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“Great Location - Fantastic Views” 4 of 5 bubbles
Review of The Tower

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The Tower
Ranked #261 of 1,086 Hotels in London
Certificate of Excellence
Leeds
Level Contributor
264 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“Great Location - Fantastic Views”
4 of 5 bubbles Reviewed January 6, 2009

Great central location with great views if you book a Tower VIew Room. Comfortable rooms and more spacious that you would expect in this location.

  • Liked — Location and standard of the room for the location. The views are amazing.
  • Stayed November 2008, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank CatK2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,179 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 4, 2009

Always wanted to stay at this hotel because of the view and we were not dissapointed,Excellent value for money quick check in reception staff helpful wonderful accessible room over looking Tower Bridge.Staff did everything to help courteous ,friendly and polite room was cold once we told reception this was quickly remedied we had not turned on switch.Carvery was good value and breakfast plentiful .Plenty of taxis close to riverboat and attractions.Views in the bars are the best.Would certainly go again.

  • Liked — Great value,Staff ,Views
  • Disliked — Black Pudding
  • Stayed January 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jazzybEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridgeshire
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed January 4, 2009

I used my Tesco vouchers for this break which is a great, cheap way to do parts of London. £300 pounds worth doesn't buy much in London though........We had a Deluxe room which i would describe as ok'ish.

We were there for the wifes birthday weekend and the location is perfect for The Tower of London etc.
We had evening trips planned for a comedy club at The Embankment and Wicked at The Apollo Theatre which were easily reached from the nearby tubestation.

Having to que for breakfast both mornings is a bit much i think.
They did however offer free room service breakfast as an alternative. The hotel bar is very expensive too.

The location is great, the accomodation is expensive for what it is. If i had paid the £300 rather than using my vouchers i may have been a little more annoyed.

  • Liked — Location
  • Disliked — Price
  • Stayed November 2008, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Pepy27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff wales
Level Contributor
120 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
2 of 5 bubbles Reviewed December 15, 2008

My husband a weekend away as part of my xmas present.

He booked what as classed on their website as the romance on the river package.

The package was champagne on arrival bath-robes slippers, and complimentary room service breakfast in a deluxe room.

We had a speedy check in and the lady at check in let us know that there were extras in our room.

On getting to our room 381 there was nothing in our room and if that was classed as deluxe I would not like to stay in their standard rooms.

We had a safe with no door!!

Basic toiletries no face cloths.

We had to phone down for our champagne and robes which arrived 20 mins later with no apology.

Booked our breakfast and I can honestly say it was one of the worst breakfast's I have had in London, served by the most unsmiling waiter. Hubby went down for breakfast the next day and had to queue for 20mins and it was no better except you had a choice off eggs.

The only thing this hotel could be classed 4* is location which is fantastic.

  • Liked — The view
  • Disliked — slow service, breakfast,and not having promised extras inroom
  • Stayed December 2008, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank joylin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newcastle upon tyne
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 15, 2008

I booked a weekend theatre trip for my husbands birthday and the hotel I chose was the Guoman Tower. Our room was not ready when we arrived but as check in was stated on our booking as 2pm, we were one hour early. We were invited to leave our bag with the concierge, which we did, and took a walk to St Katherines Dock about 2 minutes away, and found a nice place called Dickens Inn, where we enjoyed a a bar meal, which was very good value.

We strolled back to the hotel and checked in, with excellant service at the desk and when we reached our room we discovered we had a wonderful view of London Tower Bridge, it was pretty breathtaking. The room was very clean and nicely decorated. The shower was great, it was so powerful and invigorating. The bed was comfortable too.

We had a full English breakfast on the next morning and it could not be faulted. They had everything you could possibly want and their waiting staff were very polite too.

This hotel was the icing on the cake of a wonderful weekend.

  • Liked — Everything really
  • Disliked — Nothing
  • Stayed December 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank alibaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed December 10, 2008

Having stayed in this hotel several times in the past few years, the last renovation/name change has done little to improve the experience when staying here.
Main issues:
- with such a large hotel, the staff are stretched - check in takes a long time, check out even longer, and even simple things like sending a porter to my room to move me to another took 45mins
- "renovated rooms" - been done in a very cosmetic way - a big plasma does not make the rooms better!
- depending on room location, can be very noisy from the traffic around Tower Bridge
- noise travels from room to room
- taxis - not readily available

Pluses - close enough to the City for business, if you can get a cab...
- good location for tourists - it is magical to look out over the Thames and Tower Bridge.

Overall, this hotel has a rating that over-states the reality of its rooms and service.
For the price I paid, there are better value-for-money places to stay in London - perhaps if you manage to get a good discounted deal, then it is worth it, but certainly not at rack rates, or even at the arranged corporate rate my firm has.

  • Liked — The view
  • Disliked — Everything else
  • Stayed October 2008, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank biztraveller58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braintree, Essex
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed November 30, 2008

Booked in for one night for a standard room.

Lovely comfortable clean stylish room, great picture window view over St Katherines Dock.

Room was of a lovely size, with table and chairs also a comfortable sofa. Plenty of amenities such as wadrobe space and suitcase rack. Surfaces to put kettle on to make tea & coffee.

Lovely quiet room with a very comfortable bed. Bathroom all amenties including bath. Breakfast was great, good choice and well cooked. Car parking on hotel premises very convenient. Staff very helpful. Public areas have great view of Tower Bridge.

Did not have dinner or other meals on this occasion, so cannot comment.

  • Liked — Picture window and very comfortable homely room
  • Disliked — fire alarm going off at three am in the morning
  • Stayed November 2008, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Crampneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Tower

Property: The Tower
Address: St Katharine's Way, London E1W 1LD, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#193 Luxury Hotel in London
#201 Romantic Hotel in London
#224 Family Hotel in London
#292 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Tower 4*
Number of rooms: 801
Official Description (provided by the hotel):
Large contemporary hotel located at St. Katharine's Dock on banks of the Thames, overlooking Tower Bridge, the Tower of London and the Shard. ... more   less 
Reservation Options:
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Also Known As:
The Tower Hotel London
The Tower London, England
Hotel Thistle
London The Tower

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