The Milestone Hotel was a wonderful experience - beautifully decorated rooms with incredibly professional staff that tried to go the extra mile to make our experience special. The hotel was fairly conveniently located in High Kensington, and also fairly affordable (after discounts). I would definitely recommend this hotel for special occasions, as they definitely made ours more memorable.
Service: From the moment you check-in, the entire experience was exactly as many guests have previously espoused: incredible. From champagne and cake for the birthday celebration, to canapés in the evening, all staff were friendly, professional and helpful. The concierge was especially helpful with reservations and recommendations, and the doorman was delightfully cheery as always.
Rooms: Despite my preference for more contemporary fare, my partner still loves the traditional Victorian-era style rooms, and this fitted the bill perfectly. Dark wood, warm carpet and fantastical wallpapers were the order of the day in our “Princess Suite”. The living room was large enough, with a couch, TV and work-desk. There was a separate make-up table, and the bathroom was large and spacious. Only complaints were that the bedroom was a little on the small side (but definitely not cramped), and that outlets in the living room were hard to find.
Amenities: We absolutely loved the little thoughtful gifts and amenities left around the room, such as reading lights that clipped onto your book, personalized namecards (cliched but quite cute), and a selection of tea. Amenities in the bathroom were also absolutely fantastic - towels were plentiful and fluffy, lotions/soaps were abundant.
Location: About a 5 minute walk from the tube station, and located close to bus stops, the hotel had good options for transportation. Harrods (and Knightsbridge) were walkable on a sunny day, but still a good 20-25 minutes away. For restaurants/bars and convenience stores, there were also decent (but limited) options within a walkable distance.
Shower: My only major complaint about the room was the integrated shower/bath. As a bath it was great, but as a shower it proved a little awkward. The bath was elevated, which made getting in and out a bit of a pain, and the width of the bath was quite small, which didn't make showering very enjoyable.
Facilities: Being a boutique hotel, it would be unfair to expect it to have facilities such as a pool and gym. The hotel tried (with the spa and gym), but honestly, the limited size really worked against it. We were not terribly disappointed, since we were not expecting much, but just a word of warning.
Bar: Although we did not get to try the restaurant, we did grab a drink at the bar. The interior is beautifully decorated, but service was honestly lacking. We had to wait over 15 minutes to be served, perhaps we were just unlucky!
- Official Description (provided by the hotel):
- Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more less
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- Also Known As:
- The Milestone Hotel And Residences London, England