. We registered to pay for the use of wifi; but, it didn't work after five minutes on the first day. We reported it to the lady at the Business Centre. She was apologetic and gave us one day of complimentary use. However, the speed was quite slow, considering if we had paid for it, it would not be a satisfactory service.
All in all, this is a five star hotel even though it does not have the grand decor and space of others in the same catergory. The staff at the Reception and Concierge were always readily to provide us with assistance. They are courteous and professional - an applause for a job well done. We also thank the housekeeping team for keeping our room clean and tidy. This is what one needs after a busy day out.
Royal Garden Hotel will definitely be our choice should we travel to London again. Keep up the good work.
- Official Description (provided by the hotel):
- Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, health club ad spa and 24 hour business centre. ... more less
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- Also Known As:
- Royal Garden London
- Hotel Royal Garden
- Royal Garden Hotel London, England