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“The hotel is overpriced in comparison to other hotels of the same standard.”

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St Martins Lane London Hotel
Ranked #80 of 1,068 Hotels in London
Certificate of Excellence
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“The hotel is overpriced in comparison to other hotels of the same standard.”
Reviewed February 15, 2013 via mobile

The hotel is hip and trendy and I cannot fault the cleanliness however, it was overpriced in our opinion. The room, the most basic, was £264 per night, and was very small indeed. There was no tea/coffee facilities in the room either. Breakfast ended up being over £50 just for 2 Eggs Benedicts and some items from the Buffett.

However, on arrival we had a great greeting from a lady called Deborah, which was a good start. The bar was buzzing and the table service was great.

There was nothing special about the experience really, even the very modern decor is now a little dated! Therefore we would not return or recommend, based on the number of other great hotels in London.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Breko3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, February 28, 2013
Thank you for your kind comments on the welcome and service in the restaurant in particular. Our rates will fluctuate during peak periods in London, and our website has special offers and promotions throughout the year, including breakfast-inclusive packages. We also have various breakfast menu options as well as a la carte. We hope you will consider returning to St Martins Lane and please let us know at that time so we can oversee your stay.
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  • Sleep Quality
  • Rooms
  • Service
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  • Cleanliness
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Qatar
Level 6 Contributor
154 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed February 15, 2013

Stayed here for a business trip for 3 nights and enjoyed my stay. The room was very artistic and comfortable, but the bathroom was excellent. I didn't stay much in the hotel room except for sleeping in the night but overall I would recommend this place to my colleagues and friends. Not sure, if I would want to stay here with my family though.

Location is JUST RIGHT!

Room Tip: Any room is a good room.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shahzad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, February 28, 2013
Dear Shahzad, thank you for the great comments and we’re so pleased that you enjoyed the comfort and location in particular. Now that you have found us, we look forward to welcoming you back again (and we would also love to welcome your family), please let us know when you are next staying.
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London
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 14, 2013

Loved this hotel, the staff could not have been more helpful and pleasant giving a good relaxed atmosphere. Nice to start a bottle of champagne in the bar and finish it in our room. Very good breakfast selection in good surroundings. Overall a good weekend in London.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SickelmoreLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, February 28, 2013
Thank you so much for the wonderful review, we’re delighted that you had a good weekend with us and hope you’ll be back to enjoy another stay with us before too long. Please let us know when you are next booked with us.
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Hong Kong, China
Level 6 Contributor
151 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed February 12, 2013

5 minutes walk to Leicester Sq station,
and covent garden station,
near to all the theatres and restaurants.

The rooms all have floor to ceiling window and it has a lot of lights in the room,
which I like very much.
The layout of the toilet, closet and the room is excellent.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HongKong1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, February 28, 2013
We’re delighted that you enjoyed the room, the location, the layout and hope business or leisure will bring you back to stay with us whenever you are in London. Please let us know when you are booked to return so that we may oversee your room allocation.
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Toronto, Canada
Level 6 Contributor
106 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed February 11, 2013

Hip, friendly, laid-back sophistication and contemporary artistic chic, in a PERFECT location, close and convenient to just about anywhere you're going to want to be.
Our room had plenty of natural light, an airy feel, and a comfy bed we were hard-pressed to get out of each morning.
The staff were at all times professional, knowledgable and accommodating, yet always in a relaxed and friendly way.
Our thanks for all their wisdom and assistance as we planned our daily adventures, which were many and varied.
My only complaint- the haughty, arrogant air of some of the dining room staff and the way overpriced, lack-lustre breakfast that was two naked poached eggs on english muffin without so much as a sprig of parsley to give the plate some life or colour.
Never under-estimate the merits of a bit of garnish!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ritajeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, February 28, 2013
We’re so pleased that you did stay here and that you enjoyed the service and room. We are always delighted to help with recommendations and reservations whatever the request – to do, to see, to experience – and we are passionate about attentive, authentic service in a friendly and fun style. It is disappointing that the breakfast element fell below expectations and this will be discussed, garnish definitely noted. We look forward to welcoming you back when you are next in London and please let us know when your reservation is confirmed.
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Boston, Massachusetts
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 11, 2013

Stayed at St Martins Lane last week for a business trip and was very pleased with the accommodations and service. The room was comfortable and good sized for me and a weeks worth of business attire and equipment. The bathroom was beautiful...one of the highlights of the room, for certain! The location was extremely convenient to site, the tube, and plenty of great shopping and restaurants. One of my favorite perks was the use of the full gym just adjacent to the hotel. All in all the staff were very responsive, helpful and polite. I have to agree with the last reviewer, however, that it appears that the hotel is in need of a bit of TLC. The carpets and shelving in the room were a bit rundown. I will definitely be back next time I'm in town!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, February 28, 2013
Dear Jessica, thank you for such a great review and it’s lovely that so many elements of the hotel combined to create a memorable guest experience for you. We have some TLC planned for later this year which will include more colour and comfort in the rooms. We’re delighted to note that you will be back to stay with us and please let us know when your next reservation is in place, we look forward to seeing you again at that time.
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Geneva, Switzerland
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 11, 2013

We'd stayed at St Martin's Lane once before and booked a longer trip this time, from Jan 5-11 this year - and it was even better than the last.
Everything that I'd liked about it before - the cleanliness of the rooms, all contemporary white and crisp, fresh sheets, powerful showers - was there. The location is fantastic - close to theatres, Chinatown, shops and the train a short hop away.
What really impressed was the warmth and helpfulness of one of the front desk staff Maria, who checked us in and seemed genuinely concerned about our well-being during our stay.
She stood out in particular because my request the first day to another staff (who was perfunctory and interested only in upselling) for a possible reduction in daily Internet charges (10 pounds a day) was turned down, non-negotiable.
Given the length of our stay and that we were repeat guests, Maria said she would try to get it halved or even waived. We found out it was waived when we checked out.
We were also moved from our first room - water from the shower tended to flow out and into the rest of the bathroom - when we asked and were given a room upgrade.
I do feel though, that Maria was an exception - I agree with an earlier review that some of the staff seemed disinterested and unapproachable.
I'm still going ahead with the excellent rating because all in all it was good value for money - I'd booked early so rates weren't as high, and I had a very comfortable, enjoyable stay.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pslensuisse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesper_Soerensen, Director of Rooms at St Martins Lane London Hotel, responded to this review, February 28, 2013
We are so thrilled that you not only returned to stay with us but also that we exceeded your expectations and thank you very much for the wonderful comments on all aspects of the hotel and service. Your very positive feedback on Maria’s assistance is also highly appreciated, it is good to know that she particularly embraced our core values to ensure a memorable guest experience for you. We hope you’ll be back for a third stay – and more – and please let us know at that time so that we can again oversee an exceptional stay.
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Additional Information about St Martins Lane London Hotel

Property: St Martins Lane London Hotel
Address: 45 St. Martin's Lane, London WC2N 4HX, England
Phone Number:
Location: United Kingdom > England > London > Covent Garden
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Family Hotel in London
#58 Business Hotel in London
#62 Romantic Hotel in London
#76 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — St Martins Lane London Hotel 5*
Number of rooms: 204
Official Description (provided by the hotel):
Located in the bustling Theatre district in London’s Covent Garden, St Martins Lane is a dramatic and daring evolution on English luxury. This boutique hotel retains all the youthful, unexpected charm of a London hideaway, at the very heart of the art-loving, energetic West End. St Martins Lane is truly a hidden gem – a newly renovated lobby welcomes guests into high-concept design with the sophistication of a modern museum and the joy of a carnival light show. The soaring and theatrical space, a reinterpretation of Philippe Starck’s original lobby, plays with colour, proportion, and movement in a way that energises every guest and inspires active self-expression for the duration of the stay. Guests can begin their journey in the Den, a modern gathering place and decompression zone. Situated just off the lobby, the Den is the perfect place to enjoy Afternoon Tea, play a game of backgammon or sip on a Gin & Tonic. The decor is warm and sophisticated with a tongue-in-cheek British flair – even the art on the walls is irreverent, animating the space with larger-than-life portraits and visual puns. Embrace the journey with a striking new look from London’s finest hairdressers at the neighbouring Jones & Payne salon. Luxurious treatments and innovative vision make this salon a place of new beginnings and creative expression. At night, guests will find a hidden entrance to Blind Spot, an innovative cocktail bar, behind the tea counter’s posh facade. Blind Spot is a golden cocktail sanctuary designed like a modern hunting lodge and inspired by the colours and aromas of exotic tea leaves. Light and colour continue to enhance the guest experience in every corner of St Martins Lane - interactive light displays brighten each room, transforming them into spaces of youthful excitement and changing mosaics of colour. Special garden rooms offer private patios and floor-to-ceiling windows that invite the vibrancy of the city into every room. At the newly renovated Asia de Cuba, concept chef Luis Pous joins restaurateur Jeffrey Chodorow to offer a dynamic Latin-Asian fusion menu in an inspiring space. Guests can explore all the unpredictable delights of London and end the day with an invigorating workout at Gymbox Covent Garden, London’s most unorthodox fitness experience. ... more   less 
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Also Known As:
St Martins Lane London Hotel London
Hotel St Martins Lane
St Martins Lane London Hotel England

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