I have been staying at this hotel for the last four years on business, and since moving to Spain from the UK my wife stays here when returning to London...so we like the hotel! Unfortunately the hotel has let itself down with a recent fire alarm when my wife and young daughters were guests. They were left outside for two hours in the freezing cold from just before 1.00am...no fault of the hotel...BUT...to have no staff stay with the guests...have your guests in night clothes congregating at the entrance to a night club where drunk men also congregating...that is the hotel management.
I called the General Manager to let him know how disappointed I was...he sounded apologetic, took my wife's name and said he would contact her. In these situations a heartfelt apology and a promise to fix it next time is usually all you need...you guessed it...he (nor any of his staff) made any contact in the two evenings she remained in the hotel.
I believe my daughters were the only children there (13 & 15), left outside a nightclub with drunk men and no supervision from the hotel staff in sight...they will not see me or anyone from my business again!!!!
- Official Description (provided by the hotel):
- Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, health club ad spa and 24 hour business centre. ... more less
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- Also Known As:
- Royal Garden London
- Hotel Royal Garden
- Royal Garden Hotel London, England