I guess I could start by thanking TA reviewers because some of the more 'sensible' concerns (as opposed to those who seem to have stayed in a different hotel) gave me clues as to what to ask for and about.
I was also EXTREMELY lucky to have my initial fact-finding phone call answered by someone with a very high standard of customer service and a graciousness that never faltered (I have issues that mean I have contacted hotels & B&B's worldwide - & I can truly say that none has come up to this man's standards AND even more important, delivered all that was described and more.)
We had a perfectly fine room, everything functioned, & was clean enough, the shower pressure was adequate; we were concerned about the heating, given some reviews, but found we could control it sufficiently. The thing that this hotel should DEFINITELY ADVERTISE in bold, loud & clear, is that it has the best light blocking lining to its curtains I've come across (in these days of the insanity of thin white curtains, & including those fitted by law in Canada where it's part of an obligation to provide a good night's sleep).
We were guided away from possible sources of noise most effectively - we sacrificed the Tower Bridge view that was part of our group booking, I could see a bit of it on my tippy toes; the general location meant that we were always seeing delightful views which we didn't need during hours of sleep, though we were high enough to enjoy great river sunrises.
Breakfast was a bit pressured but we avoided the 'scrum' on our first morning, as we had to be out & ready by 9a.m, by having breakfast come to us.
All staff to whom we spoke were cordial & helpful, including the breakfast waiter with drinks/table clearing duties.
Nearby Butler's Wharf & St Katherine's Quay provide eateries: Tesco Express was a blessing! Boat stop right outside hotel was great!
- Official Description (provided by the hotel):
- Large contemporary hotel located at St. Katharine's Dock on banks of the Thames, overlooking Tower Bridge, the Tower of London and the Shard. ... more less
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- Also Known As:
- The Tower Hotel London
- The Tower London, England
- Hotel Thistle
- London The Tower