At the Milestone you certainly get what you pay for.
This was a one off for my partner and myself (new years eve) as I don't typically make a habit of staying in 5 star hotels, but it's the type of place you wish you could always afford to stay when you need/want a hotel. If you took advantage of every little thing they offer you, you'd begin to wonder how other hotels get away with doing so little for their guests.
It's very cosy and richly decorated (as the building itself dates back to the 1600's) which I think beats any "modern" establishment hands down, for warmth, character and charm.
The staff have excellent initiative, are very friendly and always ready to help. They upgraded my room when I checked in which was very pleasant surprise. The room itself was great, very large and very quiet and even featured things like power socket adapters which is very smart. There was a personalised hand written welcome card from the manager in the room. Fran, our concierge, is a top bloke with good knowledge of the area. They have a very efficient room service that must communicate with the front desk because free snacks and drinks were delivered while we were out!
They have the most helpful cleaning staff I've ever encountered at a hotel. I interrupted a busy cleaner to request some storage bags and she helped me out immediately with exactly what I needed. Upon checkout, reception securely stored our bags and gave us bottles of water for our stroll in the park.
The indoor heated pool (with resistance jets) is fun and perfect for a relax, and we had the whole thing to ourselves! Ample towels and bottles of water are readily available next to the pool too. There is also a well stocked gym right next to the pool. This area also features a handy computer with printer.
The bar offers free generous snacks with any drinks and the bar tender was friendly and knowledgeable.
The location is excellent. Directly opposite the park. Close to the tube. A very short walk to a large supermarket (Whole Foods). Many restaurants to pick from if you're not eating at the hotel (we ate next door at Zaika which was excellent).
It's very hard to fault a place as hard working as this, but if I was to split hairs I would say that there were a couple of things that just needed tightening in the room (as in screws for the floor and wall fixtures). Also a vacuum under the bed wouldn't go a miss (if it's possible to move such a large bed!).
Thanks Milestone for a great start to 2013. Overall, an easy 5/5.
- Official Description (provided by the hotel):
- Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more less
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- Also Known As:
- The Milestone Hotel London, England