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All reviews st katherine's dock bridge view xi bar guoman tower tower hill tube station executive room bit dated fantastic location large hotel the club lounge an upgrade weekend break mini bar lovely room stayed here for one night full english tea and coffee
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Reviewed 4 weeks ago

We love using this hotel as our London base. You will never tire of the view (Tower Views are more expensive but we always go for them if we can) but the view over St Katherine Dock is also lovely. Always find the beds very comfy and the rooms quiet and clean, although it is looking a bit tired in places.

The breakfast room does get hot in the morning but it has a really good selection of hot and cold food

The Xi bar overlooks the Tower and is a lovely way to end a lovely day in London

So well positioned to get either a Clipper River boat taxi, and very near Fenchurch Street Station for easy access to the Overground and Underground.

Room tip: Choose a Tower View
Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank AdeleWiseman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bechir M, Manager at The Tower Hotel, responded to this reviewResponded 4 weeks ago

Dear Ms Wiseman,

Thank you for taking the time to write us a lovely feedback.

We are happy that you enjoyed your stay with us and we hope we can welcome you back again soon.

Thank you and kind regards

Bechir Messoud
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

‘In the Vicinity’ - Nice location, but serving staff totally disorganized. Waited 20mins without even a drink order... staff milking a round no urgency. We decided to leave and eat in St Katherine’s docks instead. (3pm Sunday’s - avoid)

Date of stay: June 2019
Trip type: Traveled with family
Thank pleasedtoeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bechir M, Manager at The Tower Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for staying with us at The Tower Hotel.

I am sorry to hear that your experience at the Vicinity restaurant was not what you were expecting.

I can reassure you that the staff members involved have been spoken to and that further training has been put in place.

Thank you very much for your detailed feedback and we hope we can welcome you back.

Kind regards,

Bechir Messaoud
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Good hotel, perfect view on the towerbridge, good service, classic rooms and good breakfest. Only stayed for one night, but it met my expectations. Price/quality ratio was reasonable due to higher (last minute booking) price.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank HansGSX-R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bechir M, Manager at The Tower Hotel, responded to this reviewResponded 4 weeks ago

Dear Allison,

Thank you for staying with us at The Tower Hotel, I am delighted that you enjoyed your stay with us.

We hope we can welcome you back soon.

Kind regards,

Bechir Messaoud
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This was our 2nd stay at the Tower Hotel and it was a fabulous stay. The location is amazing and the rooms are very nice with large comfy beds. The staff are so nice they really make the experience a pleasure and the restaurants are really good.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ruth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bechir M, Manager at The Tower Hotel, responded to this reviewResponded 4 weeks ago

Dear Ruth,

Thank you for taking the time to write us a lovely feedback.

We are happy that you enjoyed your stay with us and we hope we can welcome you back again soon.

Thank you and kind regards

Bechir Messoud
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The location of the hotel is perfect just at the bottom of the Tower bridge and excellent view. We were really disappointed with the room because
1- the mattress was not comfortable at all
2- the room was very hot, not possible to control the temperature inside the room
3- we had problem accessing the room, the cards/ card reader were not working properly

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Safari35549504728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bechir M, Manager at The Tower Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for taking the time to write to us.

We really value our guests feedback as it is a way for us to improve.

We are sorry that you faced different issues during your stay.

We try our best to offer the best sleep experience to our guests, sometimes though personal preferences can be hard to satisfy even though we try our best to solve any issue straightaway.

We are sorry that the room temperature was not what you expected.

With regards to the key card we usually advise to keep them far from any electrical devise and this can cause the card to demagnetise.

We hope to welcome you back again under different circumstances.

Kind regards

Bechir Messoud
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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