Okay, wow. I used to work for Disney back when I was in college, so my standards for good service are high (Disney tends to be extremely picky about how employees treat their guests, and you have the basics of good service hammered into you over and over, or at least we did at the time). So, mostly, when I'm travelling in Europe, I am disappointed with the service I receive. But not at the Milestone. Oh, God, not at the Milestone!
By the time we left, my mother and I were laughing hysterically at how incredibly concerned everyone was that we had a good time. We were shown around the hotel by a man who was obviously proud of its many amenities. We were given a welcome to the Milestone handwritten letter on arrival in our room. We were given a box of tea, and later a bookmark, just because, you know, it was Thursday or something. Everyone smiled whenever they saw us, rushed to open doors for us, to ask if there was anything they could do for us, and I thought the doorman was going to burst into tears when (gasp) we brought our own luggage down when we left! It was surreal. And the really weird thing was, that everyone there is either a damned good actor, or they actually cared whether we were having a nice time or not.
So, review. Was the hotel comfortable? Yes. The rooms are smallish, but that is true in almost all European hotels, and everything you could think of had been provided for you. Was the food good? Yes, although limited, everything on the room service menu I ordered was good, and well prepared. Is the location convenient? Yes, it's within walking distance of the park (just across the road) and Underground stations, although the weather wasn't great when we visited so we mostly caught cabs. Is it attractive? Yes, it looks like you're staying at a nineteenth century gentleman's home, rather than at a hotel, which was a nice change. But you know, you could get most of that elsewhere. If you're going to stay at the Milestone, stay for the service, which you most definitely won't get at that level most other places in Europe. Have fun!
- Official Description (provided by the hotel):
- Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more less
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- Also Known As:
- The Milestone Hotel London, England