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“Best service I've had in Europe”

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The Milestone Hotel
Ranked #3 of 1,075 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 27, 2013

Okay, wow. I used to work for Disney back when I was in college, so my standards for good service are high (Disney tends to be extremely picky about how employees treat their guests, and you have the basics of good service hammered into you over and over, or at least we did at the time). So, mostly, when I'm travelling in Europe, I am disappointed with the service I receive. But not at the Milestone. Oh, God, not at the Milestone!

By the time we left, my mother and I were laughing hysterically at how incredibly concerned everyone was that we had a good time. We were shown around the hotel by a man who was obviously proud of its many amenities. We were given a welcome to the Milestone handwritten letter on arrival in our room. We were given a box of tea, and later a bookmark, just because, you know, it was Thursday or something. Everyone smiled whenever they saw us, rushed to open doors for us, to ask if there was anything they could do for us, and I thought the doorman was going to burst into tears when (gasp) we brought our own luggage down when we left! It was surreal. And the really weird thing was, that everyone there is either a damned good actor, or they actually cared whether we were having a nice time or not.

So, review. Was the hotel comfortable? Yes. The rooms are smallish, but that is true in almost all European hotels, and everything you could think of had been provided for you. Was the food good? Yes, although limited, everything on the room service menu I ordered was good, and well prepared. Is the location convenient? Yes, it's within walking distance of the park (just across the road) and Underground stations, although the weather wasn't great when we visited so we mostly caught cabs. Is it attractive? Yes, it looks like you're staying at a nineteenth century gentleman's home, rather than at a hotel, which was a nice change. But you know, you could get most of that elsewhere. If you're going to stay at the Milestone, stay for the service, which you most definitely won't get at that level most other places in Europe. Have fun!

  • Stayed: April 2013, traveled with family
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1  Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this reviewResponded May 2, 2013

I was delighted that your mother and yourself enjoyed your recent stay with us at The Milestone Hotel. Thank you so very much for your kind words regarding your stay with us especially the service you received from my great team. I was delighted that we met your expectations and please do come and join us again in the near furture.
My kindest regards,
Andrew Pike
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,103 - 1,109 of 1,986 reviews

Reviewed April 25, 2013

Spent Monday night at the Hotel celebrating my Anniversary. The staff are so friendly and helpful. The rooms are extremely comfortable and the food is fantastic. Even the room service at midnight was superb. Afternoon tea is superb. I would recommend this to anybody

  • Stayed: April 2013, traveled as a couple
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Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this reviewResponded April 26, 2013

Thank you for taking time to leave your kind words following your anniversary stay at The Milestone Hotel. I was glad to read that you enjoyed all aspects of your stay and please do come and see us once again so we can exceed your expections. I have passed on your kind words to the team.
My kindest regards,
Andrew Pike
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2013

My family and I have stayed at this wonderful hotel opposite Kensington Palace and have always enjoyed our stay.The staff are always very friendly and always willing to help.

We have stayed in many of the individually designed rooms and have always been very happy.

The breakfast is always very fresh and has a good selection. We have had afternoon tea in many of the hotels in London and the Milestone takes a lot of beating.

  • Stayed: April 2013, traveled with family
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Thank elliottpeachey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this reviewResponded April 26, 2013

Thank you so much for your kind words and for taking the time to post your feedback following your stay at The Milestone Hotel. I was delighted that once again we met yours and your families expectations. I have passed on your kind words to the team and please do come and see us again soon.
Many thanks
Andrew Pike
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2013

I had the pleasure of staying at The Milestone for two evenings while in London on business. When I arrived from the States, as promised, my room was ready for me to freshen up. I had an unplanned business breakfast the next morning and the service was professional and very accommodating. I was greeted by name each time I entered and exited and my room had a fantastic view of the park. The exercise room was clean and had all of the equipment one would expect. Overall I had a wonderful experience and would highly recommend the hotel for any traveler who values the boutique experience.

Room Tip: Rooms with views of the park are superb
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  • Stayed: April 2013, traveled on business
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Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this reviewResponded April 26, 2013

Many thanks for taking the time to leave this lovely feedback following your business trip stay at The Milestone Hotel. I was delighted that we met your expectations and we look forward to having the chance to look after you once again in the near future.
Kind regards,
Andrew Pike
General Manager

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Reviewed April 21, 2013

My wife and i spent 5 days at this remarkable boutique hotel in March.The experience was so wonderful,that we decided to come back in October,bringing our daughter and son in law with us. We felt pumpered, accomodated,and being taken care of , in any form.Cozy,beautiful,elegant with an emphasis on details in every area and aspect.Well furnished rooms,modern bathooms and very comfortable beds.Well train personnel,eager to assist you,exceptional breakfast with remarkable service,and night time piano as you enjoy your tea.7 minutes away,from the train station,and right across the street from Hide Park.The area is full of different restaurants, and we discovered a little jewel 1-2 blocks away (Cote Bistro),very busy place.Well,i can't wait to return and feel once more like a royal.Sylvester K

  • Stayed: March 2013, traveled as a couple
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Thank S K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this reviewResponded April 22, 2013

Thank you so much for your kind words following your stay in March at The Milestone Hotel. I was so happy that you also go to try our amazing Afternoon Tea and that you will be joining us once again in October with your Daughter and Son-in-Law. I can assure you that the team will ensure that once again your every need is catered for. I have already passed on your glowing review on to my great team.
Kindest regards,
Andrew Pike
General Manager

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Reviewed April 20, 2013

Wonderfully elegant boutique hotel, located directly across from Kennsington Palace. This hotel really has it all to offer. Fantastic service, indoor pool, fitness center, great food and the most beautiful/comfy rooms. The staff was extrememly attentive, kinda felt like royalty myself! Enjoyed their famous Afternoon tea. The tea was lovely and the food was amazing! I also tried, dinner and breakfast. All very good and tasty. Overall the staffs goal was to see that I was pleased with my stay the whole time I was there and they definitely achieved that. If you like smaller/boutique hotels rather then a larger 5 star hotels, this is the place to stay while in London. Great location to shopping, the Underground, museums and Kennsington Palace.

  • Stayed: April 2013, traveled solo
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1  Thank Cara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this reviewResponded April 22, 2013

Many thanks for taking the time to post your kind words following your recent stay at The Milestone Hotel. I was delighted that you felt like "Royalty" and enjoyed all aspects of your stay and that you also got the time to sample our fantastic Afternoon Tea in our Park Lounge. Please do come and stay with us once again in the near future.
Kind regards,
Andrew Pike
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2013

My husband and I travel to Europe every year and we either fly into or out of London. We've stayed in quite a few nice hotels in London,but we must say that the Milestone is "over the top"! From the moment we walked in, everything was perfect---well not everything--the heat went out in our room the day before we left! But no problem! Stephanie, Alexa and Fran saw to it that we were moved to a beautiful suite for the time remaining. They packed up everything and placed it in the new room. We already had plans for dinner with friends that evening, but Stephanie insisted that we be treated to a beautiful appetizer tray and drinks in the bar beforehand! The entire staff was most hospitable and welcoming. Jose made reservations for us at a restaurant that we wanted to try but had not been successful. Everytime we went out or came in the doormen were there to greet us. Dickson, in the bar was very nice to converse with, and he makes a very good Martini! The delicious breakfast was served in a lovely,cozy room with a fireplace. All of the public rooms or lounges were beautifully decorated. The location is great--right across from Kensington Park and close to many other places of interest. There is a tube station close by, but we like to walk and it was an easy walk to the V&A, Knightsbridge,Sloane Square,Kings Road and Kensington Church St. There are lots of good little restaurants close by also. It was a wonderful experience from the moment we arrived until the time we departed. Our thanks to Neil, Michele and the entire staff for a memorable visit. We look forward to coming back soon!

  • Stayed: April 2013, traveled on business
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Thank HoustonDhm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this reviewResponded April 22, 2013

Firstly thank you very much for taking the time to leave your kind words following your recent stay at The Milestone Hotel. As you can appreciate sometimes things do not go to plan and "acts of God" do occur for example the heating malfunction. However I was delighted that my team ensured that the issue was resolved with the utmost efficiency by moving your room without any further inconvenience to you. I have passed on your thanks to all the team here at the hotel and I was so pleased that you enjoyed your stay with us. I do hope that you get the chance to stay with us once again in the near future.
My kindest regards,
Andrew Pike
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Milestone Hotel

Address: 1 Kensington Court, London W8 5DL, England
Phone Number:
Location: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in London
#3 Business Hotel in London
#3 Luxury Hotel in London
#4 Romantic Hotel in London
#12 Family Hotel in London
#17 Green Hotel in London
Price Range: $396 - $955 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 56
Official Description (provided by the hotel):
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 
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Also Known As:
The Milestone Hotel London, England

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