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The Milestone Hotel and Residences
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    Reviews (2,082)
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    All reviewskensington palaceafternoon teastables barred carnationwelcome drinkthe entire staffrose petalsfavorite hotellittle touchesturn down servicekensington high streetthe general managerhyde parkwonderful hotelevery member of staffsmall hotelthe ritz
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    1,306 - 1,311 of 2,082 reviews
    Reviewed October 9, 2012

    Thanks to previous reviews that drew my attention to another boutique, and yes expensive, gem of a hotel in a convenient setting for our recent leisure visit in London. When one arrives as early as us (0730) and to be warmly greeted by many staff, offered tea while the room was prepared by 0900 - that's a standard that equalled another boutique hotel we used last year. The doorman remembered our names every day. The superior room had all the quietness with the amenities one expects. We ate only breakfast in the restaurant and it met our needs until night. Well equipped gym was our daily jet lag fix. Close to a tube station,buses to the centre adjacent, and good eateries in the high street.And of course the park straight opposite.

    Room Tip: 2nd floor or higher, or face side street , away from traffic noise
    • Stayed: October 2012, traveled with family
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    2  Thank SydneyDavid
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded October 10, 2012

    Thank you for taking the time to post your review. I was happy to read that we managed to accommodate you upon your early arrival to the hotel and that you enjoyed your stay and the Kensington area. The park is absolutely beautiful this time of year and I do hope to be able to welcome you back to us soon. I have passed on your kind words to my great team who make all these things possible.
    Kind regards,
    Andrew Pike
    General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed October 7, 2012

    We returned to the Milestone Hotel on 30th September to celebrate our 40th wedding anniversary. This was our first visit since our wedding reception there in 1972 and I managed to keep it as a surprise from my wife until the last minute. It was therefore a very special visit for us both.

    The build up to it involved the co-operation of the hotel staff who were very supportive throughout making suggestions to ensure that our visit would be perfect. And so it was. From the second we entered the hotel to the second we left, we were treated to a level of service which made us feel very special. This attitude was prevalent in every single member of staff with whom we came into contact. What struck us was not just their courteous, helpful nature and a genuine willingness to please, but the attention to detail which we had never experienced before in any establishment - detail ranging from cards of congratulation from several of the staff in our room, to individual menus printed purely for our lunch. The food was second to none with the restaurant staff adding to the occasion by joining in our celebration and contributing so much.

    The standard of accommodation was outstanding with everything perfect. A further experience was yet to unfold however. After relaxing in the lounge with a drink, we returned to our suite only to find the room lit by candlelight. Red rose petals had been scattered throughout, even in the bathroom, slippers placed at each side of the bed, soft music was playing and a bottle of iced champagne had been placed together with exotic strawberries in chocolate. We were totally blown away.This must be the ultimate!!

    We cannot thank the Milestone enough for what they did for us. This is an exceptional hotel - you must try it.

    Stewart C

    • Stayed: October 2012, traveled as a couple
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    2  Thank Stewart C
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded October 11, 2012

    I was so thrilled to read your feedback. Many thanks for taking the time to leave this great feedback. I was delighted that you and your wife enjoyed your stay and that everything went to plan with your surprise. I have passed on your kind words to the team and please do not leave in another 40 years before your next visit !!!
    With my best wishes,
    Andrew Pike
    General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed October 5, 2012

    A truly special hotel. Have spent time at a number of superb hotels but none can touch the sheer elegance of the Milestone. The warm and friendly staff leave no stone unturned to make sure that the guests have everything that they require. On returning from our evening meal we were overwhelmed to find that the room had been decorated with rose petals and was bathed in candle light. A brilliant touch. Go treat yourself, you won't regret it!

    Room Tip: Go that extra mile and treat yourself to a suite
    • Stayed: September 2012, traveled as a couple
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    Thank hgfhants
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded October 10, 2012

    I was so glad that you chose to spend your anniversary with us and that you enjoyed your stay. We pride ourselves on the little touches we provide to our guests and was delighted that we met your expectations with the romantic turndown we arranged for you and your wife.
    I do hope that you will return to us once again in the near future.
    Kind regards,
    Andrew Pike
    General Manager

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    Reviewed October 1, 2012

    So many hotels in number to choose from but the previous reviews made this almost an obligatory choice.Great location and the staff are excellent in making you welcome and delivering a very personal and attentive service.
    The facilities and the ambience are first rate and I would have no hesitation in enjoying the experience again.
    A great team of people running a special hotel.

    • Stayed: September 2012, traveled as a couple
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    1  Thank Peter B
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded October 3, 2012

    Many thanks for taking the time to leave your feedback. I was so pleased that we met your expectations and that you enjoyed your weekend stay with us. I have passed on your very kind words to the great team I have here and do hope that you visit us once again very soon.
    Kind regards,
    Andrew Pike
    General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed October 1, 2012

    From the first moment we were met at the door to the Milestone we were blown away by the truly real level of concern, support and warmth of the entire staff of the Milestone. The Sr Concierge Jose is a magic man, he knows all the best spots and his experience made this part of our vacation more than special! An example of the commitment to the client that Milestone represents is that when we were unable to attend a West End theater at the VERY last minute due to illness, Jose was able to obtain a refund (minus admin charge). OUTSTANDING is all we can say, for the whole Milestone team!!! While not the cheapest hotel in London, if you want a 5 star personal experience you can't do better than the Milestone and it's team.

    Room Tip: The Deluxe room we had was very good with a great view onto the Park but it is strictly for two people, not a lot of extra space - grin.
    • Stayed: September 2012, traveled as a couple
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    1  Thank John W
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded October 3, 2012

    I was so happy to read your comments following your recent stay and many thanks for taking the time to do this. I have passed on your kind words to Jose and his team. They along with the rest of the hotel team always try their hardest to deliver good honest customer service at all times.

    When you return to the UK please do come and stay with us again.

    Kind regards

    Andrew Pike
    General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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