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“Wonderful Experience” 5 of 5 bubbles
Review of The Milestone Hotel

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The Milestone Hotel
Ranked #2 of 1,078 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
London, England, United Kingdom
1 review
“Wonderful Experience”
5 of 5 bubbles Reviewed January 17, 2013

The Milestone is the perfect blend of old English atmosphere with the modern amenities. The staff makes you experience truly great service.
Visited the promenade for afternoon tea, which was a real treat. The best afternoon tea ever.
If your looking for 100% service then this is the place. Luxurious furnishings and attentive staff make a weekend stay feel unforgettable.
The rooms are so comfortable and the hotel smells of fresh flowers with the hint of polished wood.

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Evamvm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, January 21, 2013
Many thanks for taking the time to post your very kind words. I was really pleased that you tried our afternoon tea and most importantly enjoyed it along with all our other services that we offer. I was very happy that we met your expecations and have passed on your kind words to the team who make this all happen. I do hope that you can stay with us once again in the near future.
Kind regards,
Andrew Pike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,716 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (362)
Date | Rating
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English first
West Palm Beach, Florida
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed January 16, 2013

The Milestone Hotel is a little gem in Kensington, service is warm and personal, public areas are full of character and charm (specially the polo bar and the afternoon tea living room); and rooms are adequate.

Location is great right on Kensington Court and in front of kensington palace and gardens.

Our stay was full of nice little details from the staff, they make you feel at home and tend to your every need with a smile. would recommend this hotel to anyone that wants great attention to detail.

My only complaint is the service at the restaurant, for breakfast we had a couple of bad experiences with extremely slow service as well as the waiters giving tables to other guests that had come in after we were already waiting for a table of the same size. We finally gave up and started having breakfast at a couple of nice cozy cafes not far away. We also had a special dinner served in a private salon and it was a disaster, food took forever and half the dishes were cold by the time they were served, additionally the taste was nothing to brag about.

Long story short, if you stay at the Milestone you will fall in love with the place as long as you do not use their dine-in facilities.

Room Tip: all rooms are different, we were a family group with 6 rooms and all were nice.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank AZMGSR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, January 17, 2013
Thank you for your kind feedback following your stay with us last November.
I'm was pleased to read that you found our service to be warm and friendly as this together with our attention to detail are the cornerstones of our service philosophy.
I note that you also enjoyed our location and the quality and feel of the hotel, in particular I note our Public Areas.
I am most concerned to read of your disappointments with our breakfast service as we do recognise that this is the most important meal of the day for our guests. We are very much used to looking after families and recognise that the needs of a family in terms of dining together are very specific. I also note that you had a similar experience when having dinner with us on another occasion. Please accept my sincere apologies that we did not tick these important boxes for you on this occasion and rest assured that this is something that we do take very seriously and we will ensure that any corrective action is duly taken. Enjoying our unique dining areas whilst staying at the Milestone is very much part of the overall experience so we will continue to work hard at this and I very much hope that we woud be able to persuade you to try this important area of our service should you decide to come and stay with us on a future occasion.
Kind regards and many thanks once again for your invaluable feedback.
Andrew Pike, General Manager, Milestone Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buckfastleigh, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed January 14, 2013

Yet another wonderful stay at one of the Red Carnation hotels. This time it was at the Milestone in Kensington. The staff went above and beyond their remit making our stay wonderful. The dinner in the restaurant was fantastic taken from the owners recipe book, what a meal again the staff were outstanding. The room overlooked Kensington Palace it was perfect and had everything any guest could possibly need. We would go there again tomorrow

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Di W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, January 17, 2013
I, and the whole team, are so pleased that you enjoyed your stay at the hotel. We were so happy that you enjoyed our service and facilities and that we met your expecations. I was also glad that you had a fantastic meal in our restaurant. Please do come and visit us once again in the near future.
My kindest regards,
Andrew Pike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 13, 2013

We stayed in one of the lovely apartments which are incorporated as part of the hotel -- with access to all the hotel's amenities plus a full kitchen. It's a lively location, festively decorated with the best Christmas decor in all of London (IMHO) and with an extremely warm and hospitable staff. Our second season here and we look forward to visiting annually.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rockmemadly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, January 17, 2013
Thank you for taking the time to leave your wonderful feedback following your Christams stay in our Apartments. You are quite right that the hotel, like is does every Christmas, looked amazing. I was so happy, that once again, we met your expectations and we look forward to welcoming you back again in the near future.
My kindest regards,
Andrew Pike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Khobar
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed January 13, 2013 via mobile

Really Outstanding hotel by all means ; extremely friendly staff, pretty decoration, well designed rooms, feels home with luxury

And the location is sepurb, one can just step out of the hotel to kinsington gardens

  • Stayed December 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Faylasof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, January 17, 2013
Many thanks for taking the time to write your review. I was so happy to read that you enjoyed your stay with us and that you loved the decoration and ambience of the hotel. As you mentioned we are located in a beautiful part of London in front of the park so please do come and visit us again in the near future.
Kind regards
Andrew Pike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
156 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed January 11, 2013

I have just visited The Milestone Hotel for a short training course. Having run many such events in other London hotels, my experience has been that there have often been problems with intrusive noise, inconsistent service levels, rooms with difficult climate control, and all too frequently dreadful coffee. Often with no natural light. From the moment I arrived (once I had located the entrance which is in Kensington Road not Kensington Court), staff were immediately, friendly, helpful and anticipative. The room was very quiet and we were not disturbed at all during our session. We were able to get the room at just the right temperature for everyone. The coffee was freshly made and full of taste. Overall, hard to fault.

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank MASWScreenwriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, January 17, 2013
I was so happy to read your positive feedback on our conference and banquetting facilities. The Windor Suite is a great room that is not your average conference room so I was delighted that we met yours and your delegates expecations. Please do come and use us again in the near furture.
With my kindest regards,
Andrew Pike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pawleys Island, SC, USA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 9, 2013

My wife and I had occasion to spend two nights in London on a trip to visit friends in the UK. The hotel is a little pricy by world standards but not in London. Service was great and the staff could not do enough to assure our visit was pleasant. If you stay impress you friends by using the Bentley.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank copterjon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, January 17, 2013
Many thanks for taking the time to write your kind feedback. I was so happy to read that we met your expecations during your stay and I do hope that you will stay with us again in the near future. Our Bentley will be there to pick you up at anytime. I have passed on your kind words to my great team here at the hotel.
Kind regards,
Andrew Pike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Milestone Hotel

Property: The Milestone Hotel
Address: 1 Kensington Court | Kensington, London W8 5DL, England
Phone Number:
Location: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in London
#2 Luxury Hotel in London
#3 Business Hotel in London
#4 Romantic Hotel in London
#12 Family Hotel in London
#14 Green Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 62
Official Description (provided by the hotel):
Elegant Hotel housed within a meticulously restored Grand Victorian Mansion dating back to 1883. ... more   less 
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Also Known As:
The Milestone Hotel London, England

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