I have stayed at this hotel only once and it shall remain that way. The service is excellent, the staff hugely courteous, and the potential for elegance undisputed (despite one elderly man wearing an "Aman Junkie" t-shirt for dinner). The beds and pillows are superb. However, the hotel is horribly cramped, the bedrooms minuscule with inadequate wardrobe space, and the overall atmosphere is that of a dolls-house. The dining room is the worst example of the cramped feeling, with tables inadequately spaced, and the prices are higher than the Ritz or the Goring. The dining atmosphere was made unbearable by an electronic piano being played in a confined space which was deafening. The service was slow, indeed incredibly slow, and the Head Waiter tended to the arrogant. The food was good, indeed at times very good, but not exceptional (though I know of no other hotel today where wild smoked salmon is carved at the table and the £21 price tag for this first course is not so exorbitant given the generous quantities offered and the quality of the product). On the other hand, the lack of space makes any experience of this hotel claustrophobic. The location is too far West which means it is a useless if a trip to London involving any City business. Though outwardly elegant, place lacks the class of The Goring or The Ritz.
- Official Description (provided by the hotel):
- Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more less
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- Also Known As:
- The Milestone Hotel London, England