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“My Thesaurus is inadequate”

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The Milestone Hotel
Ranked #3 of 1,072 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed March 27, 2013

Truly, one can hardly find enough superlatives to describe the experience of a stay at The Milestone. We are no strangers to hotels in the Red Carnation Group, but we particularly enjoyed our first stay here in March. The staff, without exception, were extremely attentive, without being over-solicitous; and it is hard to find fault with the welcome, the radical cleanliness, comfort or the cuisine. The quality of the food was of a very high standard. The only fault we could find...and we are being a bit pedantic.... was that the early morning tea was only lukewarm. I suspect it was made with water off the boil, as so often dismally practised on the Continent.
We were particularly taken with the attention to detail throughout, including the thoughtful individual books and reading lights left at turn-down of the beds. Original and useful ! We shall hope to repeat our experience before too long.

Room Tip: Not enough experience yet, but our room over an inner courtyard was amazingly quiet for London.
  • Stayed: March 2013, traveled as a couple
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Thank sjdewar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this reviewResponded April 5, 2013

Many thanks for your kind words following your recent stay at The Milestone Hotel. I was happy to read that you enjoyed your stay and appreciated all the small touches we provide to enhance our guests stay. We hope to be able to look after you again in the near future.
Kind regards,
Andrew Pike
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,117 - 1,123 of 1,974 reviews

Reviewed March 21, 2013

As a writer, I've been lucky enough to travel the world and stay at some of the best hotels - and the worst. This isn't just one of the best. I've actually come to the conclusion that the Milestone is THE best. A happy, welcoming staff combined with beautiful decor make this a peaceful and stylish retreat from London's hussle and bussle. It actually feels like home, only a little more luxurious.

  • Stayed: March 2013, traveled on business
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5  Thank Sharon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this reviewResponded March 27, 2013

Many thanks for taking the time to post your kind words following your stay at The Milestone Hotel. I was thrilled to read that you liked all aspects of your stay especially that you felt the hotel was your "home from home". We pride ourselves on our attentive but not intrusive service and I have passed on your kind words to my great team. I do hope that you will stay with us again in the near future.
Kind regards,
Andrew Pike
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

This was a specially arranged overnight stay (with dinner) for a birthday treat. From the moment we walked through the door, we were made to feel special. The service was impeccable.
In the rooms, the hotel has thought of everything that their guests might need and more.
Dinner at Cheneston's, the hotel's restaurant, was a delight as was breakfast the following morning.
Having worked in the travel industry for over 20 years, I can honestly say that no hotel in this country has come close to delivering the service that we received at The Milestone Hotel.
Thank you.

  • Stayed: March 2013, traveled as a couple
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Thank Kadee_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this reviewResponded March 27, 2013

Thanks so much for your feedback following your recent stay at The Milestone Hotel. I was absolutely delighted to read your comments and to know that my team delivered the best service you have received in 20 years is very much appreciated. As I always do, I have passed on your very kind words to my fantastic team that I am proud to have work at the hotel. I do hope that we can meet your expecations once again in the near future.
My kindest regards,
Andrew Pike
General Manager

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Reviewed March 14, 2013

We stayed at the Milestone in London for only one night in February before flying out on holiday the next day. We have never stayed in a 5 Star Boutique Hotel before but what a magnificent experience it was. Accomodation - amazing, staff - amazing, warmth & friendlyness - amazing! For sheer luxury and comfort this has to be one of the best Hotels anywhere. We cannot praise the staff enough for the way that they looked after us especially on the eve of our holiday abroad. Thank you Milestone and I'm sure we shall return, soon! (If anyone is interested in staying then please contact the lovely Georgia at the hotel).

Room Tip: All rooms are superb especially the suites! We were on the side of the hotel but very well sound pr...
  • Stayed: February 2013, traveled with friends
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Thank 474rooster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this reviewResponded March 15, 2013

Firstly thank you so much for taking the time to leave your great feedback following your stay with us at The Milestone Hotel. I was delighted that we met your expecations and I do hope that you enjoyed your holiday abroad. I have passed on your kind words to the team here including Georgia who does an amazing job. Please do visit us again in the near future.
My kindest regards,
Andrew Pike
General Manager

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Reviewed March 14, 2013

This beautiful hotel in Kensington is a part of the Red Carnation family of fine hotels.
The standards of the rooms are excellent; clean, well presented and comfortable. The staff are very friendly and professional.

Room Tip: dining room and the other public rooms is good.
  • Stayed: October 2012, traveled with family
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1  Thank rosem570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this reviewResponded March 15, 2013

Many thanks for taking the time to leave your great feedback following your stay with us at The Milestone Hotel. I was very pleased that we met your expecations during your stay and that you found the team professional in providing you with the highest standard of service. I have passed on your kind words to them. Please do join us once again in the near future.
Kind regards,
Andrew Pike
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2013

Difficult to express the many components that go into excellent service. The Milestone seems to encompass all of them - kind, knowledgeable, friendly, helpful staff; exceedingly good wine; very fine food; spotlessly clean and very well appointed rooms. We hope to return soon. It is hard to imagine better service any place. The Ritz could take a lesson. This beautiful hotel in Kensington is a part of the Red Carnation family of fine hotels. We will now attempt to find them wherever we go. We feel indebted to the staff at the Milestone for making our week so lovely. Gail Hornsby

Room Tip: They are all lovely. We stayed in the Regent.
  • Stayed: March 2013, traveled as a couple
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1  Thank Bghornsby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this reviewResponded March 15, 2013

I cannot thank you enough for the very kind words you took the time to write following your recent stay at The Milestone Hotel. I was delighted that you found your whole experience during your stay to your liking and that you will try and join us again in the near future. We pride ourselves on the service we provide to our guests and as always I have passed on your kind words to the great team I am proud to have.
My kindest regards,
Andrew Pike
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2013

We recently renewed our acquaintance with the Milestone and were delighted to see that it was every bit as good as we remembered. The standards of the rooms are excellent - clean, well presented and comfortable. The staff are very friendly and professional. Our dining experience was good, and the ambiance of the dining room and the other public rooms is good. We will certainly want to repeat our experience when we can.

Room Tip: The rooms overlooking Kensington Gardens also face a major road, although the double glazing cuts ou...
  • Stayed: March 2013, traveled as a couple
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Thank Richard510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this reviewResponded March 15, 2013

I was so happy that you returned to stay with us at The Milestone Hotel once again and that we met your expectations. I was happy to read that you enjoyed your meal in Chenestons and that you liked the room we allocated you. I do hope that you will join us again in the near future. I have passed on your kind words to my team.
Kind regards,
Andrew Pike
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Milestone Hotel

Address: 1 Kensington Court, London W8 5DL, England
Phone Number:
Location: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in London
#3 Luxury Hotel in London
#3 Business Hotel in London
#4 Romantic Hotel in London
#12 Family Hotel in London
#17 Green Hotel in London
Price Range: $400 - $1,179 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 56
Official Description (provided by the hotel):
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 
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Also Known As:
The Milestone Hotel London, England

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