Due to the closure of Heathrow over the holiday period we found ourselves with a couple of extra days in London. We booked The Milestone not really having any expectations really. After several days in the Arctic temperatures of my Mother's house all I knew is that I wanted somewhere warm! Well, even before we arrived the service was amazing. The concierge went out of his way to help my husband to return our rental car and answer all of his questions. From the minute we arrived we were treated with courtesy and respect by all members of staff. Nothing was too much trouble. We were upgraded to a studio room as our original room was not ready. In response to the people who say that the rooms at this hotel are small - well, this is a very old building, in a country not known for it's size, full of character, enjoy that aspect or check into an anonymous hotel with large rooms. To be honest the room was not that small - it was plenty big enough for two adults and one (small) teenager. There was an enormous walk-in closet where we stored our luggage so it actually felt fairly spacious. I wish we had had more time to spend enjoying the hotel and I really hope to return soon. Definitely the most professional staff we have encountered. Oh yes, one last thing - this hotel has to have the most comfortable bed I have ever slept in!
- Official Description (provided by the hotel):
- Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more less
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- Also Known As:
- The Milestone Hotel London, England