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“Just below average in every conceivable way” 3 of 5 bubbles
Review of Thistle City Barbican

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Thistle City Barbican
Ranked #578 of 1,086 Hotels in London
Nottingham, United Kingdom
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Just below average in every conceivable way”
3 of 5 bubbles Reviewed September 24, 2013 via mobile

Almost comedic the way in which everything here falls just short of what you might expect. Television works but remote doesn't. Shower's good but set for a 5 foot talk person. There's an ironing board but it collapses when you put weight on it.....

You get the idea.

Would not pay for this place using my own money. Ok on a business account.

  • Stayed September 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank percivalpott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b170utter, General Manager at Thistle City Barbican, responded to this review, October 9, 2013
Dear Reviewer
Thank you for taking the time to write a review of the Thistle City Barbcan
I was very sorry to read that a number of items in your room did not work as they should and for this I do apologise .
I would like to thank you for your feedback.
Kind regards
Jane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,854 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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English first
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
1 of 5 bubbles Reviewed September 23, 2013 via mobile

Recently stayed here to find £149 per night doesnt mean much in the way of standards at this atrocious hotel. I travel the world year in year out and as far as value for money goes, this has to be the worst! Everything looked promising on checking in....bright and spacious reception, welcoming bar and restaurant area and then i was pointed in the direction of the annexe.....and thats where the positive comments end.

Waited nearly five minutes for a lift that was dirty upon entering. The corridors are narrow, dimly lit and poorly designed (god only knows what would happen in an evacuation!) The signage is shabby and upon arriving at my room i was taken aback (in the worst possible way!)....Inadequate lighting, rusty plugholes and taps, tatty ironing boards, dated furnishings and a bed that could best be described as either a day bed or a cot bed due to its size. However, the nail in the coffin for me was when i pulled back the stiff bed covers to find not one, not two, but three long black hairs. This is disgusting. I will never stay with this chain again as i have been put off for
life!

  • Stayed September 2013
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank stevieb28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b170utter, General Manager at Thistle City Barbican, responded to this review, October 9, 2013
Dear Reviewer
Thank you for taking the time to write a review on the Thistle City Barbican
I was very sorry to read that you were unhappy with your room and its cleanliness . There is no excuse for hairs in the bed and for this I do apologise.Please be assured that your comments
will be addressed with our housekeeping team in the front building .
Thank you for your feedback which we take extremely seriously
Kind regards
Jane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed September 22, 2013

We had a superior twin room which was very clean and comfortable. Hotel staff were helpful and friendly. Brilliant central location. Breakfast was of a good standard, lots of choice (including vegetarian options) and well organised. We used the pool and Jacuzzi which were a nice extra. We would stay here again!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank brighton_chloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b170utter, General Manager at Thistle City Barbican, responded to this review, October 9, 2013
Dear Chloe
Thank you for writing a review on the Thistle City Barbican
It was great to read that you enjoyed your stay and would return

We look forward to welcoming you back on a future occasion
Kind regards
Jane and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed September 22, 2013

Arrived at 9:30pm and was strongly encouraged to "upgrade from a single room" for £15. After asking why I was told the upgraded room would be larger with air-conditioning. I explained I didn't need air-conditioning and was then told he room was very small and hot. Giving in I accepted the upgrade only to be told the cost was £20. The upgraded room was tiny - I dread to think how small the single would have been. The door when opened almost touched the end of the bed. The room was boiling hot and I had to keep the air-conditioning on all night to get the temperature down to 23 C. The bed was comfortable so I did sleep

The staff were very friendly but would I stay again - only if I had to

  • Stayed September 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Judith64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b170utter, General Manager at Thistle City Barbican, responded to this review, October 7, 2013
Dear Judith
Thank you for taking the time to write a review of the Thistle City Barbican
I was very pleased to read that you had a good night sleep . I have noted your comments in regards to our front desk and the upsell comments which will be addressed .
Thank you for your feeback which is appreciated
Kind regards
Jane and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
75 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed September 21, 2013

very pleasant hotel, in comparison with horrific thistle marble arch, this one is a gem! the breakfast is better, the rooms are newer, the staff is very helpful.
just keep in mind that both barbican and old street metro stations are at 15 mins walking distance. use busses.

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jelenaeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b170utter, General Manager at Thistle City Barbican, responded to this review, October 7, 2013
Dear Jelenaeva
Thank you for taking the time to write a review on the Thistle City Barbican
I was very pleased to read that you enjoyed your stay with us
Thank you for your feedback which we do appreciate
Kind regards
Jane and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 20, 2013 via mobile

Stayed for 1 night in a double room. Hotel is nice, rooms clean and comfortable, pleasant staff and lovely breakfast. Only issue is the distance from the tube station - its a good 10 plus minutes walk in an average area (i felt safe but it isn't the best of areas).

I may stay again but the distance from the tube wouldn't make it my fist choice.

Stayed September 2013, traveled on business
Helpful?
Thank fcuom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b170utter, General Manager at Thistle City Barbican, responded to this review, October 7, 2013
Dear Fcuom
Thank you for taking the time to write a review of the Thistle City Barbican .
I was very pleased to read that you enjoyed your stay in the hotel but sorry to read that you felt the 10 minute walk from the station was too far.
Thank you for your feedback and I do hope we will have the opportunity of welcoming you back to the hotel on a future occasion.
Kind regards
Jane and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkwall
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed September 19, 2013

Two night stay whilst on a course at 148 old street, just a five minute walk from hotel to the venue so it was in an excellent location for me. Nice clean hotel, and very friendly and helpful staff. Really good buffet breakfast, and very efficient staff. Evening meal was very tasty, but very expensive for the small portion (Singapore chicken noodles, with 4 prawn crackers on the side). You do get discount on drinks at the bar if you flash your room card holder.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KirkwallKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b170utter, General Manager at Thistle City Barbican, responded to this review, October 7, 2013
Dear Kirkwall Kay
Thank you for taking the time to write a review on the Thistle City Barbican
I was very pleased to read that you enjoyed your stay .
Thank you for your positive feedback about the hotel and its team.
We look forward to welcoming you back on a future occasion
Kind regards
Jane and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle City Barbican

Property: Thistle City Barbican
Address: 120 Central Street | Clerkenwell, London EC1V 8DS, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #578 of 1,086 Hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Thistle City Barbican 3*
Number of rooms: 463
Official Description (provided by the hotel):
Within walking distance from Old Street and Barbican tube stations the Thistle City Barbican provides easy access to the whole of London and its many attractions. We have convenient transport links for King's Cross & Liverpool Street National Rail as well as St Pancras International station for Eurostar.Ideally located on the edge of the City of London, with the financial district just minutes away, we are also in a prime location for business travellers. Our dedicated conference facilities with 13 flexible meeting rooms will cater for business meetings, corporate special events, private dining and banquets for up to 170 delegates.Inclusive with your hotel booking you can enjoy the Otium Health & Leisure Club to work out, for a refreshing swim or simply relax and de-stress in the Jacuzzi, Sauna and Steam room. Whether you are here for business or leisure our Otium Health & Leisure Club has all you need to make your experience complete.Thistle City Barbican Hotel features 463 bedrooms including Standard, Deluxe and Family rooms as well as Suites. All of our guestrooms, meeting rooms and public areas are equipped with Free BT Openzone Wi-Fi internet access. For guests travelling to the Hotel by car there are 10 car parking spaces available which are allocated on a first come first serve basis. Alternatively there is a NCP carpark within walking distance. ... more   less 
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Also Known As:
Thistle City Barbican London, England
Thistle City Barbican Hotel London

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