We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Luxury!”
Review of Royal Garden Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Royal Garden Hotel
Ranked #93 of 1,072 Hotels in London
Certificate of Excellence
Reviewed May 15, 2013

Great location, great rooms, clean, luxurious, wouldn't stay anywhere else! Service was exceptional, close to high street shopping, bus stop right outside hotel and takes you almost everywhere! Truly worth it.

Room Tip: Garden rooms are larger
  • Stayed: December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Noon_BH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (3,273)
There are newer reviews for Royal Garden Hotel
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,498 - 2,504 of 3,273 reviews

Reviewed May 14, 2013

I visited this hotel as part of a weekend break in London in April. It's not situated as centrally as I'd normally choose but I was tempted by a special offer that represented great value for money and overall, I did have an enjoyable stay.

Check in was friendly and quick with the staff member paying particular attention to our requirements and interest in our trip. Our room was on 7th floor and overlooked Kensington High Street - we loved the view and we were high enough up for the room to be very quiet. The layout of the room was excellent and the bathroom was lovely with both a bath and shower cubicle. Toiletries were good quality and tea and coffee making facilities were available in the room.

We had booked dinner in the hotel's main restaurant and had a delicious cocktail beforehand in the bar. Dinner was fabulous with great choices for each course.

We had a twin room, the beds were slightly soft but still comfortable and we had a good nights sleep.

Breakfast the next morning was included in our rate and it was full of an extensive variety of both hot and cold foods. The scrambled eggs were real and were delicious. The coffee was fabulous. Service was excellent at breakfast, with friendly and attentive staff.

I enjoyed every part of our stay in this hotel, the only thing to be aware of is that the location is a little way out of the centre of London, however, it is within a few minutes walking distance of a tube station. I would certainly return.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DivaYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2013

Our family had the pleasure of staying one night at the Royal Garden. We loved this hotel. Rooms were amazing, clean and well appointed. Loved the radiant heat on the bathroom floor! All of the staff were top notch. The location is wonderful and we loved walking into Notting Hill. If in London, don't hesitate to stay here. Our only regret is that our stay was too short. We'll be back.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Maineiaq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2013

This hotel was highly recommended on Expedia, and although it was extremely expensive (about $350 CDN per night!!!), we decided the "stay the third night free" would be worth it. The rooms were quite small, with skinny twin beds. Our view, as Expedia customers, was of the building across the street. The other three views were of Kensington Gardens, Kensington Palace or the beautiful cathedral, so we were given the worst side. The bathroom was nice, except there was only one towel per person in the bathroom, and the shampoos, etc. were not replaced the second day, they were just removed from the shower and put back on the tray by the sink. Non of this was a big deal, until it came time to send and email to my cousin that we had arrived safely and found there was no wireless. The lady at the front desk said that it is because we booked through Expedia - their own clients get free wireless but we had to pay. It was 20 pounds per 24 hours, which would have been $100 CND for our stay. There was no shuttle to and from the train station or airport. I felt that we had made a big mistake by staying there, and would never recommend it. Maybe my expectations were too high, but hotel along the way, where we paid 1/3 of the price, were superior in every way.

Room Tip: Try to get any side but the front - there were many police and ambulance sirens all night.
  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LJMasse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham B, General Manager at Royal Garden Hotel, responded to this reviewResponded May 21, 2013

Dear Guest,

Thank you for your review. I am sorry to hear that your recent stay did not meet your expectations. Please note that we allocate the rooms according with the Travel Agency instructions, our Standard Twin Rooms offer single beds overlooking Kensington High Street, although we also offer other room categories with different sizes and views, including our Garden Twin Rooms which feature views of Kensington Gardens.

We also appreciate your comment in regards to the internet and please note that we do offer complimentary Wi-Fi and other benefits when reservations are booked directly through the hotel.

Please do not hesitate to contact any our member of our staff next time to report any concern. We always strive to maintain 5-star standards of service and no issue is too small to investigate to ensure our guests receive the best experience possible.
We look forward to welcoming you back soon.

Kind regards,
RGH

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2013

I stayed at this hotel for one night. The staff were very helpful. polite & courteous. The only negative was that my booking stated the check in time was 2pm. On arrival the staff informed me it was from 2pm & my room was not ready however they stored our luggage & promised to ring me when the room was ready. A call was received later as promised.

Great views over the park from our 6th floor room. The decor was very nice, room was very clean.
Great location for shopping, tube & local restaurants. The bar staff in Berties bar were very jolly & certainly made us laugh. Breakfast the next morning was huge.

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Judy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2013

Booked hotel for one night midweek for graduation. Was easy to find on Kensington High Street, with car park situated below hotel. Spiralling ramp access to car park was tricky but location was convenient...£22 for 24hours parking was a good price.

On arrival we were upgraded...the room was amazing. Very clean, spacious and fresh, amazing view over Kensington Palace Gardens, would recommend room 815. We received a complimentary fruit platter and bottled water.

The bathroom was bright and clean with complimentary slippers, bathrobes and toiletries. Safe, fridge, tea/coffee, kettle, TV and minibar also provided plus plenty of wardrobe space.

All staff were polite and friendly. Would definitely stay here again and would recommend to anyone wanting a relaxing and enjoyable stay in central London. Kensington High Street shops and underground station on your doorstep plus Kensington Palace Gardens and Hyde Park.

Room Tip: We stayed in Room 815 with an amazing view and very quiet (not near lifts)
  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Debby H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2013

I stayed at this hotel for just one night en route from Cambridge to US in order to catch an early flight from Heathrew. I booked it by accident, but turned out to be a surprise. It is located in a very nice area, with plenty of shops, bars and restaurants. It is right next to the Kensington Park. It is 5 minutes walk to the subway station to go anywhere in the city. The staff iss friendly and helpful. The room is nice and comfortable, with a large flat screen TV. There is a charge to use the internet (I would say GBP12, but I don't remember exactly. It was not cheap though). Overall, it is a great hotel, and I will come back again.

Room Tip: Get a room with the park view. You pay more, but worth it.
  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank Trip4Mi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these London hotels
South Kensington
Baglioni Hotel London
Baglioni Hotel London
#44 of 1,072 in London
807 reviews
South Kensington
The Milestone Hotel
The Milestone Hotel
#3 of 1,072 in London
1,973 reviews
South Kensington
The Gore Hotel
The Gore Hotel
#252 of 1,072 in London
1,549 reviews
Show Prices
Show Prices
Show Prices
Chelsea
11 Cadogan Gardens
11 Cadogan Gardens
#88 of 1,072 in London
806 reviews
South Kensington
The Ampersand Hotel
The Ampersand Hotel
#48 of 1,072 in London
3,343 reviews
South Kensington
Citadines South Kensington
Citadines South Kensington
#157 of 1,072 in London
838 reviews
Show Prices
Show Prices
Show Prices

Been to Royal Garden Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royal Garden Hotel

Address: 2-24 Kensington High Street, London W8 4PT, England
Phone Number:
Location: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Family Hotel in London
#85 Luxury Hotel in London
#86 Business Hotel in London
#90 Romantic Hotel in London
Price Range: $256 - $507 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Garden Hotel 5*
Number of rooms: 394
Official Description (provided by the hotel):
Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, a gym and 24 hour business centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Travelocity, Orbitz, Expedia, Booking.com, Priceline, Ctrip TA, Hotels.com, Cheap Tickets, TripOnline SA, Cancelon, Hotwire, Evoline ltd and HotelQuickly so you can book your Royal Garden Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Royal Garden London
Hotel Royal Garden
Royal Garden Hotel London, England

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing