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“Horrendous queues for breakfast” 3 of 5 stars
Review of St Giles London - A St Giles Hotel

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St Giles London - A St Giles Hotel
Ranked #601 of 1,072 Hotels in London
Island of Malta, Malta
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Horrendous queues for breakfast”
3 of 5 stars Reviewed November 20, 2013

Nice hotel in an excellent location just off Oxford Street. Rooms were adequate, but some of the agents at the desk could be better. However my worst experience ever in a hotel, was the horrendous queues for breakfast. If you go down after 8.00am for breakfast it will probably take you a full hour. Something must be done as it's simply not acceptable.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,972 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Bergen, Norway
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 20, 2013

Trust me, you don’t want to stay here. Nobody wants to stay here. This is a horrible place and, with out question, the absolute worst hotel I’ve ever had the misfortune to stay in.

The location is brilliant, but does not in any way make up for the awful hotel experience.

Staffs are rude and unaccommodating (And I’m from Norway. We’re known for our atrocious service and unbelievable rudeness).
Elevators do not work. I spend more time waiting for the elevator, and walking up and down the stairs, than I did traveling back and forth from Norway.

My room, I think, was a converted broom-closet. When I opened my suitcase there were no floor space left, so it was impossible to move around the room.

The blinds were inside the window and would not pull open. You could open and close them; witch made them look like bars in front of the window, and created a wonderful jail ambience.
The window itself only opened few centimetres so taking a look outside was impossible.

“Breakfast” was included. And I’m using the term “breakfast” loosely.
Not knowing better we tried to get breakfast at nine thirty the first morning. But there was a forty-five minute wait. And a line that went from the dining room all the wait down into the reception.
Not wanting to spend our holyday waiting in line for breakfast we left.
Next morning we were back at eight. The line was smaller. But that was only the first line. When inside we got handed a tray and had to stand in an endless line that slowly moved past the buffet.
IT IS NOT WORTH IT! The breakfast is one the most distasteful tings I ever tried to eat. And I was surrounded by miserable faces. No smiling. No laughter. No talking. No sounds that for me are closely connected to eating.

The very nice taxi driver that took me to the airport after I was finally realised, told med that the “hotel” is actually a converted YMCA. That explains a lot.

  • Stayed November 2013, traveled with friends
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank DivineMadness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these London hotels

Atherstone, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 19, 2013

Stayed as a group of 8 for one night whilst celebrating a friends birthday. The hotel is in an excellent location. Check in was straight forward and the rooms were all ok. The hotel is very large and the only real fault is that there are only 4 lifts, and there was always a large queue for them. We had the breakfast to go which was easy and quick and very nice - I did notice that the queue for a full breakfast was horrendous and from conversations had this seemed to be a regular occurrence. The bar was nice and comfortable and the prices were typical of London. I will definitely return to this hotel

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 19, 2013

Just back from a fab weekend break in London.This is the third time we have stayed at the St Giles, and we would never now book any other hotel. The location is prime - just next to Tottenham court Road, within easy access of the subway and central for everywhere we wanted to visit. The staff are polite, courteous, and nothing is a bother. As usual, our room was clean warm and well equipped ......from fridge to hair dryer.......well done St Giles yet again.

Room Tip: Love the delux room.......separate sitting area
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Debbie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed November 19, 2013

This is a very large hotel with 670 rooms, but only 4 elevators to transport all the guests up & down 12 floors. Waiting time for the lifts can, during weekends, be as much as 10 minutes. Not to mention waiting in line to get into the breakfast restaurant (which resembles a school cafeteria), then wait in another looong line to get the actual breakfast. If you eat what is offered, you will at least not leave hungry.

It’s officially 3* rated, but is (with Scandinavian standards) a tourist class hotel.
Due to the insufficiency of lifts and the presence of stairs, the hotel is not suitable for wheelchairs and disabled people.

The staff is somewhat uninspired, but not unfriendly.

We stayed in a reasonably sized twin room on the 1st floor for 4 nights. The bathroom was good and appeared to be newly refurbished. The room itself a bit "tired" with a stained wall-to-wall carpet. Luckily the room faced one of the quieter streets, so we were not disturbed by noise from the main street (Tottenham Court Rd).

You have to pay for WiFi, both in the room and in public areas. (Nicholson's pub, The Tottenham, corner Oxford St/Tottenham Court Rd, have free WiFi).

The advantages with this hotel are the location near Oxford Street and the room prices. But you get what you pay for…

If you want some nice restaurants, visit nearby Charlotte St.

Room Tip: Avoid rooms on 11 and 12th floor as they are not refurbished (according to receptionist)
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank travelagent12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Midlands
Level Contributor
51 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed November 18, 2013

Nobody is going to rave about this hotel, but apart from some issues it would be difficult to slate it either. The best thing is the location in Bloomsbury, walkable to Oxford Street, British Museum (and Museum Tavern - top tip for real ale and good wine). If you get a good deal book it! Breakfast is very ordinary and queues can be long to get served so allow for this.
Check in was friendly as was the concierge. Well designed in that rooms are at an angle and don't overlook each other, but an awful modern concrete exterior. This is a big city hotel with lots of rooms so don't expect seclusion and special treatment.

Room Tip: They are all quite similar really!
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank BladeWestMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlisle, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 18, 2013

Hotel just situated off Oxford Street, ideal for shopping and landmarks of London. Stayed in double room for two nights, slept well both nights, beds are rather hard to sleep on though. Room was small and clean. Stayed on first floor, room only basis, however plenty of eating places near by. Price reasonable. For the amount of staff on the check in/reception area, they could have took more time being friendly both at check in/out time. They were efficient but weren't welcoming. If visit London again, would use a different hotel even if had to pay that bit extra.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank nichol65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St Giles London - A St Giles Hotel

Property: St Giles London - A St Giles Hotel
Address: Bedford Avenue, London WC1B 3GH, England
Location: United Kingdom > England > London > Bloomsbury
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Suites Swimming Pool
Hotel Style:
#6 Casino Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — St Giles London - A St Giles Hotel 3*
Number of rooms: 665
Official Description (provided by the hotel):
Location Location Location! The St Giles London (A St Giles Hotel) is arguably one of the most central hotels in the capital. Guests can walk to many major attractions and places to visit. Located in the heart of the West End, only 50 yards to Tottenham Court Road Station. Rooms are compact but well appointed, with a range of standard, deluxe and executive rooms for all budgets. ... more   less 
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Also Known As:
St Giles Hotel London
London St Giles Hotel
St Giles London - A St Giles Hotel England

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