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“All ways perfect” 5 of 5 bubbles
Review of St Martins Lane London Hotel

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St Martins Lane London Hotel
Ranked #69 of 1,077 Hotels in London
Certificate of Excellence
Kingston upon Thames, England, United Kingdom
1 review
“All ways perfect”
5 of 5 bubbles Reviewed October 1, 2013

I have stayed at this hotel more than the once, and every time it meets my standards with the addition of friendly attentive staff. The restaurants food is excellent with the front of house team being truly professional. Sam the restaurant manager is kind and skilled at his work, making me and my friend feel welcome and able to enjoy the high quality we expect.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Luke M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, October 23, 2013
Dear Luke M,
Sam will be thrilled that he helped to make you and your friend feel so welcome in Asia de Cuba, and we are happy to hear that continue to enjoy the high level of guest service we offer at St Martins Lane. Please come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,435 reviews from our community

Traveler rating
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    628
    170
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (422)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Commack, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 30, 2013

My husband and I stayed here for a week at the end of September. I don't think you could stay at a better location; we were able to walk to almost everything and being so close to Covent Gardens was fantastic. We had a studio suite (#205) and the room was large. There were no "drawers" for clothing but there were two sets of shelves and although I brought way too much clothing there was plenty of room. Everything was modern and sparse - exactly how I like it. I think this was the first hotel I've stayed at where I didn't have to request extra towels. The towels were thick and huge and we had at least 6 bath towels at any given time. Bathroom was very large, modern and immaculate. The staff was incredible. They greeted us by name each day and were warm and helpful. All of our requests, for example the coffee/tea set up, were responded to IMMEDIATELY. I was hesitant about going to London with nothing more than a bucket list of places we wanted to visit but the concierge(s) were incredible. Joey and Mike provided information, reservations, suggestions, etc. every step of the way. We even got a last minute reservation for tea at the Ritz, which usually needs to be booked months in advance, thanks to Joey. There is nothing they could have done to make this trip any better than it was and this was one of the most fantastic trips we've ever taken!

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Phyllis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, October 23, 2013
Dear Phyllis,
Your wonderful review is greatly appreciated and we are all delighted that you and your husband had such an enjoyable week with us. Thank you for your great review. Joey and Mike will be touched that their efforts helped to make your stay so memorable. Please come back to see us again soon. Nicole.messham@mhgc.com would love to hear from you with details of your next visit.
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San Francisco
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed September 28, 2013

I stayed 3 nights while in a business trip in London. The room is small, but clean and nice. Bathroom is super clean and modern. I stayed in the 325 room, which has an awful view, but I didn't need one. I don't recommend the hotel with you're traveling accompanied, because the design of the room is perfect for one person, that's it. Staff is super nice and helpful. They have partnership with a fitness center next door, which is very convenient. Hotel location is great: close to Trafalgar Square, Covent Garden and other attractions and main transportation. I would go back!

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BibiLeite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, October 23, 2013
Dear BibiLeite
We are so pleased you loved the location of the hotel and that you would like to come and stay with us again. Next time you visit we would be happy to show you some of our larger rooms as St Martins Lane is a great hotel whether you travel alone or with a guest, please get in touch with Nicole.messham@mhgc.com so that she can personally oversee your next visit.
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Ventura, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 22, 2013

We received excellent service from the time our cab pulled up in front of the hotel. The room was great. Not large but very comfortable. The beds and bedding were amazing. All the hotel and restaurant staff went out of their way to make our stay a great one.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Howard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, October 23, 2013
Howard, it’s great to hear that you loved your time at St Martins Lane and that our team helped to make your stay so enjoyable. We hope you have the opportunity to come and see us again soon, Nicole.messham@mhgc.com would be delighted to personally oversee your next stay so make sure you let her know when we can expect you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed September 21, 2013

This hotel from the second you walk in you are treated like royalty with the staff falling over themselves to help you. Rooms are a little small and you have to enter the gym box by leaving the hotel, but the rooms are so clean, bathroom is amazing. The bar downstairs is very trendy with the cocktails made with perfection. The breakfast buffet is outstanding with everything you will need but the cooked food can take a little longer. The times are great though with breakfast served from 6.30 - 11 (never had that before). Great hotel, amazing location and helpful staff!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EdelleMcCrudden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, October 23, 2013
Thank you EdelleMcCrudden for your fabulous review. We are so pleased you received such a warm welcome at St Martins Lane and had the opportunity to enjoy some of our tasty cocktails whilst you were with us. Please let Nicole.messham@mhgc.com know when you are coming back so that she can make sure you have everything you need on your next visit. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
52 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed September 17, 2013

Great location close to all that beats in this vibrant city.
The rooms are a little small but that is London and when you are in the location of this hotel, who cares.... Walk out the cool door of this hotel and you are 3 minutes walk to some of London's best atractions and if you like trendy bars and a vibrant atmosphere the streets around this hotel go off after work so you will have no trouble finding friends and quality drinking establishments. The hotel is super trendy and modern and has a cool bar/restaurant on the bottom floor, along with some of the coolest teeth seats I have seen. The rooms look over the bustiling streets or the old London rooftops and have some cool features such as mood lighting and a nice roomy bathroom. The beds are super comfy after a day of exploring London streets and the blinds will keep the light out if you have had a big night. We found the service here really good, especially the concierge service. My wife had wanted to do High Tea in London and I had left it a tad late... After calling around I had no luck. One call from the concierge and I was out of trouble as he swiftly made a booking at one of the best high tea's in London. When we arrived at the High Tea we were treated to some extra special attention due to our concierge friend and contact. This was super cool and helpful. So make sure you use the well connected and knowledgable concierge. The hotel has a car park at the back if you happen to be driving like we were and a host of breakfast places around. Enjoy thuis trendy and modern hotel that is in one of the best locations for a fun stay in London.

Room Tip: Speak to the concierge to get the low down on the good places to visit that are off the tourist trac...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, October 17, 2013
Dear Ryan,
Wow your review encompasses all aspects of our hospitality and how we have managed to make this an unforgettable weekend for you and your wife.We are pleased to read you had such an amazing time and our concierge team were able to assist you in experiencing the 'must do' high tea. Myself and our team are always happy to pre arrange any requests you may have, please feel free to email nicole.messham@mhgc.com. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
3 reviews
4 of 5 bubbles Reviewed September 17, 2013

Awesome modern hotel in a perfect location. Friendly & helpful staff. Decor that wows and a nice bar to spend the evenings. The suite with the open air patio was ideal for the summer

Plenty of options for F&B within a 5 minute radius

Room Tip: Suites with the patios are a must try!
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anshul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IsabelleFowkes, Guest Experience Manager at St Martins Lane London Hotel, responded to this review, April 13, 2016
Anshul K,

Thank you for your feedback from your stay St Martins Lane.

I am excited to let you know that since your stay with us we have had a stunning renovation and we now have a brand new bar, Blind Spot with bespoke cocktails and a hidden entrance. Asia de Cuba our iconic restaurant has had a make-over including a mouth-watering new menu and we also have a brand new cosy lounge area just off the lobby where you can enjoy a brand new afternoon tea,

I hope that we are able to welcome you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St Martins Lane London Hotel

Property: St Martins Lane London Hotel
Address: 45 St. Martin's Lane, London WC2N 4HX, England
Phone Number:
Location: United Kingdom > England > London > Covent Garden
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Family Hotel in London
#58 Business Hotel in London
#62 Romantic Hotel in London
#63 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — St Martins Lane London Hotel 5*
Number of rooms: 204
Official Description (provided by the hotel):
Located in the bustling Theatre district in London’s Covent Garden, St Martins Lane is a dramatic and daring evolution on English luxury. This boutique hotel retains all the youthful, unexpected charm of a London hideaway, at the very heart of the art-loving, energetic West End. St Martins Lane is truly a hidden gem – a newly renovated lobby welcomes guests into high-concept design with the sophistication of a modern museum and the joy of a carnival light show. The soaring and theatrical space, a reinterpretation of Philippe Starck’s original lobby, plays with colour, proportion, and movement in a way that energises every guest and inspires active self-expression for the duration of the stay. Guests can begin their journey in the Den, a modern gathering place and decompression zone. Situated just off the lobby, the Den is the perfect place to enjoy Afternoon Tea, play a game of backgammon or sip on a Gin & Tonic. The decor is warm and sophisticated with a tongue-in-cheek British flair – even the art on the walls is irreverent, animating the space with larger-than-life portraits and visual puns. Embrace the journey with a striking new look from London’s finest hairdressers at the neighbouring Jones & Payne salon. Luxurious treatments and innovative vision make this salon a place of new beginnings and creative expression. At night, guests will find a hidden entrance to Blind Spot, an innovative cocktail bar, behind the tea counter’s posh facade. Blind Spot is a golden cocktail sanctuary designed like a modern hunting lodge and inspired by the colours and aromas of exotic tea leaves. Light and colour continue to enhance the guest experience in every corner of St Martins Lane - interactive light displays brighten each room, transforming them into spaces of youthful excitement and changing mosaics of colour. Special garden rooms offer private patios and floor-to-ceiling windows that invite the vibrancy of the city into every room. At the newly renovated Asia de Cuba, concept chef Luis Pous joins restaurateur Jeffrey Chodorow to offer a dynamic Latin-Asian fusion menu in an inspiring space. Guests can explore all the unpredictable delights of London and end the day with an invigorating workout at Gymbox Covent Garden, London’s most unorthodox fitness experience. ... more   less 
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Also Known As:
St Martins Lane London Hotel London
Hotel St Martins Lane
St Martins Lane London Hotel England

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