My favourite hotel in London. Ok, so it's not Claridges.....or is it??!!
In terms of customer care, attention and service, I think it warrants 5*
If a room is available, the Reception staff are very obliging, often organising an early check-in. They are always very helpful, friendly and interested in your stay.
The bar-staff are very professional, remembering you and the drink you enjoy, every time you return to the bar.
The Concierge are really attentive and engaging. Helping with bags, arranging transport and helping with directions.
I stay at this hotel often, because it is in a fantastic location, central to the West End and Theatre-district. The hotel is very reasonably priced (which means I can afford to see even more shows during my stay!) and has outstanding facilities, including a gym and swimming pool.
I highly recommend this hotel.
Ok, so it's not Claridges...or is it??!!More