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“Great location, lovely rooms”
Review of Royal Garden Hotel

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Royal Garden Hotel
Ranked #92 of 1,068 Hotels in London
Certificate of Excellence
Chicago, Illinois
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great location, lovely rooms”
Reviewed July 17, 2013

Highly recommend this property; the location is terrific. Not within walking distance to the tourist sites such as Westminster, Buckingham Palace, etc. but it is a great neighborhood and the Kensington High Street tube stop is a quick ride to Westminster without a line change. I just stayed here for the third time and will hopefully return on my next London trip.

Room Tip: Rooms with a view toward Kensington Palace
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beachbound746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham B, General Manager at Royal Garden Hotel, responded to this review, July 19, 2013
Dear Guest,

Thank you for staying with us once again. I am pleased to hear that you enjoyed your recent stay at the Royal Garden Hotel. I am glad you enjoyed our location in leafy Kensington, allowing you to explore London’s main attractions.

We look forward to welcoming you back again soon.

Kind regards,

Graham Bamford
General Manager
Royal Garden Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,175 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (571)
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English first
Tampa, Florida
2 reviews
Reviewed July 15, 2013

This place is great. The location is a bit off the beaten path. Buckingham, Big Ben, Parliament, Westminster Abbey, and the London Eye are not really within walking distance. You will have to take the bus. But the bus stops right out front of the hotel. it's about a 10 minute ride and it is a great way to see the city. The service and cleanliness could not be better. The breakfast is overpriced but it was included in the price of the room so it was a good way to get our day started. The tube is very close and their is a Whole Foods very close which was nice since we were traveling with children and we could stop there on the way out every morning for snacks. The WiFi is not always included. If you did not book on the hotel's website WiFi is £20 per day. Kensignton Palace is right outside your door. And there are excellent restaurants across the street. We were 2 adults and 2 children and were very comfortable. We would definitely recommend the Royal Garden and stay their again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamilyVacationing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham B, General Manager at Royal Garden Hotel, responded to this review, July 19, 2013
Dear Guest,

Thank you for your review. I am pleased to know that you had a nice family holiday in London and enjoyed almost everything about the Royal Garden Hotel, especially our customer service, cleanliness and comfort of your room.

We look forward to welcoming you back soon.

Kind regards,

Graham Bamford
General Manager
Royal Garden Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Level 6 Contributor
333 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed July 15, 2013 via mobile

This is not a budget hotel, obviously. We booked a garden facing room (that's facing Kensington Gardens, a big park). Beautiful room, great view. Front desk service excellent, can't comment on restaurant as we did not use them. If I had the money, I would stay there again. Great location.

Only gripe - paying for Internet access, but that is common in the majority of UK hotels.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MuddyBath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham B, General Manager at Royal Garden Hotel, responded to this review, July 19, 2013
Dear Guest,

Thank you for your review. I am delighted to hear your lovely comments and to know that you enjoyed the Front Desk service, your beautiful room and its view.

We appreciate your comment in regards to the internet and please note that we do offer complimentary Wi-Fi and other benefits when reservations are booked directly through the hotel (telephone, email or our website).

We look forward to welcoming you back soon.

Kind regards,

Graham Bamford
General Manager
Royal Garden Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 14, 2013 via mobile

Just stayed at the Royal Garden Hotel, London. Lovely hotel and would highly recommend. Exceptional service, particularly Massimo who worked during the breakfast. I don't have a bad word to say about this hotel, luxury throughout and the highlight being the extras in the room. defiantly will be returning to this hotel

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davide L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucks Cty, PA
Level 5 Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 12, 2013 via mobile

This is a fabulous hotel with wonderful amenities and friendly, helpful staff. The one thing that drives me crazy about hotels in general is that most of them have terrible, dim lighting. The rooms at the Royal Garden have great lighting, huge windows and are bright and comfortable. The bathrooms are large, with Grohe faucets (only plumbers would know these are top of the line!!), heated towel racks, great towels, comfortable beds, large rooms. Can't say enough...would definitely return. Great location as well.

Stayed July 2013, traveled with family
Helpful?
Thank frankie31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 6 Contributor
307 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed July 10, 2013

I have stayed at this hotel before and it is a nice location - next to Kensington Palace and Gardens and the High Street.

The property is very well maintained and extremely clean and probably fine for a short stay - However as a very regular traveller I still find the service can be a bit off at times - I called one week before to request a room at the rear of the hotel as it is normally quieter - I spent ten minutes with the booking staff and they confirmed all would be arranged - I then arrive late one evening after a long journey to book in and am kept waiting for about ten minutes as they tell me I have been put in a room on the other side of the building??!!! So what is the point of the guest wasting their time trying to book ahead when it is clearly ignored or not actioned.

But this is the problem with the Royal Garden sometimes the service is excellent and sometimes it can be average - On evening I was partially stuck in the lift and managed to free the doors to get out and when I reported the incident all I got was a simple - "Oh sorry Sir I will report it to our maintenance people" Not a "Oh dear are you OK Sir what happened - can I take some details etc?"

One morning I gave up waiting for a pot of tea to be delivered at breakfast and sometimes even getting simple toast delivered seems to take a very long time. In my view this would not be a problem if it were a 3 star property but it professes not to be.

I also find it very annoying that a hotel like this expects some guests to spend £20 per day on the internet??!! The hotel has been saying for 2 years that it is reviewing its internet policy but still it persists with the policy- equally it offers no free biscuits in the bedroom - you are expected to buy a box. Even a good old 3 star will provide a free packet of biscuits.

Some bedrooms are also very small if you are there for an extended stay - i would advise that you check the type of room you are getting before hand.

So my conclusion is that this is hotel where you get what you pay for and I suspect the hotel gets so much business it can shrug off complaints like the above - apart from the small apology from the receptionist no one else called to apologise for the fact that they wasted my time in trying to book my room in advance.

They really need to up their drive on service quality and execution and be far more consistent.

Room Tip: Definitely ask for a room at the rear of the hotel as it is normally quieter than the High Street si...
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ichdien000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham B, General Manager at Royal Garden Hotel, responded to this review, July 11, 2013
Dear Anthony,

First of all, thank you for choosing to stay at the hotel and remarking on our good location and level of cleanliness. I would also like to thank you for taking the time to share your experience as we are always interested in hearing from our guests.

However, I am concerned to learn of your disappointment in regards to the consistency of the service on your repeat visits and would really appreciate if you could share your experience with us in more detail. Please e-mail us at feedback@royalgardenhotel.co.uk and let us know if you would like to discuss your concerns further with one of our managers; this way we can investigate further and ensure that improvements are made accordingly.

We always strive to deliver consistent 5-star standards of service and our guests’ feedback is most appreciated and fundamental to this.

We look forward to hearing from you soon.

Kind regards,

Graham Bamford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 9, 2013

Our family of three booked a "classic" room through Disney Vacation Club for the middle of June. We had a very nice room with two twin beds and a rollaway, having an excellent view of the south end of Kensington Gardens. The hotel was very elegant and the staff were uniformly considerate and helpful. Room wasn't large, but was big enough for three and had all the upscale hotel amenities. Our experience in the restaurants and the main bar was also excellent, and late-night room service was outstanding. The concierge was very helpful with directions and tickets to shows. The hotel location is outstanding, in a great neighborhood with an easy walk to shops, restaurants, Kensington Palace/Gardens, and the tube. The only downside was the expense: hotel food was expensive (but very good), and WiFi and parking are breathtaking. The neighborhood has good dining alternatives. You can get complimentary WiFi depending on how you book (but not through Disney), or a rented mobile hotspot might be an option. And neighborhood parking is even more expensive than the hotel...skip the car altogether if you can.

All things considered, we thoroughly enjoyed our four days, and felt very at-home. Oh yes...Wills and Harry drove by right outside the dining room while we had buffet breakfast.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kidmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Garden Hotel

Property: Royal Garden Hotel
Address: 2-24 Kensington High Street, London W8 4PT, England
Phone Number:
Location: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#30 Family Hotel in London
#31 Spa Hotel in London
#83 Luxury Hotel in London
#86 Business Hotel in London
#90 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Royal Garden Hotel 5*
Number of rooms: 394
Official Description (provided by the hotel):
Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, health club ad spa and 24 hour business centre. ... more   less 
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Also Known As:
Royal Garden London
Hotel Royal Garden
Royal Garden Hotel London, England

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