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“Wonderful!” 5 of 5 stars
Review of The Milestone Hotel

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The Milestone Hotel
Ranked #3 of 1,070 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Värnamo
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Wonderful!”
5 of 5 stars Reviewed April 1, 2012

This is an excellent hotel, we enjoyed every minute and had a smile on our faces all day long. It was such a treat to stay here in a friendly and luxurious but still relaxed atmosphere.
The salmon at breakfast and the chicken sandwich at afternoon tea were divine.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank BettanB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,628 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (348)
Date | Rating
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English first
Leamington Spa, United Kingdom
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed April 1, 2012

My wife and I had a three day break here a couple of weeks ago and really enjoyed it. It doesn't have the enormous public areas and rooms of some London hotels: instead it is 'compact and bijou' along the lines of old Edwardian London clubs, which gives it a nostalgic cozy air that suits us just fine.

We ate out for two nights and only took one dinner at the hotel. It's usual to explore different nearby eateries when staying at a hotel, but I highly recommend taking at least one dinner here - the cuisine is first class in every way and the service and ambience top notch.

At breakfast on the first morning we experienced a calamity of major proportions when a waitress in training spilled the entire contents of the tea and hot water pots as she endeavoured to place them from her incorrectly-held tray onto our table. A lot of the boiling hot liquids splashed over my wife, narrowly missing contact with her skin thankfully. Could there be a truer test of customer service recovery? I'm pleased to report the hotel distinguished itself - express dry cleaning my wife's tops and unpacking them with her to make absolutely sure all was satisfactory, and placing a personal note of apology from the Manager in our room along with a complimentary bottle of wine.

We really enjoyed our stay and were very well looked after.

Room Tip: Try and get a room overlooking Kensington Gardens; afternoon tea is a must and try dinner in the res...
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, April 7, 2012
Thank you so much for taking the time to give us your very valued feedback following your recent stay with us. I am delighted that you enjoy your short break with us in London and that we ticked the right boxes in terms of ambiance and above all our service. Thank you for being so understanding about the accident in the restaurant at breakfast. I am pleased to note that you feel we responded in an appropriate way. I know that our breakfast team were highly concerned and most relieved that no-one was hurt.
We very much hope to be able to welcome you back again very soon.
Kind regards
Andrew Pike, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
644 reviews
178 hotel reviews
common_n_hotel_reviews_1bd8 416 helpful votes
5 of 5 stars Reviewed March 28, 2012

I haven't contributed here for a long time but this charming hotel has encouraged me to review again. The hotel is very handsome both inside and out with fabulous views over Kensington Gardens but it's most outstanding element is the very personal levels of service. The hotel feels intimate and cosy, unusual for central London. The staff are extremely friendly, helpful and efficient. The rooms whilst not huge are richly decorated and unique. Breakfast is good though the dining room is a little twee for me. The Stables Bar is minute but pleasant for a post theatre drink and you can overspill into the lovely Conservatory. And a great location for the Royal Albert Hall. All in all, delightful.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank mrstraveller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, April 7, 2012
Thank you so much for your wonderful feedback following your recent stay with us in March.
I am always most reassured to read that it's our personal and friendly service that is most appreciated so thank you for mentioning this. Each one of our 57 rooms and 6 apartments are individually decorated with literally no two rooms the same and we find that many regualr guests have picked their own list of personal favourites.
We are proud to have a long-standing partnership with the Royal Albert Hall, our near neighbour and enjoy looking after many guests who are attending specific events and shows there.
We very much look forward to welcoming you back again very soon we hope to the Milestone.
Kind regards
Andrew Pike, General Manager, Milestone Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alabama
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed March 28, 2012

My family and I recently stayed at the Milestone, and we could not have been more pleased. A smaller hotel located right in the heart of Kensington, it was in a very convenient place, which made sightseeing easy. We had two suites, which were quite large and accommodating. They were also most clean and neat, and there were some nice little touches, such as a plate of small fruits provided every evening.
I was most impressed with the level of service, which was impeccable. All members of the hotel staff knew us by name, were solicitous of our needs, and were always most polite. Not even my sometimes-rambunctious 9 year old could rattle them, and their courtesy was always extended to my children, which was most appreciated.
The hotel has a wonderful and renowned restaurant. We originally had a dinner reservation but instead opted for a late afternoon tea, which was a big hit with the children in particular. While I enjoyed the tea as well, the hotel’s cozy bar was my favorite. After each fun but tiring day of sightseeing, I would camp out there – very relaxing!
The only qualm – and it is quite small – concerned the breakfast, as it was a tad skimpy compared to breakfasts provided at some of our other stays in England. The relatively small size of the hotel’s dining space may be the culprit there.
The Milestone is quite expensive, but we had such a wonderful time that I smiled as I reviewed the bill. It was worth the splurge!

  • Stayed March 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank rorytory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, April 7, 2012
Thank you so much for your kind comments and feedback following your recent stay with us.
I am delighted that you enjoyed our service and small touches and especially pleased that you were able to make use of Cheneston's for a late Afternoon tea.
Whilst I'm pleased that you enjoyed breakfast, I note that you felt a little more choice would have been appreciated. We do try and ring the changes with one or two seasonal extras and even if we do not have the space to offer a more extensive range of items we are usually able to provide one or two additional items upon request and will always go the extra mile with any specific favourites where we are aware of these. I'm delighted that you enjoyed spending time with us with your family who I know we enjoyed looking after!
Warm regards
Andrew Pike, General Manager, Milestone Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 23, 2012

Stayed here for a week last August for a girls trip with my young daughters and the service and accommodations could not have been better. Both Neil at the front desk and Neil the concierge were incredibly helpful and Pedro gave the kids a wonderful tour that was part of the family package we booked. We had a wonderful dinner in cheneston's one night with my parents who were visiting at the same time - highly recommend the Dover Sole! This trip was a very special splurge for us and this hotel did not disappoint.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank wooches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilestoneGM, Front Office Manager at The Milestone Hotel, responded to this review, March 28, 2012
Thank you so much for your kind words about your stay with us. I was delighted to read that we met your expectations in our restaurant and with Pedro, our fantastic Butler, showing your children around the hotel. That has proved very popular with our younger guests.
I sincerely hope that we have the chance to welcome you and your family back to the hotel in the near future.

Kind regards,
Neil Anderson
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 23, 2012

I travel every week to London and it's been a very pleasant surprise to discover The Milestone. Excellent service, taking care of every need. Good restaurant also, including an amazing wine list. Finally, the location is perfect. Will repeat.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank abernad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review, March 29, 2012
Dear Reviewer

Thank you for reviewing The Milestone Hotel

It’s wonderful to read that such a regular traveller as yourself rates us so highly. We are always especially delighted to read comments about our restaurant Chenestons from our repeat guests, and hope that we will remain your first choice for your stays in London.

I sincerely hope to welcome you back to The Milestone Hotel again soon, and I look forward to meeting you.

Kindest regards

Geoffrey Wild
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 20, 2012

This hotel is a luxurious place to stay. The facilities are excellent which include a pool and a gym. The staff could not have been better and pedro the butler was great showing us round the hotel and resolving any issues. The area could not be better near hyde park, the tube and museums. A big thanks to all the staff and I could not thing of anything bad about the hotel. We would recommend this hotel and will come back in the future.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Colm H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review, March 22, 2012
Dear Reviewer

Thank you for your lovely review of The Milestone Hotel

I am happy that you enjoyed the hotel tour with Pedro; he does thoroughly enjoy showcasing our lovely property. I am happy that you managed to visit some of the many Museums and attractions in our local area. I have made a note to give a special thank you to our team at the next team meeting as they thoroughly enjoy hearing how much our guests appreciate their service.

I sincerely hope to welcome you back to The Milestone Hotel again soon.

Kindest regards

Geoffrey Wild
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Milestone Hotel

Property: The Milestone Hotel
Address: 1 Kensington Court | Kensington, London W8 5DL, England
Phone Number:
Location: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in London
#3 Business Hotel in London
#3 Luxury Hotel in London
#4 Romantic Hotel in London
#12 Family Hotel in London
#14 Green Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 62
Official Description (provided by the hotel):
Elegant Hotel housed within a meticulously restored Grand Victorian Mansion dating back to 1883. ... more   less 
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Also Known As:
The Milestone Hotel London, England

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