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Royal Garden Hotel
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Reviews (3,666)
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All reviewskensington palacepark terracekensington high streetmin jiangbertie's bargarden roomoverlooking kensington gardenshyde parkgreat hotelqueen roomalbert hallroom servicestar hotelexcellent locationafternoon teatop floortube station
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3,105 - 3,110 of 3,666 reviews
Reviewed April 17, 2012

We booked Royal Garden for a night as part of our first wedding anniversary celebration a couple of days ago. On arrival, we were asked about our plans for the evening/ if we had any and i explained that we were celebrating our first anniversary. The person at reception we spoke to was genuinely interested, wished us a happy anniversary and we spoke generally for a few minutes. Our room was not ready (we arrrived slightly before check in time) so we were offered a seat in the restaurant lounge.

shortly after, the person from reception (apologies I did not get your name) came to us with our room card and said our luggage had been taken up and asked if we wanted to be escorted to our room. We declined as we were finishing of some drinks and went up ourselves. Once we got to our room, our luggage was there as mentioned and a comp bottle of wine and chocolates were waiting for us with a hand written card wishing us a very happy anniversary. We really appreciated this touch and thank the staff very much for this - by the way the chocolates were so amazing!!

our room was an executive room and was a very nice size for a central london room. It was clean and had all the ammenities you would expect from a 5 star hotel (though i didnt use it, i was really impressed with the mini bar stock). We also asked if it was OK to check out 1 hour later and they were extremely accomodating.

all the staff were extremely friendly and very geniuine when asking if they could help. I have stayed in many 5 star restaurants across the world and while Royal Garden matches up to most of these in terms of look, rooms, services offered etc, the level of customer care is the best I have come across in any Hotel i have ever stayed. I have never written a review for anything in the past but on this occassion i think it is important to do so if just to thank the staff and note the outstanding customer service.

Only downside was the bed as this is two beds joined together and so was not as comfortable as other beds in Hotels i have stayed at.

The Hotel is also in a great location with many tourist attractions nearby and excellent transport links. Would definitely reccomned to anyone, and I wont be staying in any other London Hotel apart from Royal Garden in the future.

Thanks.

  • Stayed: April 2012, traveled as a couple
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2  Thank Raj C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham B, General Manager at Royal Garden Hotel, responded to this reviewResponded April 24, 2012

Dear guest,

Thank you so much for you lovely review. On behalf of the Royal Garden Hotel, let me wish you once again a very happy wedding anniversary! I am very touched that you chose the Royal Garden Hotel to celebrate your first wedding anniversary and very happy you told our receptionist upon check-in. The bottle of wine and chocolates were the least we could do to congratulate you and your husband on this special occasion, I am glad you enjoyed them.

I am delighted you found our staff to be friendly and helpful and that you enjoyed the hotel and its facilities so much.

Thank you for recommending us to other guests.
We look forward to seeing you again in the near future.

Warm regards,

Graham Bamford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2012

Sept/Oct 2011. We live on the Canadian Prairies. After disembarking from our transatlantic voyage on the Queen Mary2 in Southampton we travelled up to London and arrived at this absolutely outstanding hotel. (my husband and I have travelled to London many many times over the years and have had both positive and horrible experiences in a variety of central London hotels. The Royal Garden was superb! The staff combined the qualities of being both professional and friendly and expertly answered any questions from guests in regard to sightseeing, shopping etc. We had a Garden Room on the 9th floor for the first visit (4 evenings) and aGarden Room on the 7th floor for second stay two weeks later(we toured Scotland/England)...The 7th floor Garden Room was a disappointment (didn't match up to the spaciousness; amenities of the 9th floor room). The Garden Rooms are quiet (sleep with windows open); the views over Ken Gardens/Round Pond and across Hyde Park are worth paying the extra for a Garden Room. Food in the restaurant was superb. Service in the restaurant was professional; friendly and despite the ultra-modern decor the staff made you feel relaxed and 'homey'.....this is an excellent combination and speaks to the high level of training the Royal Garden provides their staff.
Our next trip to London will be in 2013 (decided to give London a miss in this Olympic year!) and we will definitely be making our reservations at the Royal Garden. (when booking - give them a phone call and specifically request a 9th Floor Garden Room....it is worth it for the view and quiet insulated feeling you have on that floor. The location of the hotel is excellent and we enjoyed daily walks in Ken Gardens and Hyde Park. (oh and the London double-decker tour bus stops across from the hotel on Ken High Street) Overall how would I rate this hotel in comparison to all the others we have stayed in over the past 30 years visiting London.....there really is no comparison. The Royal Garden Hotel stands way above any of the others.

  • Stayed: September 2011, traveled as a couple
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1  Thank hesitant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2012

Just back after staying the weekend in this hotel, it is a brilliant location, a few minutes walk from the Kensington High Street Tube Station and it has a bus stop outside the door and it over looks Hyde Park. The staff were excellent very friendly and helpful. I could not fault the rooms, we had some problems with the Air Conditioning but that was rectified as soon as it was brought to their attention.

  • Stayed: April 2012, traveled with family
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2  Thank Frank_Talks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham B, General Manager at Royal Garden Hotel, responded to this reviewResponded April 20, 2012

Dear guest,

Thank you for your nice review. I am delighted to know you and your wife enjoyed your stay with us and that our location in Kensington suited your needs.

I am also pleased to read you found the staff friendly and helpful and that they managed to assist you promptly when your air conditioning system encountered some problems.

We look forward to seeing you again soon.
Warm regards,

Graham Bamford
General Manager

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Reviewed April 8, 2012

We were going to Royal Albert Hall to see Show of Hands and this was a great location. Rooms were fine, bed comfortable, service very good and breakfast was fine. All in all, a nice Easter treat. Would use again for that special occasion!

Room Tip: Good location for Royal Albert Hall and Science Museum.
  • Stayed: April 2012, traveled as a couple
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1  Thank jcm-chiseldon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham B, General Manager at Royal Garden Hotel, responded to this reviewResponded April 20, 2012

Dear guest,

Thank you for your review and for choosing to stay with us to celebrate Easter.

I’m pleased to know you had such a good stay and appreciated our location, which we believe meets all needs being in Kensington and so close to many of London’s famous attractions.

We look forward to seeing you again soon.

Warm regards,
Graham Bamford

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2012

Our stay here was a birthday present from my sister (thanks Sis). We arrived expecting a decent sized room it was an Executive King so with maybe a bigger bed and some expensive potions and lotions in the bathroom. We ended up taking our youngest children although it was supposed to be a treat for the grown ups, we were really glad that we did.

We were taken up to our room by a member of the reception staff slightly surprised to be going up to the 10th floor, even more surprised to be going into the inner sanctum through a secure corridor but the real surprise was when she opened the door to the suite and we were presented with the most astonishing view of the London Skyline. From Hampstead in the North and Crystal Palace in the south with the London eye on the Horizon but the joy of looking across Kensington Palace Gardens and Hyde Park out of the huge windows it was breathtaking in a room that was bigger that the ground floor of our house. This room turned out to be the sitting room and the bedroom was next door equally large with the biggest bed I have ever seen, at this point the courtesy bell went and housekeeping arrived with a complimentary bottle of wine.
Yes there were expensive lotions and potions in the bathroom along with a bath big enough for my youngest daughter to practice her swimming in, with a tap she described as a waterfall .

Thanks to all at Royal Garden Hotel for a truly fantastic experience!

Room Tip: Difficult for us to say as we were so far out of our normal room zone, but rooms with views over the park would be a must staying here.
  • Stayed: March 2012, traveled with family
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2  Thank LondonMagicDougal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graham B, General Manager at Royal Garden Hotel, responded to this reviewResponded April 10, 2012

Dear guest,

I wish you on behalf of the Royal Garden Hotel a very happy belated birthday. We are very happy to know that your sister chose us as a birthday treat for you and that we rose to the challenge.

It appears we were able to upgrade you to our Penthouse Suite and we are really pleased you and your family enjoyed the room facilities as well as the breathtaking views from our rooms.

I am delighted you enjoyed your stay with us and hope to see you again in the near future.

Warm regards,
Graham Bamford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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